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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Monterey Indoor/Outdoor Rug 4.6 5 203 203
Great value These rugs are true to their description and to the picture shown online. Very durable. Definitely need rug cushions as recommended on website. July 14, 2011
seems to be a great outdoor rug i love the brown(rug)/green (porch cushions) combo. I hope it lives up to my expectations for an outdoor rug July 13, 2011
Pleasantly surprised I ordered this rug because it suited the color scheme I needed. However, this is an indoor/outdoor rug and I needed it for my living room! Given the price, I had nothing to lose. But I was pleasantly surprised. It not only matches my color scheme perfectly, but it does not look out of place! It is a quality piece that compliments any room in the house. July 13, 2011
Entry Mats I thought they would be thicker and more like a rug than a mat, but they look great and clean easily. I have them in the hallway off the patio and in the mud room which get a great deal of muddy traffic. It was nice to add an easy-care mat that looks very stylish. July 12, 2011
Very nice rugs These rugs look so nice on my deck and patio. They have been in the rain and no mold. July 9, 2011
Great combination of quality and price The Monterey outdoor rug looks great on the back deck, and its round shape allows numerous arrangements of the teak furniture pieces. It really dresses up the conversation seating and is very easy to keep clean. I highly recommed it! July 7, 2011
Perfect rug for entryway This rug is great. I love the look, feel and it cleans very easily. It adds a nice touch to our home. July 7, 2011
You will not be disappointed with the Monterey Rugs. I have ordered this rug on two different occasions. The first one I got was so well made and attractive, I ordered two more. They are a great value, great looking and appear to be able to withstand the elements, since I'm using them outdoors. They actually look better in person than in the photo. July 5, 2011
Very nice looking outdoor rug This outdoor rug is even prettier than it looked in the catalog. The black & natural color offset each other very nicely. And the size is perfect for our deck area. Love it! July 4, 2011
Form and Function Love this rug because it looks great and it stands up to the kids. I have several both inside and outside. I don't have to worry about spills or dirt because they just hose off. Perfect for a busy house! July 3, 2011
Rug looks great The rug looks great and the size is perfect. The pattern hides dirt marks and it can be rinsed easily. This is my second one I have purchased over the years. June 28, 2011
great addition to my new porch I purchased 2 of the Monterey rugs for my porch and absolutely love them. They are functional and decorative. Great quality. June 26, 2011
Monterey Rugs, Just Beautiful!!! I'm so excited!! I just recieved my Monterey Rugs and they are gorgeous. The color is perfect, not too red but a little rusty. Superb quality! Just what I need. I bought the 8 ft round for my diningroom and a small one for by the front door. My diningroom is pretty square so the round will be just right. I can't wait to put it down.I highly recomend this rug. {I also like the fact that I can clean them off with soap and water.} I live in the country and have a dog so I needed something that would clean easily. Who knows I may just have to order one for the living room. Delivery was great, had them in 4 days. Thanks Ballards, you have gained a customer for life. June 24, 2011
Great Rug! Beautiful and very comfy under feet. Will buy more! June 22, 2011
The packaging is not good! Unfortunately, the rugs were rolled very tightly and shrink wrapped.. they are very difficult to get to lay flat... even after several weeks.. the rolls and ripples are not flattening!? June 22, 2011
it's so afodable and good looking at the same time. I was very pleased with the rug when it arrived. The color is a lovely Blue and it adds so much to my deck next to the furniture. It has been easy to sweep and hose off to clean. I love it!! June 17, 2011
This rug has great style and is so easy to care for! I purchased this rug for my screened porch and I am very pleased with the total look. It adds so much to the porch, and now I've got a completely pulled-together finished outdoor room. June 17, 2011
Fabulous pattern I purchased the runner and 3x5 size in chocolate - the rugs are beautiful! Love the color and the pattern. The only thing is the 3x5 rug had a defective seam so I am waiting for a replacement to be sent to me. I definitely would recommend them. June 16, 2011
Perfect rugs This rug is excellent. It is the 7th one I ordered. Perfect for a house with pets. You can wash them outside with laundry detergent and weak bleach. They dry super fast. The Monterey in particular is a great pattern and truly adds to my decor. I own the black and the chocolate. My son has the same ones for his city apartment. Not any cons noted and a real steal when on sale! June 15, 2011
Perfect for needs great price Very satisfied with this purchase. They fit the areas to a t, and they are comfortable to walk on. I purchased them for our kitchen and dining room, and they look great! June 11, 2011
Love this rug!! The quality is top-notch and I love the colors and pattern. June 11, 2011
Monterey Rug Great rug, almost a 5 star. There was a slight change in color intensity on about 25% of the rug. Noticable but not enough to return it. June 10, 2011
good quality This rug is inexpensive and of good quality. The problem was I ordered a brown a sage green arrived. To avoid the hassle of returning I kept it. It looks ok, but brown would have been a better match with the decor. June 10, 2011
This rug is perfect! I absolutely love this Monterey Indoor/Outdoor Rug! I'd looked at it for a long time before I finally ordered it, and I'm more than satisfied. It looks beautiful on the porch of our historic home plus it dries quickly after we water the plants on our porch. June 10, 2011
This is a great rug! I have purchased three rugs from Ballard, and they have all been attractive and long-wearing. I have them on my exposed deck for several summers and they stand up to the elements. I love Ballard Designs! June 9, 2011
great rugs Great value for a great product. I bought 2 to use inside- one at my back door and one at the front door. Both look great and so far have held up to having feet wiped on them. June 8, 2011
Perfect outdoor rug! I have two of these rugs on my backyard patio. One in a seating area and one under my patio dining set. It adds warmth to plain old concrete, easy to sweep and hose off, durable, stylish and an overall great buy! June 8, 2011
Excellent value This rug is beautiful! I'd already purchased one for my front porch, but it didn't match my existing rug. Solution? I bought a second one! It's perfect under the white bench on my covered porch. The quality is great and the special price couldn't be beat! June 8, 2011
All around great review! Instant delivery, good quality, looks great in newly redone basement TV room. Can't say enough good for Ballard Designs. THANKS! June 8, 2011
Great outdoor rug I love this rug, it's very stylish & the pattern is great. I have a black outdoor wicker set, with some black patterned pillows (also from Ballards) It all co-ordinates quite well. June 6, 2011
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Product:RW020-Monterey Indoor/Outdoor Rug