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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Montgomery Counter Stool 4.6 5 12 12
Very Pleased Great stools! High end product, comfortable, sturdy and beautiful. Easy to assemble. April 25, 2012
Nice quality We order 4 of the Montgomery Counter Stools for our kitchen island. The quality and construction was above expectation. The cherry stain looks great with our cherry cabinets. The padding and leather are also very nice and substantial. (We tested a few leather stools that the padding seemed thin; not the case here.) Couldn't be more pleased with my purchase. January 18, 2012
Quality Chair This is a solid, high quality chair. The seat cushion is comfortable, and the swivel allows it to work great next to a counter. It goes together with only four screws. I highly recommend it. September 28, 2011
Great product The stools are great. I use them at my kitchen island. The stools are well made with comfortable leather seats and the foot rest is in the right spot! July 21, 2011
Exactly what I expected These look great in my kitchen. Were easy to put together, and love the turning seats. Def. recommend them. March 30, 2011
These are substantial stools. They are very heavy and well made. The stools are well made and very heavy. I am still getting used to the comfort of the seat. It gets better everyday. March 30, 2011
Love them! I don't have much to say other than I love them and assembly was a piece of cake! March 16, 2011
Great quality product for the price. I can only say good things about this counter stool. Because they are for my kitchen counter, I was most concerned with quality & needed a sturdy product. These stools are just that. The leather seat wipes easily clean, the swivel in the chair is sturdy, and the chairs themselves have a substantial weight. Even assembly was a snap. On top of everything, if you have a transitional style kitchen, they look perfect. March 16, 2011
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Product:ST155-Montgomery Counter Stool
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