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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 210 reviewers.
Rated 5 out of 5 by This rug is perfect! I absolutely love this Monterey Indoor/Outdoor Rug! I'd looked at it for a long time before I finally ordered it, and I'm more than satisfied. It looks beautiful on the porch of our historic home plus it dries quickly after we water the plants on our porch. June 10, 2011
Rated 5 out of 5 by This is a great rug! I have purchased three rugs from Ballard, and they have all been attractive and long-wearing. I have them on my exposed deck for several summers and they stand up to the elements. I love Ballard Designs! June 9, 2011
Rated 5 out of 5 by great rugs Great value for a great product. I bought 2 to use inside- one at my back door and one at the front door. Both look great and so far have held up to having feet wiped on them. June 8, 2011
Rated 5 out of 5 by Perfect outdoor rug! I have two of these rugs on my backyard patio. One in a seating area and one under my patio dining set. It adds warmth to plain old concrete, easy to sweep and hose off, durable, stylish and an overall great buy! June 8, 2011
Rated 5 out of 5 by Excellent value This rug is beautiful! I'd already purchased one for my front porch, but it didn't match my existing rug. Solution? I bought a second one! It's perfect under the white bench on my covered porch. The quality is great and the special price couldn't be beat! June 8, 2011
Rated 5 out of 5 by All around great review! Instant delivery, good quality, looks great in newly redone basement TV room. Can't say enough good for Ballard Designs. THANKS! June 8, 2011
Rated 5 out of 5 by Great outdoor rug I love this rug, it's very stylish & the pattern is great. I have a black outdoor wicker set, with some black patterned pillows (also from Ballards) It all co-ordinates quite well. June 6, 2011
Rated 5 out of 5 by Love these rugs! I have the Monterey rugs in my formal entry foyer. I've gotten sooo many compliments. You'd never know they were indoor/outdoor. We love them! June 6, 2011
Rated 5 out of 5 by Super rug! I bought this rug after a recommendation from a friend and after returning two rugs previously purchased elsewhere. It is in my entryway and looks fabulous. The quality is superb, it has only been there about a month but I suspect it will hold up well. I bought it in black and am very pleased with my purchase! June 6, 2011
Rated 5 out of 5 by great look and feel They stay in place and I love the color and the fact that I can take them outside and wash and dry them in no time! I am very happy with both the rugs and the padding! June 5, 2011
Rated 4 out of 5 by Great Value These rugs adorn our outside decking and have held up to the rain, snow and sunshine! June 3, 2011
Rated 5 out of 5 by Love the classy look We have the sharpest looking deck in the condo. Perfect fit and really looks chic. June 2, 2011
Rated 4 out of 5 by Great Rugs This is the fourth rug I have ordered from Ballard. They have held up great. I would have given 5 stars but I have experienced some fading with the two I have in direct sunlight. Overall very pleased,attractive enough to use indoors and durable enough to stand up to the elements outdoors. June 1, 2011
Rated 5 out of 5 by Great fit, pretty detailing I needed an unusual size low-profile rug to fit my tiny entryway and this one fit the bill. There's subtle, pretty detailing in its center section, and the gray color is neutral, not too blue or too yellow in undertone. The fit is perfect and it's just thin enough to fit under my front door, but not wimpy. The rug arrived tightly rolled and it took a few days for it to relax and lie flat. There's still one little wave. (Rolling it in the opposite direction did help!) The low-profile pad I bought from Ballard to go under it sticks to the vinyl floor just fine. but doesn't really grip the rug very well...sometimes the rug shifts and the pad shows. That's not great. Overall the quality and look are wonderful, especially for the sale price, and I'm contemplating getting another rug like it for my kitchen. May 29, 2011
Rated 2 out of 5 by Not the best quality I bought this rug to replace one I had had for about 3 years. The binding had unraveled (and actually ruined my vacuum cleaner) but it had been outside so I figured that was a reasonable lifetime. When I got the new one I felt it was not of the quality of the first one. I don't remember if the first one was from Ballard but it was of a better, more dense weave. I don't recommend this one. May 25, 2011
Rated 5 out of 5 by This product is great! The rug looks great in my bedroom and is wonderful to take care of. May 20, 2011
Rated 5 out of 5 by Great rug. It is exactly what I wanted for a busy area. It looks just like the picture and is easy to clean. I am very happy with this product. Great rug. It is what I needed for a busy area. It looks great and is easy to clean. I am very happy with this product. May 19, 2011
Rated 5 out of 5 by This product looks good, is sturdy, and is priced just right. I put the carpet in my dining room because I have kids and dogs. It looks great and holds up well to spills. May 14, 2011
Rated 5 out of 5 by Love this I bought this in black for my entry - it looks gorgeous! May 14, 2011
Rated 5 out of 5 by Awesome I just got this rug in black today. I put them in my kitchen and they are great. The quality is awesome and I love the look. Great price, too. May 12, 2011
Rated 5 out of 5 by Great for indoor too! I had purchased really expensive oriental runners and within a year in my high traffic areas they were filthy and destroying. I then bought the monterey runners. They are good quality and look great...they have held up amazing for such a cheap price. I always get nice remarks on them. I purchased the black. The negative is they take a little while to "unroll" to a flat position. We used rug pads which are necessary. April 7, 2011
Rated 4 out of 5 by this is a great rug! My only negative is that I thought it was red and it is more rusty/wine color but quality is perfect and size is exactly what I wanted. March 23, 2011
Rated 5 out of 5 by These rugs are great! I love these indoor/outdoor rugs and I have them all over my house....with 3 kids and 3 dogs...I need something which can be washed easily...and this rug can be "hosed" off and left outside to dry....and they dry in a flash. Love it! March 16, 2011
Rated 5 out of 5 by indoor/outdoor rug The carpet we bought is our second one of the exact size & color and is being used in our kitchen. This is the 2nd busiest room in our home, and this rug is holding up just great. I would recommend this rug to anyone especially if you have small children or grandchildren and alot of spills.... Thank you Patricia March 16, 2011
Rated 5 out of 5 by Excellent for mud room I have gone through a million rugs in my mud room. This one withstands dirty dog paws, snow and ice, and teenage tennis shoes. No more wrinkles, it lays nice and flat and cleans off with the hose. Do not hesitate to purchase this rug. Very nice looking too. March 16, 2011
Rated 5 out of 5 by Serves purpose These rugs are an attractive option for wiping feet when you enter the house. They are also easy to clean. March 16, 2011
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Product:RW020-Monterey Indoor/Outdoor Rug

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