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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Monterey Indoor/Outdoor Rug 4.5 5 200 200
it's so afodable and good looking at the same time. I was very pleased with the rug when it arrived. The color is a lovely Blue and it adds so much to my deck next to the furniture. It has been easy to sweep and hose off to clean. I love it!! June 17, 2011
This rug has great style and is so easy to care for! I purchased this rug for my screened porch and I am very pleased with the total look. It adds so much to the porch, and now I've got a completely pulled-together finished outdoor room. June 17, 2011
great rugs Great value for a great product. I bought 2 to use inside- one at my back door and one at the front door. Both look great and so far have held up to having feet wiped on them. June 8, 2011
Rug looks great The rug looks great and the size is perfect. The pattern hides dirt marks and it can be rinsed easily. This is my second one I have purchased over the years. June 28, 2011
Perfect for needs great price Very satisfied with this purchase. They fit the areas to a t, and they are comfortable to walk on. I purchased them for our kitchen and dining room, and they look great! June 11, 2011
great look and feel They stay in place and I love the color and the fact that I can take them outside and wash and dry them in no time! I am very happy with both the rugs and the padding! June 5, 2011
Beautiful rug! I highly recommend this rug. It is beautifully made. It cleans easily and looks like it costs 3x the amount!! July 29, 2011
I love it! I goes well with my outdoor furniture, so it looks nice. So far it seems to be very durable. July 28, 2011
Perfect rug for entryway This rug is great. I love the look, feel and it cleans very easily. It adds a nice touch to our home. July 7, 2011
Good looking, good rugs I have these rugs (black) in my NH kitchen. I have them in my NH screened porch (green), and I just ordered them for my lanai in Florida (blue). That's how much I like them! October 16, 2013
Very nice rugs These rugs look so nice on my deck and patio. They have been in the rain and no mold. July 9, 2011
This product is great! The rug looks great in my bedroom and is wonderful to take care of. May 20, 2011
Love the classy look We have the sharpest looking deck in the condo. Perfect fit and really looks chic. June 2, 2011
Great Rug! Beautiful and very comfy under feet. Will buy more! June 22, 2011
Serves purpose These rugs are an attractive option for wiping feet when you enter the house. They are also easy to clean. March 16, 2011
Great for a kitchen I got this for our kitchen. Doesn't show much dirt, like the pattern, and easy to take care of! October 10, 2013
Color not at as pictured; sending back I ordered this rug in the Mineral color, which is pictured as a light blue with white (perfect for my blue-and-white color scheme) as it is almost impossible to find a "white" trim that is not actually "tan." Sadly, the rug looks nothing as pictured. The blue is more of an iron color, and the white is not white at all, but beige/tan/ecru/whatever. I know the price is an incerdible bargain for most people, but this is my first home ownership and I can't afford this kind of mistake. Sending it back, poorer but wiser. My first experience with Ballard, and probably my last. August 24, 2013
Great value I really like these indoor/outdoor rugs. I purchase one a few years ago for our previous home and when we moved I ordered more in a different color to match the decor of our new home. The first one was still in great shape so I put it outside on the patio. I like the fact that they are 'flat' enough for an indoor rug/under our dining table and for both entryways too. They are easy to vacuum and I haven't had any problems with showing wear or stains. Except for the spot where my dog took a bite out if it. Which is why I was replacing the one near the patio entrance. My only disappointment is that I ordered this not knowing the sage color had been changed. I thought I was ordering my color but it does not match the others. I am probably going to return it for that reason. July 9, 2013
Nice enough but too expensive The rug is nice enough but not as good in quality as we were expecting. There is no backing so the rug slides easily on the tile floor in our sun room. The rug was advertised as for indoor/outdoor use but we didn't expect it to have no backing. We had to spend about $50 more to get anti-slide material to put under the rug. For as much as it cost, we expected higher quality. November 2, 2011
Good quality, looks great!! The mineral color is very pretty, looks better in person. It looks much nicer than an outdoor rug. They seem durable and have stood up well to getting wet. August 15, 2013
Perfect for outdoor decor Delivery was quick and easy! I love the rug, thin enough so dries quickly, and cleans easily. Adds color and design to make your outside feel like your family room. August 14, 2013
Print is nice quality and the color is good. We purchased two sizes in the brown shade to lay over a patio made with old brick. The rugs look fantastic and feel good under bare feet. They have been through several rain storms and still look brand new. We stand them up to dry after a heavy storm and they dry quickly. This was a great purchase and we are very happy with the rugs. Thanks August 1, 2013
Monterey Indoor/Outdoor Rug This rug met all my expectations. I ordered the runner to place in front of my kitchen sink and it works - in fact it is oversized from my previous one and that is a huge plus. Great product! August 5, 2013
High end look at a value. I have this rug in my screened in porch and it looks beautiful! Definitely a high end look at a very reasonable price. August 9, 2013
I'm very happy with this product Started with ordering two for outside and love the way they look and dry out quickly after rain. Then, ordered them for bathrooms - just as good for inside. They are not rough on the feet and with mats underneath, they cling very well to tile and don't shift at all. Very pleased with the product and the price. July 18, 2013
Great color and texture I just received 2 of the sizes and just love them. They look better in person than in the photo. They are textured (not just a flat weave)which gives them a more expensive look. Would buy one for my family room if they had a bigger size. The price makes these a great value. Not sure how they will wear at this point but first impression is 5 stars! July 12, 2013
Excellent buy I bought 2 area rugs and a runner. They are wonderful. They arrived quickly and were exactly as described. The colors look wonderful. The price was excellent as it was on sale! July 23, 2013
Great Rug for very reasonable price The rug is very nice and the price was super reasonable. Works great under the kitchen table. Ruggies were the perfect solution to keep the corners down. I only wish that the design was black and white rather than black and tan. July 20, 2013
Love the color Love the mineral color runner. Wish they made small rounds ones. Need one for my den. July 11, 2013
These rugs are absolutely perfect for our lanai. I am just thrilled with the Monterey rugs I purchased from you. The color goes perfectly with all our other lanai trimmings. The quality is excellent and we look forward to enjoying them for many years to come. Several of our friends also loved them and are going to purchase. Thank you for making our lanai so beautiful! June 20, 2013
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Product:RW020-Monterey Indoor/Outdoor Rug