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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Monterey Indoor/Outdoor Rug 4.5 5 200 200
Smart looking rug Bought two runners for large kitchen. Looks great, a real asset to our decor. December 7, 2013
Great rug for the price We have two of these rugs in a smaller size and now purchased the largest size for our patio. Ours are the chocolate color and they stand up very well under constant use. We have had the one for several years and it doesn't show any wear yet. Still looks like new. November 29, 2013
Great outdoor rug I have five of these rugs in various sizes. They give a warmer feeling to our pool house rather than bare cement floors. I have had liquid spilled on them, and they clean up nicely without a stain. I have not yet washed them in a machine. I am hoping the color will not fade with lots of sunshine. Very nice for the cost. August 19, 2012
Great Indoor/Outdoor Rug! We bought two Monterey runners to put in our kitchen hallway and by our kitchen sink and also an area rug for our deck, all over two years ago, and they still look brand new, even though they are all in high traffic areas. They are so easy to vaccuum and/or clean with a hose if necessary. We recently purchased a larger size rug for our deck. All our Monterey rugs have the black border and the color is nice and warm and goes with anything. The rug is also soft on your bare feet. I would definitely recommend this rug. May 23, 2012
Quality and Attractive! I bought two 8 X 10 rugs in the brown tone two years ago and two more this year. I placed them side by side in my large covered patio in front of my new outdoor fireplace. You cannot see any difference between the ones purchased two years ago and those purchased this season. My outdoor dining table looks beautiful on them! They have not faded and they resist mildew as avertised. I highly recommend this product! June 30, 2012
Love this rug. I bought my first Monterey rug about 6 years ago, and decided to add a second one to my awning-covered patio. The first rug looks as good as the second one, you might think I bought them at the same time. The price was right, the durability phenominal and the colors endured through a lot of foot traffic. At the end of the season, we hose it off, let it dry, roll it up and store it in our basement. July 4, 2012
Perfect under my dining room table ! This indoor/outdoor rug worked perfect for under my dining room table. The round rug gives ample space for a 48" round table with 4 chairs, still sufficient room for the chairs to pull out. My chairs slide easily on top of the thin indoor/outdoor rug and my wood floors are protected. The red and cream color give a great pop of color. Very satisfied !! July 13, 2012
Great Value! I have had these rugs for a year now and they hold up very well. I have one under our kitchen table and two runners in my kitchen. They look fantastic and handle high-traffic much better than the expensive wool rugs that I previously had in this space. Easy to clean (just vacuum or spray off with a hose). Highly recommended! July 9, 2012
Very nice rug The rug is very sturdy, yet feels nice underfoot. Easy to vacuum. It does need a rug pad as the dog/kids would make it slide around. It did have to unroll for several days before I put it in front of my back door. The pattern on the 2'x3'7" Monterey is reduced down in scale/details so on the smaller size rug the pattern is not as pretty as on a larger size. June 22, 2012
great outdoor carpet the color is perfect compliment to our Tuscan theme lanai. very warm and cozy. November 27, 2013
Great rug! Love this rug- the color and design are perfect for my kitchen. The detail is much more stylish than is visible online. It is very soft underfoot and easy to vacuum or shake out to keep clean. I'm especially pleased that it does not slide around on my tile floor. July 14, 2012
Gorgeous outdoor rug Although ours was on backorder for 2 months, we were very pleased once it arrived. Well worth the wait! We chose the chocolate 8' x 11' rug, and the color was excactly as pictured online. We placed it in the outdoor "living area" inside the Mediterranean casita next to our pool. It really pulled the furniture together to create a more elegant and cozy effect. We have 2 toddlers that spill sippy cups and chips & salsa repeatedly. We simply hose off the rug or wipe it clean without any stains. Highly recommend this rug. Beautiful, functional and inviting. We plan to buy more in other colors for the front and other back patios. September 6, 2011
Outdoor Rug I am very satisfied with this outdoor rug! The color is beautiful (I ordered black) and I am going to order another one in a larger size. Very well worth it! June 28, 2012
Great outdoor rug Great rich colors. I wish it was a little thicker. It curls a little at the corners June 28, 2012
Monterey Indoor/Outdoor Carpet I bought the carpet to use in a small kitchen with ceramic tile flooring. Very easy to clean up spills, etc. and still protect the floor and your feet. Very nice. Colors are vibrant and pattern is very pretty. May 18, 2012
It pops! I purchased the chocolate color for an indoor hall runner on a light pine hardwood floor, OMG the floor came alive. I gave up on expensive wool rugs due to my 3 cats using them as scratching areas...this sisal blend is perfect I can't even tell where the cats have touched it. I am going to purchase a larger version for my living room. I love love this rug. November 21, 2011
Pleasantly surprised I ordered this rug because it suited the color scheme I needed. However, this is an indoor/outdoor rug and I needed it for my living room! Given the price, I had nothing to lose. But I was pleasantly surprised. It not only matches my color scheme perfectly, but it does not look out of place! It is a quality piece that compliments any room in the house. July 13, 2011
Smaller Rug Design While I love the durability of the rugs, I was disappointed that the smallest rug and the runner had different center designs than the larger ones in the catalog. One of the reasons I ordered was because of the beautiful design of the rugs. September 7, 2011
You will not be disappointed with the Monterey Rugs. I have ordered this rug on two different occasions. The first one I got was so well made and attractive, I ordered two more. They are a great value, great looking and appear to be able to withstand the elements, since I'm using them outdoors. They actually look better in person than in the photo. July 5, 2011
Entry Mats I thought they would be thicker and more like a rug than a mat, but they look great and clean easily. I have them in the hallway off the patio and in the mud room which get a great deal of muddy traffic. It was nice to add an easy-care mat that looks very stylish. July 12, 2011
Great Rugs This is the fourth rug I have ordered from Ballard. They have held up great. I would have given 5 stars but I have experienced some fading with the two I have in direct sunlight. Overall very pleased,attractive enough to use indoors and durable enough to stand up to the elements outdoors. June 1, 2011
This rug is perfect! I absolutely love this Monterey Indoor/Outdoor Rug! I'd looked at it for a long time before I finally ordered it, and I'm more than satisfied. It looks beautiful on the porch of our historic home plus it dries quickly after we water the plants on our porch. June 10, 2011
Great combination of quality and price The Monterey outdoor rug looks great on the back deck, and its round shape allows numerous arrangements of the teak furniture pieces. It really dresses up the conversation seating and is very easy to keep clean. I highly recommed it! July 7, 2011
Excellent value This rug is beautiful! I'd already purchased one for my front porch, but it didn't match my existing rug. Solution? I bought a second one! It's perfect under the white bench on my covered porch. The quality is great and the special price couldn't be beat! June 8, 2011
Fabulous pattern I purchased the runner and 3x5 size in chocolate - the rugs are beautiful! Love the color and the pattern. The only thing is the 3x5 rug had a defective seam so I am waiting for a replacement to be sent to me. I definitely would recommend them. June 16, 2011
This product is just like the picture i love our new rug! I was afraid it wasn't going to look as it did in the catalog, but I did! It's georgeous and I'm buying another one as soon as I pick a new paint color! July 28, 2011
Perfect outdoor rug! I have two of these rugs on my backyard patio. One in a seating area and one under my patio dining set. It adds warmth to plain old concrete, easy to sweep and hose off, durable, stylish and an overall great buy! June 8, 2011
Great Kitchen Rug I received this 4' by 6' rug in a timely fashion and it easily absorbed a kitchen overflow. I hung it on the line, and it was as good as new. A great product! July 30, 2011
This is a great rug! I have purchased three rugs from Ballard, and they have all been attractive and long-wearing. I have them on my exposed deck for several summers and they stand up to the elements. I love Ballard Designs! June 9, 2011
Looks great but... The rug looks very attractive but if it is going anywhere someone might be barefoot think twice not so comfortable on bare feet August 21, 2011
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Product:RW020-Monterey Indoor/Outdoor Rug