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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 33 reviewers.
Rated 5 out of 5 by Beautiful I've been eyeing this light for a year and a half waiting for a sale. Finally, BD offered a small percentage off with free shipping, which made all the difference. I had always thought that I'd order it the mercury glass, but we've been changing other fixtures to brass so I ended up going with brass and it's really beautiful. I watched my husband install it and it was much easier for him than nearly every other light that we've had to install in our old (with old wiring) house. The only problem for us is that it doesn't sit as flush to the ceiling as it should, but that has to do with our mounting fixture and junction box, not the light. I love the light so much! May 16, 2016
Rated 5 out of 5 by Exactly as I pictured it! I had been coveting this light fixture for a long time before I finally broke down and bought it. We had a perfectly fine front hall light fixture already in place, but the Moravian Star (in brass) is just dazzling and makes a beautiful statement as you enter the house. My husband installed it with absolutely no issues. May 16, 2016
Rated 5 out of 5 by Beautiful I live in a very tiny condo. I still had the original builder basic brass light fixtures installed from the 1980's! I had looked for light fixtures for a very long time. The minute I saw this light fixture I knew I had to have it. I bought two; one for the entry & one for the hallway. I read all the reviews so I knew what to expect. I purchased the type B bulbs, two per fixture. I made sure I had a 5/16 nut driver. I reused the long screws from the original light fixtures. I had them both installed in less than an hour. They are beautiful and I am completely satisfied! May 4, 2016
Rated 5 out of 5 by Love It Had a dull round flushed mounted light prior to this. Definitely an eye catcher!!! April 15, 2016
  • 2016-05-26 T07:50:25.084-05:00
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Product:LM169-Moravian Star Ceiling Mount Mercury Glass
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