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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Lighting
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Moravian Star Ceiling Mount Mercury Glass - 14" 4.3 5 13 13
Beautiful Fixture, Design Flaw We installed this fixture in our entryway. It is a beautiful fixture, however, as my husband will attest, the mounting issues were cumbersome. The set screws for the fixture directly align above the points of the star which make it hard to set as the other reviewer mentioned. The instructions to the fixture points out that the fixture has been rated for up to 40 watt max B candelabra bulbs (2). If you are looking for a fixture to light up an area brightly, this fixture won't do it. Also, when putting the fixture to the mount, you must slide it in at an awkward angle because of the bulbs. You can't just put it on. It may sound like I am knitpicking, but my husband, who doesn't complain about much, was questioning these flaws. Overall, it is a beautiful light and I may purchase another for a hallway. March 17, 2014
Beautiful Light Fixture I read the reviews before I purchased this light fixture. I had a friend help me install it and it was easy until it came to the part where you screw in the light to the base. You need long, narrow fingers to do it and a lot of patience. But once installed it is beautiful. I love the design it casts on the ceiling when lit. I have black furniture in my entryway and this light goes perfectly. I love the look of the Mercury Glass. March 9, 2014
Starry Perfection! We took down a clunky oversized ceiling fan and needed the perfect ambient lighting...this was it! My father-in-law and my husband put it up in about 20 minutes. (It made it up on the third time). It also reflects beautifully off the ceiling! We added a dimmer switch and it now provides the perfect support lighting for all settings (watching a movie or playing a board game). May 9, 2014
Not very bright and hard to change bulbs I just had this light fixture installed in our mudroom. If you are looking for a bright light, you may not want to use this. It accepts 40 watt bulbs. I changed them today to 60 watts. And let me tell you. I about threw the thing in the trash! Getting the set screws out to take the light off to access the bulbs was painstaking to say the least. Getting the set screws back on...many swear words!!!!! Needs a better setup for accessing the bulbs!!! My arms are going to fall off from holding light to ceiling to find the tiny hidden holes above ones head that the set screws fit into! Love the look of the light. So I guess it's worth it. Until I have to change a bulb!!! April 2, 2014
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Product:LM169-Moravian Star Ceiling Mount Mercury Glass - 14"