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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Montgomery Barstool 5 5 16 16
Beautiful stools The stools arrived in careful packaging and they were extremely easy to put together. They're constructed very well and they look beautiful in my kitchen! We also found the stools to be very sturdy and the swivel feature works great. Very happy with this purchase! November 1, 2012
Very classy looking We love the bar stools. They were packaged well, arrived in excellent condition, and the assembly was simple.The finish on the wood is beautiful and slightly distressed (very slightly) which adds to their appeal. The swivel is a little tight but sure to loosen up with use. Comfortable leather seats.The only thing I wish they had was a metal protector so that shoes wouldn't damage. We spent a lot of time looking for bar stools and were happy to find these on sale....very good value! October 31, 2012
Love these stools! I had been looking for the "right" stool for my kitchen and when I found these I knew I found the one. They are sturdy, stylish and swivel! Great combination! I have the black finish and absolutely love them! And, I love how the leather seat wipes off for easy cleaning. October 6, 2012
Just what we were looking for! I love the montgomery barstools! We looked for several months and finally decided to go with these particular barstools and are VERY pleased! We were not looking forward to putting them together but all you have to do is attached the seat to the legs...very simple and we had all 4 together within minutes! Would definately recommed these barstools! Great quality, great price, easily assembled, & they look fabulous! August 31, 2012
These barstools have everything we were looking for I recently purchased three barstools from your Jacksonville, FL store. I had begun my search for the perfect barstools months in advance and was at my wits end at not being able to find what I was looking for. I had even looked at barstools in your catalog and online and found nothing that appealed to me. I stopped by your store to browse and was greeted by one of your associates who helped me find exactly what I was looking for. She spent a lot of time with me and was very knowledgeable about the products. I ended up purchasing the Montgomery barstools and couldn't be happier. We eat at the bar for most of our meals now. It is fun and convenient and clean up is easy since we just go around to the kitchen side and clear the bar right into the dishwasher. We wanted stools that swiveled but were upholstered and attractive. Thanks to your helpful associate we got everything we wanted. We recently moved into a home that we are remodeling and will definitely work with her on some other projects. She's friendly and funny and very helpful. July 7, 2012
Sturdy and beautiful stools - you won't regret it! I bought these stools after many hours searching online for the perfect stool. I wanted something that would blend nicely with my kitchen cabinets which were more cherry but also our dining set which is nearby which is more mahogoney and these stools did just that. Ive received compliments on them for being sturdy and strong stools and they are very comfortable. I love the swivel but its not a loose swivel which makes me happy as they are not banging and swinging around. Very easy to set up - comes really well packaged and though the price can seem high per chair, you will find all the value in the build, the wood and the look of the stools. I highly recommend them! June 13, 2012
Beautiful barstools! Would recommend them to anyone who wants to dress up their dining area. Very easy to put together and packaged very safe. March 17, 2012
Easy to put together I ordered two of the Montgomery Barstools. I got them quickly, in great condition, and I was able to put them together in 5 minutes. They are comfortable, stylish, and my kids love the swivel! February 22, 2012
I love these bar stools Easy to put together and look wonderful. I do recommend these. November 9, 2011
Beautifully made We are very pleased with the bar stools. I hunted a long time for the right ones. The wood and materials are excellent and easy to assemble. November 9, 2011
AWESOME! Great looking barstool and a great weight. Not too heavy nor too light! August 18, 2011
Nice! These barstools are very nice. Easy to assemble and comfortable. They are a great value for the price! March 16, 2011
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Product:ST154-Montgomery Barstool
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