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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Monterey Indoor/Outdoor Rug 4.5 5 200 200
Beautiful & Durable I love this rug. We have a stone paved patio and it keeps the feet of my furniture from being worn down. It's beautiful and I love that I can have something like it outside. September 17, 2011
Perfect choice I purchased these 3 runners for indoors on my tile floors, because they could be easily cleaned and rinsed with a hose outdoors. We have 4 dogs, and 2 granddaughters, so there's ALWAYS going to be something spilled. July 27, 2011
Nice! Perfect for my screened-in porch. I love the color and the simple design. It adds depth to the room and matches my blue hydrangeas perfectly. September 12, 2011
Love it, Love it! This rug looks great in my new sunroom! The sale price was terrific--less than half of other comparable rugs I saw. Delivery was well within the expected timeframe. I highly recommend this rug! July 17, 2011
Form and Function Love this rug because it looks great and it stands up to the kids. I have several both inside and outside. I don't have to worry about spills or dirt because they just hose off. Perfect for a busy house! July 3, 2011
Love the rugs The rugs are great looking and look great on my hardwood floors. I was concerned that they would have edges that rolled but not at all. They laid flat from the very first minute. July 27, 2011
Love the Monterey indoor/outdoor rug Perfect for the entryway - easily vacuumed or washed with a blast from the hose - looks nice, doesn't show dirt or wear. September 16, 2011
love these rugs! I love these rugs!!! Better than the catalog! They brighten up my rooms (got 2) even though they are black and cream!!! I do recommend them! August 27, 2011
Rugs I am very disappointed in the way the carpet lays. I have tried a rug pad and carpet tape to make the carpet lay flat, but it continues to have a rippled look. August 1, 2011
Very nice looking outdoor rug This outdoor rug is even prettier than it looked in the catalog. The black & natural color offset each other very nicely. And the size is perfect for our deck area. Love it! July 4, 2011
Best outdoor rugs I've owned! These rugs are attractive, sturdy, long lasting, weather-proof and priced well. September 19, 2011
Great value These rugs are true to their description and to the picture shown online. Very durable. Definitely need rug cushions as recommended on website. July 14, 2011
Long-lasting color These monterey outdoor rugs hold up to the elements great and long-lasting color. Easy to clean with the hose. July 14, 2011
seems to be a great outdoor rug i love the brown(rug)/green (porch cushions) combo. I hope it lives up to my expectations for an outdoor rug July 13, 2011
great addition to my new porch I purchased 2 of the Monterey rugs for my porch and absolutely love them. They are functional and decorative. Great quality. June 26, 2011
Great rug Great rug for the price - perfect for high traffic areas August 4, 2011
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Product:RW020-Monterey Indoor/Outdoor Rug