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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Moravian Star Pendant is rated
4.3 out of
Rated 5 out of
So beautiful!This product is divine! I saw it online and knew I had to have it. Bought two and had an electrician install them above my kitchen island. Whenever I move I am definitely taking them with me!
Date published: 2016-05-24
Rated 5 out of
Beautiful!I have not installed this is my new home yet, but it arrived well packaged and intact. It is so so beautiful. I can't wait to see it hanging up!
Date published: 2017-01-10
Rated 5 out of
Add drama to a small and simple foyer!I couldn't resist buying this after installing the flush mount star in our den. Huge improvement over the small and boring entry. Just added the large mirror to make it perfect!
Date published: 2015-11-16
Rated 5 out of
Beautiful light fixture!This product is exactly as representled. The size is ample for large spaces. I used mine on our covered front porch.
With its expressive scrolls and shapely silhouette, the Mariel 6-Light Pendant exudes
old world charm. The light, airy frame of sculpted steel surrounds a double tier of faux drip candles arms that cast ample warm, inviting light. The Mariel is ...
The glass crystal accents amplify light, creating a warm glow in your
bath. A long, slender rod holds the three fixtures, and the oval base becomes a striking focal point. White fabric shades complement the brightly polished nickel finish for ...
The generously sized shade of this mouth-blown glass pedant light was inspired
by a vintage jar. Hang it above an island, breakfast bar or work area for easy, casual style. Amber color has bronze trim and black cord. Celadon, Clear ...