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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Montero Rug 4.4 5 11 11
Pattern is more whimsical in person As a previous reviewer stated, the pattern is much bigger than you would think by looking at the picture online. In fact, I would describe it as "oversized" and once down appears informal and almost whimsical. In the picture, it appeared classical and traditional (at least to me). We bought the largest rug, so this pattern size issue may be different for the smaller versions of the rug. The colors match expectations based on my monitor. I was awaiting this rug with much anticipation and have to admit that I'm a little disappointed in the pattern. Not so much to return it, but not quite up to my expectations. For a person looking for a unique look and a large patterned rug, it may fit the bill very nicely. July 4, 2012
Well made, lovely I am very pleased with this rug. It is very well made, and has lovely colors. I did not give the product 4 stars because of difficulties ascertaining the true colors. The pictures make it look more crisp and colorful than it is. I did get a swatch beforehand, but it is just a random square cut from the rug, so it is still hard to envision. December 19, 2012
Lovely Just received my runner and it is mostly like I thought it would be. The quality is great. The ruuner's design is somewhat different in that there's no second border on the outside edges. The color tag is labeled taupe/grey on the rug, and it certainly is that for the background and border colors and of which are not listed in the description. There should probably be a photo of the runner. I'd hoped for more spa/blue in it too but the naturals will be fine for my bedroom hallway, and I guess the dirt won't show as much. November 16, 2012
Not as pretty as the picture I was in love with this rug in the picture. I was very disappointed when I received it. Whereas the colors are vibrant in the picture, they are washed out in person. Design is not as appealing in person. June 8, 2013
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