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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Monterey Indoor/Outdoor Rug 4.5 5 192 192
Great Value! I have had these rugs for a year now and they hold up very well. I have one under our kitchen table and two runners in my kitchen. They look fantastic and handle high-traffic much better than the expensive wool rugs that I previously had in this space. Easy to clean (just vacuum or spray off with a hose). Highly recommended! July 9, 2012
Great rug! Love this rug- the color and design are perfect for my kitchen. The detail is much more stylish than is visible online. It is very soft underfoot and easy to vacuum or shake out to keep clean. I'm especially pleased that it does not slide around on my tile floor. July 14, 2012
Very nice rug The rug is very sturdy, yet feels nice underfoot. Easy to vacuum. It does need a rug pad as the dog/kids would make it slide around. It did have to unroll for several days before I put it in front of my back door. The pattern on the 2'x3'7" Monterey is reduced down in scale/details so on the smaller size rug the pattern is not as pretty as on a larger size. June 22, 2012
Outdoor Rug I am very satisfied with this outdoor rug! The color is beautiful (I ordered black) and I am going to order another one in a larger size. Very well worth it! June 28, 2012
Great outdoor rug Great rich colors. I wish it was a little thicker. It curls a little at the corners June 28, 2012
Great value I really like these indoor/outdoor rugs. I purchase one a few years ago for our previous home and when we moved I ordered more in a different color to match the decor of our new home. The first one was still in great shape so I put it outside on the patio. I like the fact that they are 'flat' enough for an indoor rug/under our dining table and for both entryways too. They are easy to vacuum and I haven't had any problems with showing wear or stains. Except for the spot where my dog took a bite out if it. Which is why I was replacing the one near the patio entrance. My only disappointment is that I ordered this not knowing the sage color had been changed. I thought I was ordering my color but it does not match the others. I am probably going to return it for that reason. July 9, 2013
Monterey Indoor/Outdoor Carpet I bought the carpet to use in a small kitchen with ceramic tile flooring. Very easy to clean up spills, etc. and still protect the floor and your feet. Very nice. Colors are vibrant and pattern is very pretty. May 18, 2012
Gorgeous outdoor rug Although ours was on backorder for 2 months, we were very pleased once it arrived. Well worth the wait! We chose the chocolate 8' x 11' rug, and the color was excactly as pictured online. We placed it in the outdoor "living area" inside the Mediterranean casita next to our pool. It really pulled the furniture together to create a more elegant and cozy effect. We have 2 toddlers that spill sippy cups and chips & salsa repeatedly. We simply hose off the rug or wipe it clean without any stains. Highly recommend this rug. Beautiful, functional and inviting. We plan to buy more in other colors for the front and other back patios. September 6, 2011
Average rug with tougher than average wrinkles I have had this rug laying flat for over 2 weeks now and the deep folds in it from shipping have yet to loosen even a little. I bought it for my great room, based on other reviews I've read. It is very thin and not the kind of thing I would put indoors again unless it were a porch or sunroom. If it weren't such a hassle to fold, wrap and ship it, I'd have sent it back by now. I've since looked at the big box home improvement stores and they have a decent selection of indoor/outdoor rugs and comparable or cheaper prices. I would buy there because it's so much easier to return a bulky item like this locally if you need to. August 12, 2011
Good quality, looks great!! The mineral color is very pretty, looks better in person. It looks much nicer than an outdoor rug. They seem durable and have stood up well to getting wet. August 15, 2013
Perfect for outdoor decor Delivery was quick and easy! I love the rug, thin enough so dries quickly, and cleans easily. Adds color and design to make your outside feel like your family room. August 14, 2013
Print is nice quality and the color is good. We purchased two sizes in the brown shade to lay over a patio made with old brick. The rugs look fantastic and feel good under bare feet. They have been through several rain storms and still look brand new. We stand them up to dry after a heavy storm and they dry quickly. This was a great purchase and we are very happy with the rugs. Thanks August 1, 2013
It pops! I purchased the chocolate color for an indoor hall runner on a light pine hardwood floor, OMG the floor came alive. I gave up on expensive wool rugs due to my 3 cats using them as scratching areas...this sisal blend is perfect I can't even tell where the cats have touched it. I am going to purchase a larger version for my living room. I love love this rug. November 21, 2011
High end look at a value. I have this rug in my screened in porch and it looks beautiful! Definitely a high end look at a very reasonable price. August 9, 2013
Monterey Indoor/Outdoor Rug This rug met all my expectations. I ordered the runner to place in front of my kitchen sink and it works - in fact it is oversized from my previous one and that is a huge plus. Great product! August 5, 2013
Pleasantly surprised I ordered this rug because it suited the color scheme I needed. However, this is an indoor/outdoor rug and I needed it for my living room! Given the price, I had nothing to lose. But I was pleasantly surprised. It not only matches my color scheme perfectly, but it does not look out of place! It is a quality piece that compliments any room in the house. July 13, 2011
Smaller Rug Design While I love the durability of the rugs, I was disappointed that the smallest rug and the runner had different center designs than the larger ones in the catalog. One of the reasons I ordered was because of the beautiful design of the rugs. September 7, 2011
You will not be disappointed with the Monterey Rugs. I have ordered this rug on two different occasions. The first one I got was so well made and attractive, I ordered two more. They are a great value, great looking and appear to be able to withstand the elements, since I'm using them outdoors. They actually look better in person than in the photo. July 5, 2011
I'm very happy with this product Started with ordering two for outside and love the way they look and dry out quickly after rain. Then, ordered them for bathrooms - just as good for inside. They are not rough on the feet and with mats underneath, they cling very well to tile and don't shift at all. Very pleased with the product and the price. July 18, 2013
Entry Mats I thought they would be thicker and more like a rug than a mat, but they look great and clean easily. I have them in the hallway off the patio and in the mud room which get a great deal of muddy traffic. It was nice to add an easy-care mat that looks very stylish. July 12, 2011
Excellent buy I bought 2 area rugs and a runner. They are wonderful. They arrived quickly and were exactly as described. The colors look wonderful. The price was excellent as it was on sale! July 23, 2013
Great Rugs This is the fourth rug I have ordered from Ballard. They have held up great. I would have given 5 stars but I have experienced some fading with the two I have in direct sunlight. Overall very pleased,attractive enough to use indoors and durable enough to stand up to the elements outdoors. June 1, 2011
Great Rug for very reasonable price The rug is very nice and the price was super reasonable. Works great under the kitchen table. Ruggies were the perfect solution to keep the corners down. I only wish that the design was black and white rather than black and tan. July 20, 2013
Great combination of quality and price The Monterey outdoor rug looks great on the back deck, and its round shape allows numerous arrangements of the teak furniture pieces. It really dresses up the conversation seating and is very easy to keep clean. I highly recommed it! July 7, 2011
This rug is perfect! I absolutely love this Monterey Indoor/Outdoor Rug! I'd looked at it for a long time before I finally ordered it, and I'm more than satisfied. It looks beautiful on the porch of our historic home plus it dries quickly after we water the plants on our porch. June 10, 2011
Excellent value This rug is beautiful! I'd already purchased one for my front porch, but it didn't match my existing rug. Solution? I bought a second one! It's perfect under the white bench on my covered porch. The quality is great and the special price couldn't be beat! June 8, 2011
Fabulous pattern I purchased the runner and 3x5 size in chocolate - the rugs are beautiful! Love the color and the pattern. The only thing is the 3x5 rug had a defective seam so I am waiting for a replacement to be sent to me. I definitely would recommend them. June 16, 2011
This product is just like the picture i love our new rug! I was afraid it wasn't going to look as it did in the catalog, but I did! It's georgeous and I'm buying another one as soon as I pick a new paint color! July 28, 2011
Great color and texture I just received 2 of the sizes and just love them. They look better in person than in the photo. They are textured (not just a flat weave)which gives them a more expensive look. Would buy one for my family room if they had a bigger size. The price makes these a great value. Not sure how they will wear at this point but first impression is 5 stars! July 12, 2013
Looks great but... The rug looks very attractive but if it is going anywhere someone might be barefoot think twice not so comfortable on bare feet August 21, 2011
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