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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Monterey Indoor/Outdoor Rug 4.5 5 200 200
Perfection I couldn't be more pleased..the color was just right and it looks beautiful on my front porch this spring. April 19, 2014
wrinkled My friend has 3 of these rugs and they all look great. I ordered a small runner and it arrived tightly wound in a cylindrical shape. Even though the rug has been lying flat for weeks it is still wrinkled and bumpy. Not what I expected. October 7, 2013
Good product, reasonably priced. Excellent indoor/outdoor rug. Good color. Can wipe up or off spills easily. April 2, 2014
Great outdoor rug This rug is just as expected. It arrived promptly. The color and style are perfect and go with my patio decor. And I love that it was round - not too many choices available in the round shape (I looked hard). July 18, 2012
good rugs I love my rugs. They are not heavy and I can vacuum over them with no problem. March 21, 2014
Average rug with tougher than average wrinkles I have had this rug laying flat for over 2 weeks now and the deep folds in it from shipping have yet to loosen even a little. I bought it for my great room, based on other reviews I've read. It is very thin and not the kind of thing I would put indoors again unless it were a porch or sunroom. If it weren't such a hassle to fold, wrap and ship it, I'd have sent it back by now. I've since looked at the big box home improvement stores and they have a decent selection of indoor/outdoor rugs and comparable or cheaper prices. I would buy there because it's so much easier to return a bulky item like this locally if you need to. August 12, 2011
Fabulous rugs! Purchased both the silver gray and black versions of this round rug to use under outdoor dining sets and couldn't be more pleased. Had searched everywhere locally to find a round rug which woulld be large enough and finally made a first time purchase from this site. The rugs arrived the same week as ordered, the colors are beautiful, (especially the silver gray one), the pattern does not overwhelm my furniture and the rugs are holding up really well. The colors haven't faded and they clean easily. Highly recommend! November 30, 2011
OK, but a problem with tripping. Love color. However, the ends of the rugs where they have been turned under and hemmed tend to "stick up" off the floor causing some tripping. I use the rugs in the kitchen, and the rug ends are thicker than the rest of the rug therefore they do not lay flat. I am going to spray them with the water hose in an attempt to get them to cooperate. If no change, I will move them to the porch outside and look for other rugs for the kitchen. Otherwise rugs are good for the price for outside use rather than in a busy kitchen. July 31, 2011
Great rug for summer use indoors. You will never believe the expense your rugs created....upon placing them on my kitchen hardwood floor, I noticed the floor needed refinishing....after the floors were sanded and refinished...the walls looked dingy, so after the painter left and my husband moved all the furniture back...ta da, the rugs look fabulous!!! Remind me the think carefully before placing my next order. P.S. Everyone loves the rugs (and floors and walls). Thanks Ballard. August 1, 2011
Great looking rug This is a great looking rug. I purchased it for my kitchen but I may use it as a bath mat instead. These rugs are easy to clean and durable. March 6, 2014
Perfect rugs This rug is excellent. It is the 7th one I ordered. Perfect for a house with pets. You can wash them outside with laundry detergent and weak bleach. They dry super fast. The Monterey in particular is a great pattern and truly adds to my decor. I own the black and the chocolate. My son has the same ones for his city apartment. Not any cons noted and a real steal when on sale! June 15, 2011
indoor/outdoor rug The carpet we bought is our second one of the exact size & color and is being used in our kitchen. This is the 2nd busiest room in our home, and this rug is holding up just great. I would recommend this rug to anyone especially if you have small children or grandchildren and alot of spills.... Thank you Patricia March 16, 2011
good quality This rug is inexpensive and of good quality. The problem was I ordered a brown a sage green arrived. To avoid the hassle of returning I kept it. It looks ok, but brown would have been a better match with the decor. June 10, 2011
The packaging is not good! Unfortunately, the rugs were rolled very tightly and shrink wrapped.. they are very difficult to get to lay flat... even after several weeks.. the rolls and ripples are not flattening!? June 22, 2011
Great outdoor rug I love this rug, it's very stylish & the pattern is great. I have a black outdoor wicker set, with some black patterned pillows (also from Ballards) It all co-ordinates quite well. June 6, 2011
Love these rugs! I have the Monterey rugs in my formal entry foyer. I've gotten sooo many compliments. You'd never know they were indoor/outdoor. We love them! June 6, 2011
All around great review! Instant delivery, good quality, looks great in newly redone basement TV room. Can't say enough good for Ballard Designs. THANKS! June 8, 2011
Awesome I just got this rug in black today. I put them in my kitchen and they are great. The quality is awesome and I love the look. Great price, too. May 12, 2011
This product looks good, is sturdy, and is priced just right. I put the carpet in my dining room because I have kids and dogs. It looks great and holds up well to spills. May 14, 2011
Great Value These rugs adorn our outside decking and have held up to the rain, snow and sunshine! June 3, 2011
Love this rug!! The quality is top-notch and I love the colors and pattern. June 11, 2011
Love this I bought this in black for my entry - it looks gorgeous! May 14, 2011
Excellent product Easy to clean, looks great, just what I thought it would be. I ordered more after my first order. February 23, 2014
Monterey Outdoor Carpet This is our third summer with this carpet and it has not faded and it is on an uncovered patio with a very limited amount of shade on one end. I also purchased a small one to put under a patio table and that is also perfect. To get the shipping wrinkles out of this type of carpet, just turn it over for a few days or run a hose over it and turn it over and it will lay flat. Ballard did not disappoint once again! May 28, 2013
Very Nice I ordered this as an indoor rug. We put it just inside the door to the patio. It does a good job of catching the stuff the dogs bring in on their feet. Love the color and the design. May 24, 2013
Beautiful rug but smells awful I ordered the rug in gray, and it was the wrong shade for my space. I ended up returning it. It is a beautiful rug. May 22, 2013
Beautiful rug I purchased this rug to place in my entryway, and I'm extremely happy with it. I bought the black rug to contrast with white walls and tile, and it looks more elegant than a plain floor mat. I haven't had it very long, but I'm expecting it to hold up to wear and tear, too. As other customers have mentioned, it was rolled up for delivery, so I did lay it flat for a few days, anchoring it with some heavy pieces of furniture. This helped straighten it out and it looks lovely now. I plan to purchase more sizes of this rug to use throughout my home. Since it is an indoor/outdoor rug, it's not especially soft, so I don't recommend it for living areas. But it is great for stepping on with shoes, at the front or back door, and I could see it working well outside, too. I also purchased the Low Profile Performance Rug Pad to use with it, and that holds the rug in place nicely. October 2, 2011
Smart attractive and practical We added this rug to our entryway to protect the wood floor and provide a little color. It's a nice addition. Had to leave books on the ends for a day or two to prevent them from curling up and it seems to have done the trick. Requires a non-slip pad underneath. Door easily clears the rug when opening. December 6, 2013
Great rug with great price I bought this rug for my entryway, but found that it exactly matches my outdoor furniture. I had looked for indoor/outdoor rugs and some of the big box stores, but thought them too expensive. I am more than pleased with this one. December 8, 2013
Not to bad Rug looks nice but I have had it for over a month and it still has the rolled cinks in it. I bought it for my front foyer not quite what I was looking for but will put it in the basement rec room. October 11, 2012
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Product:RW020-Monterey Indoor/Outdoor Rug