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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.8 out of 5 by 6 reviewers.
Rated 5 out of 5 by Perfect For My Home Office The height and depth of the shelves are perfect for organizing and displaying books, pictures, and momentos. I purchased the mahoganey brown finish and it coordinates perfectly with my desk and brown leather club chairs. I also purchased 2 of the baskets for the lower 2 shelves to hold notebooks and periodicals for the professional learning courses that I teach--the baskets keep the course materials together and provide a neat appearance rather than having them stacked on the shelf. Assembly of the bookshelf was easily accomplished. September 21, 2016
Rated 4 out of 5 by Nice classic Shaker design I had been looking for a pair of bookcases for my living room, and after a long search, happened upon these bookcases on the Ballard website. The style is simple classic Shaker, and would probably go with almost any design scheme, from traditional to modern. The only thing I would have liked is if they'd been taller. The quality is OK, not excellent, but fine. August 7, 2016
Rated 5 out of 5 by Just what I needed, expected!! These (I ordered two) were so easy to assemble. Boxed nicely, no damage. Under a week for delivery. I am 67, female and with the tools and instructions included, had my shelves in my study/bedroom filled with books and display in 2 hours. Truly. Love them...order and you will be pleased. February 19, 2016
Rated 5 out of 5 by Beautiful, functional shelves I bought the Morgan 4-Shelf Tower in Mahogany. It is a rich reddish-brown, just slightly darker than it appears on my computer. It is beautiful and really sets off the decorative items I have displayed on it. I also purchased the basket that fits the shelf perfectly. I keep it on the bottom shelf, and it works well to hide my afghan when I'm not using it. I also bought the matching Morgan end tables with baskets, and the overall look is classically beautiful with a casual, comfortable touch due to the baskets. I highly recommend these Morgan shelves and am pleased with the quality of Ballard products. One note: the shelves and end tables are very easy to put together. However, I found the glue and wooden dowels unnecessary and unwarranted. First of all, the dowels did not fit; they were too small to fill up the space provided for them. Secondly, the bolts and washers provided give more than enough strength to the construction to hold it all together. May 19, 2014
  • 2016-10-30 T09:03:18.666-05:00
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Product:MV310-Morgan 4-Shelf Tower
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