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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 210 reviewers.
Rated 5 out of 5 by Quality Outdoor Rug I bought two rugs last year and purchased one more recently. A total of three rugs cover my large back patio and adorns my new outdoor fireplace and outdoor dining table. I am thinking of purchasing a fourth rug to cover even more of my patio. I highly recommend this product. May 12, 2012
Rated 5 out of 5 by Great outdoor rug! I ordered this rug in the black and it is very attractive. I've looked everywhere for an attractive, affordable outdoor rug. I ordered the largest size and it looks great on the lanai, under my wicker furniture. I liked it so much that I ordered the runner the following week. The delivery was very fast. I really love Ballard's products. May 11, 2012
Rated 5 out of 5 by I love the way the rug looks and functions in my kitchen! I needed something that covered the floor in front of my sink. This rug is perfect! I love both the way it looks and functions! May 11, 2012
Rated 4 out of 5 by great rug This rug looks great on my screened in porch. Very soft on the feet. I bought the gray which fits well with my decor May 9, 2012
Rated 5 out of 5 by Perfect fit for our home I bought this rug for a high traffic area in between our kitchen and living room and it works perfectly. It blends in nicely with our other floor rugs and is extremely durable. We have two kids and a dog and they have tried their best to beat it up but it still looks like the day we purchased it. May 8, 2012
Rated 4 out of 5 by Nice looking This rug is nice looking, but not soft as in the description. April 30, 2012
Rated 5 out of 5 by Beautiful & Durable! I ordered the gray Monterey rugs in two sizes and both are beautiful and look great on our outdoor patio. The color is gray but has a blueish tint to it. It has been very easy to clean. I definately recommend this product. Shipping was fast too. April 29, 2012
Rated 5 out of 5 by good value looked at rugs locally and could not find a selction as good, at a similar price point. very satisfied April 27, 2012
Rated 5 out of 5 by Love the outdoor durability and indoor looks I purchased three of these rugs to use in rooms where my pets (dogs and cats) spend most of their time. The rugs came rolled up in plastic and I followed the suggestions of others who laid them out in the sun for several hours to help them flatten out. Even so, it took a week or so for them to lay fully flat, but that's OK. They look wonderful (you wouldn't know they were made for the outdoors) and the color was exactly what I had expected. They clean up amazingly easily with a paper towel or sponge, and they are easy to vacuum as well. I really couldnt' be more happy with them! April 25, 2012
Rated 5 out of 5 by more elegant than expected This rug is nicer looking than I anticipated compared to other indoor/outdoor rugs we have had. Carpet pad is a definite must though if using on bare floors. April 21, 2012
Rated 4 out of 5 by This is a beautiful and sturdy rug. This a beautiful rug. I purchased the gray for under our kitchen table. Unfortunately, the gray color has more blue to it than is shown on-line. April 19, 2012
Rated 5 out of 5 by Beautiful I am using this rug in our entry because it get a lot of sun. Looks really great. April 4, 2012
Rated 5 out of 5 by 5 This came quickly and the color and style was as expected! It only took about a week to flatten out the it comes rolled. I have it in my kitchen between my sink and matches perfectly with my black and linen color roman blinds. Ballard is a great company to deal with as usual! I am never disappointed! April 2, 2012
Rated 5 out of 5 by Perfect, just what I was hoping for!! I purchased 2 Red Monterey Indoor/Outdoor rugs for my kitchen. The 8 foot round for under my kitchen table and the small rectangle for in front of my oven. With a 10 month old, I knew that this would be the easiest rug to keep clean. A little soap and water is all you need to clean up spills. The color is a perfect match from the online picture and catalog. I was worried the color would be too orange, but it a beautiful red. I would recommend a non-slip mat to place under the rug. On my hardwood floors the rug won't stay in place without it. Overall, this is a great rug and I will buy more of them when needed! March 8, 2012
Rated 4 out of 5 by Great style The color and style of this rug is beautiful. I bought two for our two entrances. The only glitch is that the ends are still not laying completely flat. Overall, I love them and they add warmth to entrances. February 9, 2012
Rated 2 out of 5 by FADES & SHREDS :( When I ordered this in Summer 2011, I LOVED IT!! I was replacing an outdoor rug that had worked for 4+ years & loved the look of this one. The color & design added the perfect punch to my covered patio area and coordinated well with our outdoor furniture. Fast forward 6-7 months & I'm super bummed. It has already faded a lot & the ends are shredding - it's in a sheltered area, so I'm surprised that it hasn't even lasted a year before deteriorating so badly... our last rug was in the same conditions year-round and lasted 4 years. Bummer!!! January 10, 2012
Rated 2 out of 5 by carpet It is very thin...does not have much of a backing. Do like the color. December 21, 2011
Rated 4 out of 5 by Montery Indoor/ Outdoor Carpet This rug is being used for my entry way. 'I guess I thought it would be thicker. Since it was rolled on a tube it still is wavy and not flat on the floor, after several weeks. It is an oudoor carpet as well, so I may put it on the deck next summer. I do like it. December 15, 2011
Rated 5 out of 5 by Fabulous rugs! Purchased both the silver gray and black versions of this round rug to use under outdoor dining sets and couldn't be more pleased. Had searched everywhere locally to find a round rug which woulld be large enough and finally made a first time purchase from this site. The rugs arrived the same week as ordered, the colors are beautiful, (especially the silver gray one), the pattern does not overwhelm my furniture and the rugs are holding up really well. The colors haven't faded and they clean easily. Highly recommend! November 30, 2011
Rated 5 out of 5 by Spot on Perfect Rug is in my entrance way where there is in & out traffic all day, which also includes a dog, in rain, sleet, snow, mud & sun. Never shows dirt, still looks brand new! I love it. November 27, 2011
Rated 5 out of 5 by Durable & stylish I bought 3 matching rugs for my recently remodeled basement and am thrilled with them. They unrolled and smoothed out completely and are comfortable to walk on barefoot. The design is attractive and even nicer than the catalog photo. November 24, 2011
Rated 5 out of 5 by It pops! I purchased the chocolate color for an indoor hall runner on a light pine hardwood floor, OMG the floor came alive. I gave up on expensive wool rugs due to my 3 cats using them as scratching areas...this sisal blend is perfect I can't even tell where the cats have touched it. I am going to purchase a larger version for my living room. I love love this rug. November 21, 2011
Rated 5 out of 5 by Great product for the price - durable and lovely I purchased the red Monterey Indoor/Outdoor Rug for a breakfast area. I was looking for an affordable, durable round rug that I would not be afraid for kids to drop food on or spill drinks. So far, I'm quite pleased with the quality. It appears to be durable and crumbs vacuum well off it. No spills to speak of yet. It is lovely and a great size for a round table with four chairs. Recommend this product. November 16, 2011
Rated 2 out of 5 by Nice enough but too expensive The rug is nice enough but not as good in quality as we were expecting. There is no backing so the rug slides easily on the tile floor in our sun room. The rug was advertised as for indoor/outdoor use but we didn't expect it to have no backing. We had to spend about $50 more to get anti-slide material to put under the rug. For as much as it cost, we expected higher quality. November 2, 2011
Rated 5 out of 5 by 4 years and still going strong OMG! I have had these rugs for 4 yes, 4 years. They are in my kitchen, family room, hallway and under my diningroom table. They have been subject to alot of abuse. Pros: dining chairs slide easily, spills wipe up easily, quite easy to vacuum. Cons: I have them on top of marble floors, so they are not soft to walk on, when you drop anything glass it is going to almost always certain to break (oh well!), cornors do want to rise but I solved the problem with uglu strips at the cornors, After reading all the reviews I decided to take my 8x11 out to the patio and wash you might imagine the lighter color had gotten soiled from shoes and feet by the sofa, (not to mention spilled sodas and wine). I did put a small amount of non bleach laundry detergent on the soiled spots and lightly scrubbed. So now I am anxious to see how it dries, and looks when I bring it back inside. I know it is Oct 13th....but I am in Southern California and it is going to be in the low 100's today. I will write next week and let you know the result of the washing... October 13, 2011
Rated 5 out of 5 by Beautiful rug I purchased this rug to place in my entryway, and I'm extremely happy with it. I bought the black rug to contrast with white walls and tile, and it looks more elegant than a plain floor mat. I haven't had it very long, but I'm expecting it to hold up to wear and tear, too. As other customers have mentioned, it was rolled up for delivery, so I did lay it flat for a few days, anchoring it with some heavy pieces of furniture. This helped straighten it out and it looks lovely now. I plan to purchase more sizes of this rug to use throughout my home. Since it is an indoor/outdoor rug, it's not especially soft, so I don't recommend it for living areas. But it is great for stepping on with shoes, at the front or back door, and I could see it working well outside, too. I also purchased the Low Profile Performance Rug Pad to use with it, and that holds the rug in place nicely. October 2, 2011
Rated 5 out of 5 by WONDERFULLY DELIGHTED I've been looking for a indoor/outdoor rug for about 4 years. When I saw the Monterey in Red and then saw the PRICE, I couldn't wait. I knew if I thought about it to long it would be gone. I knew most of the prices around town and in the catalogs. I also was able to purchase it in a larger size since it was priced so low. You can hardly buy a runner for this price. I'm putting it on my covered porch with a red theme. I'm just THRILLED!!!! I'm low income, so I really have to watch what I buy and for how much. BALLARD is one of the best and I was hopeing that I would eventually catch a tremendous sale.....I DID!!!!!!!! DON'T WAIT IF I'TS STILL AVAILABLE!!!!!!! September 19, 2011
Rated 5 out of 5 by Beautiful & Durable I love this rug. We have a stone paved patio and it keeps the feet of my furniture from being worn down. It's beautiful and I love that I can have something like it outside. September 17, 2011
Rated 5 out of 5 by Love the Monterey indoor/outdoor rug Perfect for the entryway - easily vacuumed or washed with a blast from the hose - looks nice, doesn't show dirt or wear. September 16, 2011
Rated 5 out of 5 by Nice! Perfect for my screened-in porch. I love the color and the simple design. It adds depth to the room and matches my blue hydrangeas perfectly. September 12, 2011
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Product:RW020-Monterey Indoor/Outdoor Rug

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