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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Monterey Indoor/Outdoor Rug 4.5 5 193 193
This is a beautiful and sturdy rug. This a beautiful rug. I purchased the gray for under our kitchen table. Unfortunately, the gray color has more blue to it than is shown on-line. April 19, 2012
good value looked at rugs locally and could not find a selction as good, at a similar price point. very satisfied April 27, 2012
Nice looking This rug is nice looking, but not soft as in the description. April 30, 2012
Beautiful I am using this rug in our entry because it get a lot of sun. Looks really great. April 4, 2012
Excellent procuct I have used these "indoor-outdoor" rugs for more than five years and I love them. When dirty I hose them down and dry in the sun (in winter I clean them with a wet cloth and let them air dry). They wear exceptionally well. I use the 7x2.5 in hallways and foyer, I have a round rug in my kitchen eating area, a large 7x11 rug in the kitchen proper and I also have a large rug on my deck. I have used a variety of patterns and colors. I have received many complements, the bottom line is that they are versatile and WONDERFUL!! August 26, 2011
Great product for the price - durable and lovely I purchased the red Monterey Indoor/Outdoor Rug for a breakfast area. I was looking for an affordable, durable round rug that I would not be afraid for kids to drop food on or spill drinks. So far, I'm quite pleased with the quality. It appears to be durable and crumbs vacuum well off it. No spills to speak of yet. It is lovely and a great size for a round table with four chairs. Recommend this product. November 16, 2011
Great style The color and style of this rug is beautiful. I bought two for our two entrances. The only glitch is that the ends are still not laying completely flat. Overall, I love them and they add warmth to entrances. February 9, 2012
Looks Great Ordered the round style. The rug itself has a nice and simple appearance, and the cocoa color is pretty true to how it looks in the catalogue. We are using it indoors in a tiled kitchen area, so cant say how it would do on a patio etc. even though it says can be used outdoors. We have dogs going in and out from a deck, and wanted a rug that could handle the occasional paw prints, wet paws etc.. Would definately recommend this rug. Easy to care for too. September 4, 2011
Off-Red Was PERFECT for My Decor Looking at the photos I knew that what was described as "red" had an earthier tone to it. I took the risk, ordered both a small and a companion larger rug for my kitchen. They are perfectly matched for one "red" wall that sets off the balance of the kitchen, and they compliment the hardwood floors nicely. I have not had them long enough to have to clean them per se, but these rugs seem that they will do nicely for a long time. August 18, 2011
Great Indoor/Outdoor Rug I purchased this rug for my kitchen floor which seems to get dirty overnight! I have a very light colored floor and purchased the chocolate/brown rug. The rug is very easy to walk on, can be shaken out or hosed down, and works very well. I wish I could have gotten one a little wider and a little longer, but the next size up would have been too large for my galley kitchen. Would look fantastic outside also! Very pleased August 9, 2011
Like to variety of sizes I had just one rug in a different color for several years, it still looks great but when I saw the sale price and free shipping I ordered several in 2 new colors and sizes to go in the entrance areas and under the kitchen table at our new house. The sizes are perfect and the colors look great with my decor. I am pleased with my choices and know that I will not tire of looking at them for quite some time. August 9, 2011
Finally Ballard's Monterey rug fit our bill entirely. In the 7 years we've lived in this house, we've bought 6 different area rugs for our living room due to wear, etc.; this will likely be the last one needed. We have 3 children under age 4 plus a dog - this is easy to clean, doesn't seem to retain dog odor, and doesn't shed like wool. The stitching/weave has no flaws and the color (blue) is beautiful. The price was also great. July 21, 2011
Durable & stylish I bought 3 matching rugs for my recently remodeled basement and am thrilled with them. They unrolled and smoothed out completely and are comfortable to walk on barefoot. The design is attractive and even nicer than the catalog photo. November 24, 2011
Spot on Perfect Rug is in my entrance way where there is in & out traffic all day, which also includes a dog, in rain, sleet, snow, mud & sun. Never shows dirt, still looks brand new! I love it. November 27, 2011
great outdoor rugs I liked the rugs very much. I read the other reviews and I think the rugs are great they are outdoor rugs. I live ocean front and the rugs withstand water, sand, kids etc of course the aren't plush how could they be and be weather resistant? I bought them on sale my only regret is I didn't buy more. Now I will have to pay full price. August 26, 2011
Good coordinating colors Especially like the contrast of the colors in the center pattern & the borders. (Which was hard to see in the online images.) Try using different colors in adjoining areas to tie them together. So far easy to clean, but I'm using the rugs indoors for the summer. Depending on wear they will eventually move to a new sun room &/or screened porch. August 14, 2011
Feels wonderful even without shoes I was very concerned as to how this "outdoor" rug would feel "indoors". Have no fears, this rug makes the transition with flying colors. It looks lux. The chocolate color is great with my oatmeal colored carpet and my dark wood floors. I appreciate the cost savings when cleaning too. I would highly reccomend this product. August 22, 2011
Pretty & Sturdy I chose the black color. I bought one for the office, and it looked so nice that I bought two for the clay studio. I have a dog who sheds short white hairs, and those are barely visible on this carpet -- such a welcomed surprise. The hair and the white clay dust vacuum up in a snap. I'm very pleased! August 27, 2011
A stunning pattern The indoor/outdoor rug really looks spectacular on my balcony style deck. It sets off a pair of black cafe bistro chairs I also purchased from Ballard along with a table. I'm lovin' my purchases and the new look it has given to my deck! August 26, 2011
Elegant and durable Our rugs adorn our front porch and we've had many compliments about how nice they look since we've added them to the decor. But, best of all, they've survived a hurricane and look as beautiful as the day they arrived. September 3, 2011
Very satisfied I had used a printout from the website to match the color to furnishings in the Florida room I was purchasing the rug for. Was very pleased that the rug actually was that color when it arrived. Overall, very pleased! August 27, 2011
I love the detail of this rug! I was surprised by the intricate detail of the rug. It surpassed my expectations! I was very careful to select a rug that resists fading since we live in the South. So far, the rug is living up to it's reputation! August 27, 2011
Beautiful & Durable I love this rug. We have a stone paved patio and it keeps the feet of my furniture from being worn down. It's beautiful and I love that I can have something like it outside. September 17, 2011
Great rug We got a couple of these for the laundry/mud room to keep mud from being tracked in from the garage and the outdoors. They are high quality and look so much better than the usual door mats. The sale price was great, too. August 12, 2011
Nice! Perfect for my screened-in porch. I love the color and the simple design. It adds depth to the room and matches my blue hydrangeas perfectly. September 12, 2011
Perfect choice I purchased these 3 runners for indoors on my tile floors, because they could be easily cleaned and rinsed with a hose outdoors. We have 4 dogs, and 2 granddaughters, so there's ALWAYS going to be something spilled. July 27, 2011
Love the Monterey indoor/outdoor rug Perfect for the entryway - easily vacuumed or washed with a blast from the hose - looks nice, doesn't show dirt or wear. September 16, 2011
love these rugs! I love these rugs!!! Better than the catalog! They brighten up my rooms (got 2) even though they are black and cream!!! I do recommend them! August 27, 2011
Love it, Love it! This rug looks great in my new sunroom! The sale price was terrific--less than half of other comparable rugs I saw. Delivery was well within the expected timeframe. I highly recommend this rug! July 17, 2011
Love the rugs The rugs are great looking and look great on my hardwood floors. I was concerned that they would have edges that rolled but not at all. They laid flat from the very first minute. July 27, 2011
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