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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 3.6 out of 5 by 9 reviewers.
Rated 2 out of 5 Not for every day use... So I have owned this table for 3 years. I am replacing it with something else. The black paint has chipped along the sides and on top. Nothing major…but enough to annoy me. I think I chose the wrong room for this table - my family room. Too much use and wear. This table would do much better in a living room with minor traffic/use. If you plan to put your feet up and read a book or watch tv…you really can't due to the lipped edge. It's too uncomfortable. I always have to grab a pillow and place under my legs. The baskets under the table are awesome quality though and provided terrific storage for board games and magazines/books. I love Ballard and have to say this is the first time I was not in total love with my purchase. September 30, 2015
Rated 5 out of 5 by Beautiful table We ordered the white Morgan Cocktail Table with baskets. Initially, Ballard said the table wouldn't be shipped for 1 month. Nicely, they ended up shipping within the first week and we received the table within 2 weeks. My husband put the table together in about 20 minutes - quick and easy. It looks beautiful in our room and is the perfect finishing touch. September 15, 2015
Rated 4 out of 5 by Easy to assemble I am happy with this coffee table. Although the wood grain looks a little fake to me, no one else has noticed. It was easy to assemble, and came packaged very nicely. I received it in a timely manner. April 8, 2015
Rated 3 out of 5 by Disappointed I've had this table for just under one year. It fits perfectly with the design of my living room & I love the storage shelf. That said, the finish is somewhat faulty. After about 6 months, the seam where the top and the lip (raised trim) meet started separating and the paint cracked. It looks like some part warped. Mail order furniture is always a risk because returning is next to impossible. I'll keep the table & maybe cover the defect with a glass top insert. December 6, 2014
  • 2015-10-07T07:28:37.197-05:00
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Product:TE154-Morgan Cocktail Tables - Large

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