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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Monterey Indoor/Outdoor Rug 4.6 5 205 205
Good color and seems to hold up well. Good color and it lays flat, not moving when people walk on it. August 31, 2012
This rug takes a beating and keeps looking amazing! Love my rugs by Monterray. I have hand scraped hardwood floors & needed coverage in high track area due to walkers and wheelchairs. The rug has held up, taking wheelers turning around on them , not folding or crinckling up under the wheels. Does not slip around, and spills just wipe up without leaving stains. The price is excellent, most sisal wood rugs are much higher. The color is brillant and shows no signs of wear on it. I plan to enjoy all 3 diffent sizes for many years I bought. August 30, 2012
Great outdoor rug I have five of these rugs in various sizes. They give a warmer feeling to our pool house rather than bare cement floors. I have had liquid spilled on them, and they clean up nicely without a stain. I have not yet washed them in a machine. I am hoping the color will not fade with lots of sunshine. Very nice for the cost. August 19, 2012
Great outdoor rug This rug is just as expected. It arrived promptly. The color and style are perfect and go with my patio decor. And I love that it was round - not too many choices available in the round shape (I looked hard). July 18, 2012
Great rug! Love this rug- the color and design are perfect for my kitchen. The detail is much more stylish than is visible online. It is very soft underfoot and easy to vacuum or shake out to keep clean. I'm especially pleased that it does not slide around on my tile floor. July 14, 2012
Beautiful rugs Beautiful and easy to clean outdoor rugs! Highly recommend! July 13, 2012
Perfect under my dining room table ! This indoor/outdoor rug worked perfect for under my dining room table. The round rug gives ample space for a 48" round table with 4 chairs, still sufficient room for the chairs to pull out. My chairs slide easily on top of the thin indoor/outdoor rug and my wood floors are protected. The red and cream color give a great pop of color. Very satisfied !! July 13, 2012
Great Value! I have had these rugs for a year now and they hold up very well. I have one under our kitchen table and two runners in my kitchen. They look fantastic and handle high-traffic much better than the expensive wool rugs that I previously had in this space. Easy to clean (just vacuum or spray off with a hose). Highly recommended! July 9, 2012
Love this rug. I bought my first Monterey rug about 6 years ago, and decided to add a second one to my awning-covered patio. The first rug looks as good as the second one, you might think I bought them at the same time. The price was right, the durability phenominal and the colors endured through a lot of foot traffic. At the end of the season, we hose it off, let it dry, roll it up and store it in our basement. July 4, 2012
Quality and Attractive! I bought two 8 X 10 rugs in the brown tone two years ago and two more this year. I placed them side by side in my large covered patio in front of my new outdoor fireplace. You cannot see any difference between the ones purchased two years ago and those purchased this season. My outdoor dining table looks beautiful on them! They have not faded and they resist mildew as avertised. I highly recommend this product! June 30, 2012
Outdoor Rug I am very satisfied with this outdoor rug! The color is beautiful (I ordered black) and I am going to order another one in a larger size. Very well worth it! June 28, 2012
Great outdoor rug Great rich colors. I wish it was a little thicker. It curls a little at the corners June 28, 2012
Disappointed I purchased this rug because I have purchased several others from Ballard Designs. I found this rug to be very flimsy and it curls up on the edges. I found several other rugs after I purchased this one that were much better quality at a much lower price, but it was too expensive to return the rug. June 28, 2012
Very nice rug The rug is very sturdy, yet feels nice underfoot. Easy to vacuum. It does need a rug pad as the dog/kids would make it slide around. It did have to unroll for several days before I put it in front of my back door. The pattern on the 2'x3'7" Monterey is reduced down in scale/details so on the smaller size rug the pattern is not as pretty as on a larger size. June 22, 2012
good value for price These outdoor rugs really brightened up my back patio. They dry quickly after the rain. June 22, 2012
Monterey Rug is attractive We are very happy with our black Monterey Indoor/Outdoor rug. We placed it on our wooden deck, and love the sophistication it provides with our outdoor furniture. When necessary, it's very easy to sweep any leaves that accumulate, and dries quickly after it rains. Love it! June 10, 2012
Love it! This rug looks great, color is perfect...I am going to order another larger area rug in the same pattern. June 1, 2012
These rugs fit the bill! I wanted some rugs to cover the bamboo flooring in areas in the kitchen that get spills, water, etc. These indoor/outdoor ones fit what I needed. I would've preferred a darker blue, but this color of blue will do! I like them. I did purchase a rug pad for the larger one. May 27, 2012
The rug does the job intended and looks good. The rug is a little darker than expected. Nevertheless, it blends pretty well with my front porch and does the job of offering a soft welcome to guests as well as a surface to help clean the bottom of shoes. May 25, 2012
elegant and durable i purchased a Monterey rug and runner for an alcove off my kitchen that I use for a dining nook and game area. Because it is a tiled area and has an entrance and exit to the patio it gets heavy traffic and sometimes wet feet. I have an elegant Coventry corner seating area here and wanted a durable yet elegant looking rug. The Monterey serves this dual purpose beautifully May 25, 2012
Great Indoor/Outdoor Rug! We bought two Monterey runners to put in our kitchen hallway and by our kitchen sink and also an area rug for our deck, all over two years ago, and they still look brand new, even though they are all in high traffic areas. They are so easy to vaccuum and/or clean with a hose if necessary. We recently purchased a larger size rug for our deck. All our Monterey rugs have the black border and the color is nice and warm and goes with anything. The rug is also soft on your bare feet. I would definitely recommend this rug. May 23, 2012
Monterey Indoor/Outdoor Carpet I bought the carpet to use in a small kitchen with ceramic tile flooring. Very easy to clean up spills, etc. and still protect the floor and your feet. Very nice. Colors are vibrant and pattern is very pretty. May 18, 2012
Tremendous value for the $! Love, love, love my Monterey outdoor rugs! They are stylish, durable and look beautiful. Last year my husband and I ordered the large rectangle & round one. This year we added 2 runners & smaller rectangle rug to totally cover our large decking with 2 levels of different angles & sitting areas. You'd think it would look cluttered with all the rugs, but it looks great, plus we're protecting deck wood finish. Also, with our 2 large dogs, there is no longer mud being imbedded into deck wood; the runners & area rugs cover all high traffic & sitting areas. Back garage door entry way has a runner - its where I used to track garden dirt. Any dirt/debri easily comes off rugs when it rains; if heavy debri, I just use a blower to blow it off or spray off with hose. Rarely have to spray with hose though as dirt/debri rarely embeds in rugs. Rugs bought last year have worn great - still beautiful, especially considering they get direct sunlight, rain, wind, tree debri, garden dirt, muddy dog paws, etc. Thank you Ballard for such a wonderful, durable product to enjoy for years to come! Definitely recommend this product & would buy again. May 15, 2012
outdoor rug These rugs are great for my pool area. They don't fade and are easy to clean. Thanks! May 14, 2012
Color was not exactly gray. The rugs were shipped very quickly and were rolled up in vacumn sealed plastic. It took about 2 full days to get them to roll out competley, which was fine. I decided on the gray color because the reviews listed on here stated how beautiful it was. It is beautiful, but I feel like it is more of a blue. That is the reason for my 4 star instead of a 5 star. I have ordered from Ballard before and will order again. May 14, 2012
Quality Outdoor Rug I bought two rugs last year and purchased one more recently. A total of three rugs cover my large back patio and adorns my new outdoor fireplace and outdoor dining table. I am thinking of purchasing a fourth rug to cover even more of my patio. I highly recommend this product. May 12, 2012
Great outdoor rug! I ordered this rug in the black and it is very attractive. I've looked everywhere for an attractive, affordable outdoor rug. I ordered the largest size and it looks great on the lanai, under my wicker furniture. I liked it so much that I ordered the runner the following week. The delivery was very fast. I really love Ballard's products. May 11, 2012
I love the way the rug looks and functions in my kitchen! I needed something that covered the floor in front of my sink. This rug is perfect! I love both the way it looks and functions! May 11, 2012
great rug This rug looks great on my screened in porch. Very soft on the feet. I bought the gray which fits well with my decor May 9, 2012
Perfect fit for our home I bought this rug for a high traffic area in between our kitchen and living room and it works perfectly. It blends in nicely with our other floor rugs and is extremely durable. We have two kids and a dog and they have tried their best to beat it up but it still looks like the day we purchased it. May 8, 2012
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Product:RW020-Monterey Indoor/Outdoor Rug
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