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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Monterey Indoor/Outdoor Rug 4.5 5 192 192
Great color and texture I just received 2 of the sizes and just love them. They look better in person than in the photo. They are textured (not just a flat weave)which gives them a more expensive look. Would buy one for my family room if they had a bigger size. The price makes these a great value. Not sure how they will wear at this point but first impression is 5 stars! July 12, 2013
Perfect outdoor rug! I have two of these rugs on my backyard patio. One in a seating area and one under my patio dining set. It adds warmth to plain old concrete, easy to sweep and hose off, durable, stylish and an overall great buy! June 8, 2011
This is a great rug! I have purchased three rugs from Ballard, and they have all been attractive and long-wearing. I have them on my exposed deck for several summers and they stand up to the elements. I love Ballard Designs! June 9, 2011
The packaging is not good! Unfortunately, the rugs were rolled very tightly and shrink wrapped.. they are very difficult to get to lay flat... even after several weeks.. the rolls and ripples are not flattening!? June 22, 2011
it's so afodable and good looking at the same time. I was very pleased with the rug when it arrived. The color is a lovely Blue and it adds so much to my deck next to the furniture. It has been easy to sweep and hose off to clean. I love it!! June 17, 2011
This rug has great style and is so easy to care for! I purchased this rug for my screened porch and I am very pleased with the total look. It adds so much to the porch, and now I've got a completely pulled-together finished outdoor room. June 17, 2011
Rug looks great The rug looks great and the size is perfect. The pattern hides dirt marks and it can be rinsed easily. This is my second one I have purchased over the years. June 28, 2011
Beautiful rug! I highly recommend this rug. It is beautifully made. It cleans easily and looks like it costs 3x the amount!! July 29, 2011
great rugs Great value for a great product. I bought 2 to use inside- one at my back door and one at the front door. Both look great and so far have held up to having feet wiped on them. June 8, 2011
Perfect for needs great price Very satisfied with this purchase. They fit the areas to a t, and they are comfortable to walk on. I purchased them for our kitchen and dining room, and they look great! June 11, 2011
great look and feel They stay in place and I love the color and the fact that I can take them outside and wash and dry them in no time! I am very happy with both the rugs and the padding! June 5, 2011
I love it! I goes well with my outdoor furniture, so it looks nice. So far it seems to be very durable. July 28, 2011
Perfect rug for entryway This rug is great. I love the look, feel and it cleans very easily. It adds a nice touch to our home. July 7, 2011
Very nice rugs These rugs look so nice on my deck and patio. They have been in the rain and no mold. July 9, 2011
This product is great! The rug looks great in my bedroom and is wonderful to take care of. May 20, 2011
Love the classy look We have the sharpest looking deck in the condo. Perfect fit and really looks chic. June 2, 2011
Great Rug! Beautiful and very comfy under feet. Will buy more! June 22, 2011
Serves purpose These rugs are an attractive option for wiping feet when you enter the house. They are also easy to clean. March 16, 2011
Love the color Love the mineral color runner. Wish they made small rounds ones. Need one for my den. July 11, 2013
These rugs are absolutely perfect for our lanai. I am just thrilled with the Monterey rugs I purchased from you. The color goes perfectly with all our other lanai trimmings. The quality is excellent and we look forward to enjoying them for many years to come. Several of our friends also loved them and are going to purchase. Thank you for making our lanai so beautiful! June 20, 2013
This product is perfect for indoor and outdoor use. I use this outdoors on a covered patio without a pad. It lays perfectly flat and does not skid. I wash it with a hose and roll it up at the end of the season. June 23, 2013
Good looking and easy to keep clean This is a great rug for the price. I use it in my back hallway and it wears well with all of the foot traffic. June 20, 2013
Quality Very Good I've order these rugs before for outdoor porch use only and been very pleased. I ordered two small rugs for inside and a previous reviewer & Ballard recommendation was correct: you need the pads to prevent slipping. They still slip a bit under my heavier footed friends and racing animals, but not much. The sage I ordered was a little more "lime" colored than I expected but they still looks nice. Clean up is a breeze and they dry very quickly. Classy design. May 29, 2013
nice looking rug The rug I purchase is nice overall. The sage color looks nice and the design is pretty. The only downfall is the marks or lines in the carpet that remain after you unroll it from its packaging. I have put several heavy books on the lines, but to no avail, the lines have remained in the rug. I am hoping over time they will work themselves out. Perhaps, the rug can be rolled with a liner in the future that may prevent the line marks. May 23, 2013
Beautiful yet practical rug! The Monterey rug coordinates beautifully with other rug patterns in the same color, and the mineral color is refreshingly beautiful. It is durable, practical, fairly priced, and easy to clean, yet lovely enough to use indoors, especially in entries, the kitchen, or when used as an anchor beneath an ottoman or as another focal point in a room. May 29, 2013
Not as nice as the first one I purchased I bought one of these runners in a different pattern a few years ago and it was thick and nice. This one is just ok, much thinners and it is taking forever to straighten out the creases. June 2, 2013
Nice enough but too expensive The rug is nice enough but not as good in quality as we were expecting. There is no backing so the rug slides easily on the tile floor in our sun room. The rug was advertised as for indoor/outdoor use but we didn't expect it to have no backing. We had to spend about $50 more to get anti-slide material to put under the rug. For as much as it cost, we expected higher quality. November 2, 2011
The rug does the job intended and looks good. The rug is a little darker than expected. Nevertheless, it blends pretty well with my front porch and does the job of offering a soft welcome to guests as well as a surface to help clean the bottom of shoes. May 25, 2012
Gorgeous! I have bought many items at Ballards designs - and will continue to update my home with their products. The products are ALWAYS well made, stylish, hip and gorgeous! I love my new area rugs, and the many other items I have purchased at Ballards. I highly recommended getting to know Ballards! February 21, 2013
Montery Indoor/ Outdoor Carpet This rug is being used for my entry way. 'I guess I thought it would be thicker. Since it was rolled on a tube it still is wavy and not flat on the floor, after several weeks. It is an oudoor carpet as well, so I may put it on the deck next summer. I do like it. December 15, 2011
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