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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 210 reviewers.
Rated 5 out of 5 by High end look at a value. I have this rug in my screened in porch and it looks beautiful! Definitely a high end look at a very reasonable price. August 9, 2013
Rated 5 out of 5 by Monterey Indoor/Outdoor Rug This rug met all my expectations. I ordered the runner to place in front of my kitchen sink and it works - in fact it is oversized from my previous one and that is a huge plus. Great product! August 5, 2013
Rated 5 out of 5 by Print is nice quality and the color is good. We purchased two sizes in the brown shade to lay over a patio made with old brick. The rugs look fantastic and feel good under bare feet. They have been through several rain storms and still look brand new. We stand them up to dry after a heavy storm and they dry quickly. This was a great purchase and we are very happy with the rugs. Thanks August 1, 2013
Rated 5 out of 5 by Excellent buy I bought 2 area rugs and a runner. They are wonderful. They arrived quickly and were exactly as described. The colors look wonderful. The price was excellent as it was on sale! July 23, 2013
Rated 5 out of 5 by Great Rug for very reasonable price The rug is very nice and the price was super reasonable. Works great under the kitchen table. Ruggies were the perfect solution to keep the corners down. I only wish that the design was black and white rather than black and tan. July 20, 2013
Rated 5 out of 5 by I'm very happy with this product Started with ordering two for outside and love the way they look and dry out quickly after rain. Then, ordered them for bathrooms - just as good for inside. They are not rough on the feet and with mats underneath, they cling very well to tile and don't shift at all. Very pleased with the product and the price. July 18, 2013
Rated 5 out of 5 by Great color and texture I just received 2 of the sizes and just love them. They look better in person than in the photo. They are textured (not just a flat weave)which gives them a more expensive look. Would buy one for my family room if they had a bigger size. The price makes these a great value. Not sure how they will wear at this point but first impression is 5 stars! July 12, 2013
Rated 5 out of 5 by Love the color Love the mineral color runner. Wish they made small rounds ones. Need one for my den. July 11, 2013
Rated 5 out of 5 by Great value I really like these indoor/outdoor rugs. I purchase one a few years ago for our previous home and when we moved I ordered more in a different color to match the decor of our new home. The first one was still in great shape so I put it outside on the patio. I like the fact that they are 'flat' enough for an indoor rug/under our dining table and for both entryways too. They are easy to vacuum and I haven't had any problems with showing wear or stains. Except for the spot where my dog took a bite out if it. Which is why I was replacing the one near the patio entrance. My only disappointment is that I ordered this not knowing the sage color had been changed. I thought I was ordering my color but it does not match the others. I am probably going to return it for that reason. July 9, 2013
Rated 5 out of 5 by This product is perfect for indoor and outdoor use. I use this outdoors on a covered patio without a pad. It lays perfectly flat and does not skid. I wash it with a hose and roll it up at the end of the season. June 23, 2013
Rated 5 out of 5 by Good looking and easy to keep clean This is a great rug for the price. I use it in my back hallway and it wears well with all of the foot traffic. June 20, 2013
Rated 5 out of 5 by These rugs are absolutely perfect for our lanai. I am just thrilled with the Monterey rugs I purchased from you. The color goes perfectly with all our other lanai trimmings. The quality is excellent and we look forward to enjoying them for many years to come. Several of our friends also loved them and are going to purchase. Thank you for making our lanai so beautiful! June 20, 2013
Rated 3 out of 5 by Not as nice as the first one I purchased I bought one of these runners in a different pattern a few years ago and it was thick and nice. This one is just ok, much thinners and it is taking forever to straighten out the creases. June 2, 2013
Rated 4 out of 5 by Quality Very Good I've order these rugs before for outdoor porch use only and been very pleased. I ordered two small rugs for inside and a previous reviewer & Ballard recommendation was correct: you need the pads to prevent slipping. They still slip a bit under my heavier footed friends and racing animals, but not much. The sage I ordered was a little more "lime" colored than I expected but they still looks nice. Clean up is a breeze and they dry very quickly. Classy design. May 29, 2013
Rated 5 out of 5 by Beautiful yet practical rug! The Monterey rug coordinates beautifully with other rug patterns in the same color, and the mineral color is refreshingly beautiful. It is durable, practical, fairly priced, and easy to clean, yet lovely enough to use indoors, especially in entries, the kitchen, or when used as an anchor beneath an ottoman or as another focal point in a room. May 29, 2013
Rated 5 out of 5 Monterey Outdoor Carpet This is our third summer with this carpet and it has not faded and it is on an uncovered patio with a very limited amount of shade on one end. I also purchased a small one to put under a patio table and that is also perfect. To get the shipping wrinkles out of this type of carpet, just turn it over for a few days or run a hose over it and turn it over and it will lay flat. Ballard did not disappoint once again! May 28, 2013
Rated 5 out of 5 by Very Nice I ordered this as an indoor rug. We put it just inside the door to the patio. It does a good job of catching the stuff the dogs bring in on their feet. Love the color and the design. May 24, 2013
Rated 3 out of 5 by nice looking rug The rug I purchase is nice overall. The sage color looks nice and the design is pretty. The only downfall is the marks or lines in the carpet that remain after you unroll it from its packaging. I have put several heavy books on the lines, but to no avail, the lines have remained in the rug. I am hoping over time they will work themselves out. Perhaps, the rug can be rolled with a liner in the future that may prevent the line marks. May 23, 2013
Rated 2 out of 5 by Beautiful rug but smells awful I ordered the rug in gray, and it was the wrong shade for my space. I ended up returning it. It is a beautiful rug. May 22, 2013
Rated 4 out of 5 by Depends on the size of rug I ordered two of these rugs in the red/rust color - the smallest size they have, which I put by my back door and a large round one for underneath my patio table and chairs. Both look very nice; however, the small one is so lightweight that it blows away with any kind of wind. March 21, 2013
Rated 1 out of 5 by The Cheapest runner I've ever seen! I am not sure how this rug/runner was given the good rating that it did but I was sooo disappointed in this runner! You can see through the holes in this runner! It has one yarn/thread per hole so you can see the matting under the thread/yarn. It is so cheaply made I do not know why Ballard would sell such a poorly made item! I hope to receive the S&H back that I paid to receive and return this runner! The runner I received was not a defective runner either. This is a cheaply made, poor excuse for a runner! March 18, 2013
Rated 5 out of 5 by Gorgeous! I have bought many items at Ballards designs - and will continue to update my home with their products. The products are ALWAYS well made, stylish, hip and gorgeous! I love my new area rugs, and the many other items I have purchased at Ballards. I highly recommended getting to know Ballards! February 21, 2013
Rated 5 out of 5 by Own four and love them these rugs are fabulous. i use them in my kitchen instead of other rugs as no matter what spills or drops, they clean easily and look great! other uses, i have a large one on my back porch and it is so welcoming to friends and me! they hold up very well in all weather and in my part of texas we often have dust, wind and snow! (not all at the same time!) and they come out looking great and don't show wear and tear. a final use- near the cat litter boxes. they capture the litter tracked out on thier fuzzy feet and are easily cleaned- yet again while looking oh so much better than the pads and mats specifically designed for such purposes ( and less expensive in some cases!) buy a couple you will find a use.! February 17, 2013
Rated 4 out of 5 by Gray color smart looking, works in my kitchen/entryway Satisified with product, color as well as material. Would definitely purchase again from Ballard. Chose Ballard as they have a return policy which tells me they believe in the quality of their products. February 2, 2013
Rated 2 out of 5 by Disappointed I am no stranger to indoor/outdoor rugs. I have purchased 4 others for my home. I love using them in high-traffic areas because they are durable, easy to clean, and so affordable. However, the Monterey rug is my least favorite, quality-wise. Compared to my other indoor/outdoor rugs, the Monterey feels thin, plastic and somewhat rough on bare feet. Even with a rug pad underneath it, it has a tendency to "walk" and shift quite a bit. It seems to need readjusting daily. My biggest complaint is although this rug has been down since mid-November and it gets walked on multiple times a day, it still has bumps in it from being rolled up for shipping. It will not lay flat. I even took it outside, hosed it off and let it dry in the sun, hoping the water and heat from the sun would help straighten it out. Nope. Still bumpy. (Since this rug is so thin, I'm thinking the 4.11 x 2.7 inch size I ordered is just not heavy enough to lay flat or stay in place.) In summary, I'm very disappointed in this rug and will replace it as soon as I find another suitable indoor/outdoor rug for my space. January 26, 2013
Rated 5 out of 5 by Delighted! It was received just in time to give as the gift that was a hit with the receiver and me, the giver! Thanks for shipping it out in time. January 19, 2013
Rated 5 out of 5 by Pretty design & classic look for a great price! We're very happy with the rug. It's under our dining room table. The grey color is subtle & understated, which is perfect in our traditionally styled home. It's a little thinner than I was expecting, but it is in indoor/outdoor rug so I understand that's how they are designed. One day when we can afford a more expensive rug for the dining area we may put it outside - although maybe not because it's just too pretty!!!! Good value & well made - I'd recommend this for sure! Thanks! January 16, 2013
Rated 5 out of 5 by VERY ATTRACTIVE Rug looks nice on the front porch of my old house. Hope it holds up well. Have only had it down for a month or so. December 14, 2012
Rated 3 out of 5 by Color was a bit darker than photo. seems ok otherwise. This rug was as expected other than the somewhat darker grey color. Has taken a while to get flat after shipping. December 10, 2012
Rated 5 out of 5 by Great idea for kitchen! Had been looking for something for the kitchen that could be cleaned quickly and easily and take the constant traffic. This is the best product for that! Spilled some sour cream right out of the fridge. A hose and a little soap and a quick scrub ... dries quickly. Would definitely buy this product again. December 7, 2012
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Product:RW020-Monterey Indoor/Outdoor Rug

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