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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.3 out of 5 by 19 reviewers.
Rated 1 out of 5 by Filthy I never write reviews- ever- but I thought I needed to with this one. I ordered the brass clear glass star. The first one I received was cracked so BD sent me a new one. That's fine- I understand that things happen during shipping. The second one I received was FILTHY- covered in dust and fine dust-like debris both on the inside and outside and this fixture is absolutely IMPOSSIBLE to clean. Had it not been so difficult to put back in the box I would have sent it back. However, I wasted about 2 hours of my time cleaning it and when held up to a window during the day time it looked clean and dust free. My electrician used gloves while handling the star so as to not get finger prints all over it. Once installed and the light turned on- it is STILL FILTHY! It looks awful and I am at a loss as to how to clean it. If you need to get this fixture, consider getting the antiqued mercury glass panes. BD- please consider using the clear protective films on the panes... UGH! July 20, 2016
Rated 5 out of 5 by Looks great as a porch light. I put the star light on my front porch and it makes it special. Unfortunately one of the glass triangles was broken when we got it. We put it up anyway and plan to repair it. May 30, 2016
Rated 2 out of 5 by Difficult Installation This product is manufactured with metric fittings. If you have a standard ceiling junction box, this fixture installs easily. However, if you have a shallow or deep junction box, you cannot get the proper sized nipple in the U.S. since the thread pattern is different. I had to hacksaw 3/4 inch off the nipple in order to install the fixture. May 29, 2016
Rated 5 out of 5 by So beautiful! This product is divine! I saw it online and knew I had to have it. Bought two and had an electrician install them above my kitchen island. Whenever I move I am definitely taking them with me! May 24, 2016
  • 2016-08-12 T11:15:35.407-05:00
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Product:LC800-Moravian Star Pendant
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