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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.4 out of 5 by 12 reviewers.
Rated 5 out of 5 by Just as expected Colors were exactly as they looked in the picture and on the swatch. Some reveiwers commented on the large pattern, but it is not bold at all and blends beautifully in our room. Very pleased. September 21, 2012
Rated 3 out of 5 by Pattern is more whimsical in person As a previous reviewer stated, the pattern is much bigger than you would think by looking at the picture online. In fact, I would describe it as "oversized" and once down appears informal and almost whimsical. In the picture, it appeared classical and traditional (at least to me). We bought the largest rug, so this pattern size issue may be different for the smaller versions of the rug. The colors match expectations based on my monitor. I was awaiting this rug with much anticipation and have to admit that I'm a little disappointed in the pattern. Not so much to return it, but not quite up to my expectations. For a person looking for a unique look and a large patterned rug, it may fit the bill very nicely. July 4, 2012
Rated 5 out of 5 by Worth the wait I was so disappointed when the rug was backordered but it was well worth the wait. The colors are beautiful and true to the online picture. I have received so many compliments on the rug. I could not be more pleased with this purchase. June 21, 2012
Rated 5 out of 5 by Great Value - Great Colors I've searched for a long time for an affordably priced rug with this updated palette of warm colors. This rug pulls the room together and is the perfect finishing touch! May 4, 2012
Rated 5 out of 5 by Very Nice Rug, Large Pattern I agree with the other comments that this rug is high quality and the colors are beautiful. The only thing I would caution is that the pattern is quite large. I ordered the swatch and still didn't expect that the pattern would be so large. This may be because all of our other rugs have smaller patterns and not a deal breaker for us, but it could be for others, so thought I would mention it. That said, still give it 5 stars as it is a beautiful, high-quality rug. April 24, 2012
Rated 5 out of 5 by Lovely colors The rug is plush, comfortable, and fits perfectly with our house. The colors are beautiful, and blend quite nicely with the style of our home. I found the colors to match the online picture. We've had many compliments on our new rugs (purchased the 4x6 for the entry and a runner for the hall). Great quality too. April 5, 2012
Rated 5 out of 5 by as pictured, good quality & price - glad I bought it! The rug colors were just as pictured and as soon as I laid it down I knew it was a winner It will be used in the main bathroom which gets lots of traffic and it is holding up very well. Thanks Ballard Designs! March 17, 2012
Rated 5 out of 5 by Exceeded Expectations! The Montero rugs were just what I had been looking for, with just the right colors. Though they were not supposed to be available until March 13th, and we were expecting house guests on March 1st, they arrived on February 6th! Ballard Designs made me a very happy customer! Thank you... March 2, 2012
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Product:RT230-Montero Rug

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