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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 3.9 out of 5 by 12 reviewers.
Rated 5 out of 5 by Nice but wrong color for me Love this table, but the ivory was way too yellow for my room. Ballard customer service provided instant remedy allowing me to return the next day free of charge. Big fan of the excellent customer service. Buy with confidence! But beware of Ivory tending to the yellow side (which is not uncommon). May 5, 2016
Rated 5 out of 5 by Sturdy and beautiful! This coffee table was gifted to us for our new home. We put it in our kids' playroom and couldn't be happier! It is solid and sturdy - both the table itself and the set of baskets. For almost a year now all the pieces have all held up beautifully to our 5 and 7 yr old boys - and their friends - who climb all over it and use the baskets to store toys. Assembly was fast and easy. Would give this six stars if that was an option! (Thinking of buying another one for our guest room.) February 20, 2016
Rated 5 out of 5 by Fabulous for LEGOS! This is the perfect table for, of all things, Legos. It has the edge to keep the pieces from falling off, the baskets to store extras below, and can transition to a truly usable piece of furniture in a playroom, family room or living room when your child outgrows Legos. Absolutely perfect indeed! I wish I could tell every parent I know..... (especially if you can grab the table on a super duper sale like I did! I love the white!) February 11, 2016
Rated 2 out of 5 by Not for every day use... So I have owned this table for 3 years. I am replacing it with something else. The black paint has chipped along the sides and on top. Nothing major…but enough to annoy me. I think I chose the wrong room for this table - my family room. Too much use and wear. This table would do much better in a living room with minor traffic/use. If you plan to put your feet up and read a book or watch tv…you really can't due to the lipped edge. It's too uncomfortable. I always have to grab a pillow and place under my legs. The baskets under the table are awesome quality though and provided terrific storage for board games and magazines/books. I love Ballard and have to say this is the first time I was not in total love with my purchase. September 30, 2015
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Product:TE154-Morgan Cocktail Tables - Large

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