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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 210 reviewers.
Rated 5 out of 5 by Durable Perfect size fits the table and all the chairs even when the chairs are pulled out drys fast no staining on the deck also bought a smaller one for my back door fits perfect also drys fast very satisfied with my puchase on the two pieces thanks Ballard July 27, 2011
Rated 5 out of 5 by Perfect choice I purchased these 3 runners for indoors on my tile floors, because they could be easily cleaned and rinsed with a hose outdoors. We have 4 dogs, and 2 granddaughters, so there's ALWAYS going to be something spilled. July 27, 2011
Rated 5 out of 5 by Love the rugs The rugs are great looking and look great on my hardwood floors. I was concerned that they would have edges that rolled but not at all. They laid flat from the very first minute. July 27, 2011
Rated 5 out of 5 by Finally Ballard's Monterey rug fit our bill entirely. In the 7 years we've lived in this house, we've bought 6 different area rugs for our living room due to wear, etc.; this will likely be the last one needed. We have 3 children under age 4 plus a dog - this is easy to clean, doesn't seem to retain dog odor, and doesn't shed like wool. The stitching/weave has no flaws and the color (blue) is beautiful. The price was also great. July 21, 2011
Rated 5 out of 5 by The PERFECT Rug! I needed a small low-profile rug for my new office that would do well under my rolling chair. THIS IS IT! It looks great, it's sturdy and very stylish. I have received many compliments on it. July 18, 2011
Rated 5 out of 5 by Love it, Love it! This rug looks great in my new sunroom! The sale price was terrific--less than half of other comparable rugs I saw. Delivery was well within the expected timeframe. I highly recommend this rug! July 17, 2011
Rated 5 out of 5 by Long-lasting color These monterey outdoor rugs hold up to the elements great and long-lasting color. Easy to clean with the hose. July 14, 2011
Rated 5 out of 5 by Great value These rugs are true to their description and to the picture shown online. Very durable. Definitely need rug cushions as recommended on website. July 14, 2011
Rated 4 out of 5 by seems to be a great outdoor rug i love the brown(rug)/green (porch cushions) combo. I hope it lives up to my expectations for an outdoor rug July 13, 2011
Rated 5 out of 5 by Pleasantly surprised I ordered this rug because it suited the color scheme I needed. However, this is an indoor/outdoor rug and I needed it for my living room! Given the price, I had nothing to lose. But I was pleasantly surprised. It not only matches my color scheme perfectly, but it does not look out of place! It is a quality piece that compliments any room in the house. July 13, 2011
Rated 5 out of 5 by Entry Mats I thought they would be thicker and more like a rug than a mat, but they look great and clean easily. I have them in the hallway off the patio and in the mud room which get a great deal of muddy traffic. It was nice to add an easy-care mat that looks very stylish. July 12, 2011
Rated 5 out of 5 by Very nice rugs These rugs look so nice on my deck and patio. They have been in the rain and no mold. July 9, 2011
Rated 5 out of 5 by Great combination of quality and price The Monterey outdoor rug looks great on the back deck, and its round shape allows numerous arrangements of the teak furniture pieces. It really dresses up the conversation seating and is very easy to keep clean. I highly recommed it! July 7, 2011
Rated 5 out of 5 by Perfect rug for entryway This rug is great. I love the look, feel and it cleans very easily. It adds a nice touch to our home. July 7, 2011
Rated 5 out of 5 by You will not be disappointed with the Monterey Rugs. I have ordered this rug on two different occasions. The first one I got was so well made and attractive, I ordered two more. They are a great value, great looking and appear to be able to withstand the elements, since I'm using them outdoors. They actually look better in person than in the photo. July 5, 2011
Rated 5 out of 5 by Very nice looking outdoor rug This outdoor rug is even prettier than it looked in the catalog. The black & natural color offset each other very nicely. And the size is perfect for our deck area. Love it! July 4, 2011
Rated 5 out of 5 by Form and Function Love this rug because it looks great and it stands up to the kids. I have several both inside and outside. I don't have to worry about spills or dirt because they just hose off. Perfect for a busy house! July 3, 2011
Rated 5 out of 5 by Rug looks great The rug looks great and the size is perfect. The pattern hides dirt marks and it can be rinsed easily. This is my second one I have purchased over the years. June 28, 2011
Rated 5 out of 5 by great addition to my new porch I purchased 2 of the Monterey rugs for my porch and absolutely love them. They are functional and decorative. Great quality. June 26, 2011
Rated 5 out of 5 by Monterey Rugs, Just Beautiful!!! I'm so excited!! I just recieved my Monterey Rugs and they are gorgeous. The color is perfect, not too red but a little rusty. Superb quality! Just what I need. I bought the 8 ft round for my diningroom and a small one for by the front door. My diningroom is pretty square so the round will be just right. I can't wait to put it down.I highly recomend this rug. {I also like the fact that I can clean them off with soap and water.} I live in the country and have a dog so I needed something that would clean easily. Who knows I may just have to order one for the living room. Delivery was great, had them in 4 days. Thanks Ballards, you have gained a customer for life. June 24, 2011
Rated 5 out of 5 by Great Rug! Beautiful and very comfy under feet. Will buy more! June 22, 2011
Rated 3 out of 5 by The packaging is not good! Unfortunately, the rugs were rolled very tightly and shrink wrapped.. they are very difficult to get to lay flat... even after several weeks.. the rolls and ripples are not flattening!? June 22, 2011
Rated 5 out of 5 by it's so afodable and good looking at the same time. I was very pleased with the rug when it arrived. The color is a lovely Blue and it adds so much to my deck next to the furniture. It has been easy to sweep and hose off to clean. I love it!! June 17, 2011
Rated 5 out of 5 by This rug has great style and is so easy to care for! I purchased this rug for my screened porch and I am very pleased with the total look. It adds so much to the porch, and now I've got a completely pulled-together finished outdoor room. June 17, 2011
Rated 4 out of 5 by Fabulous pattern I purchased the runner and 3x5 size in chocolate - the rugs are beautiful! Love the color and the pattern. The only thing is the 3x5 rug had a defective seam so I am waiting for a replacement to be sent to me. I definitely would recommend them. June 16, 2011
Rated 5 out of 5 by Perfect rugs This rug is excellent. It is the 7th one I ordered. Perfect for a house with pets. You can wash them outside with laundry detergent and weak bleach. They dry super fast. The Monterey in particular is a great pattern and truly adds to my decor. I own the black and the chocolate. My son has the same ones for his city apartment. Not any cons noted and a real steal when on sale! June 15, 2011
Rated 5 out of 5 by Perfect for needs great price Very satisfied with this purchase. They fit the areas to a t, and they are comfortable to walk on. I purchased them for our kitchen and dining room, and they look great! June 11, 2011
Rated 5 out of 5 by Love this rug!! The quality is top-notch and I love the colors and pattern. June 11, 2011
Rated 4 out of 5 by Monterey Rug Great rug, almost a 5 star. There was a slight change in color intensity on about 25% of the rug. Noticable but not enough to return it. June 10, 2011
Rated 4 out of 5 by good quality This rug is inexpensive and of good quality. The problem was I ordered a brown a sage green arrived. To avoid the hassle of returning I kept it. It looks ok, but brown would have been a better match with the decor. June 10, 2011
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Product:RW020-Monterey Indoor/Outdoor Rug

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