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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Moravian Star Ceiling Mount Mercury Glass - 14" 4.4 5 18 18
perfect for lower ceilings, but still want a "Grand Entrance" Went to Bethlehem, PA to find an entrance fixture for our restored bungalow, but could not find one with the low clearance we needed. This is exactly what we wanted. Elegant, well made, and it does not overwhelm a small foyer. The metal work is well made, and the glass is beautiful. Well worth the price ( less than other Moravian stars we'd found). October 24, 2014
Beautiful design that is so unique... Love my ceiling mount. My only disappointment was that the photos online and in the catalogue illuminates like it had a golden look. However, it is black and clear glass. A yellow bulb, however will make it a golden shine at night. Very easy to mount if replacing to an already mounted fixture. It took all of ten minutes to replace. October 13, 2014
Beautiful light The light looks great. However installation was a problem. The bracket holes were too big for the screws and the shim nuts were too big for the screws. Manufacturer needs to modify the parts so they fit properly. September 19, 2014
Beautiful, BUT... Installing this light is bound to cause a few divorces! What a struggle! Please rethink the length of the screws included in the package or the mounting altogether. I have never had such a difficult time installing anything - I read the reviews before I purchased and honestly thought others just didn't know what they were doing and purchased anyways. I'm glad I did, but I would tell any guest of mine that compliments it to take a pass and avoid the headache. 4 stars because it IS absolutely gorgeous and of great quality! I was considering 1 more in our home, but I refuse to do this all over again! September 17, 2014
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Product:LM169-Moravian Star Ceiling Mount Mercury Glass - 14"
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