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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 210 reviewers.
Rated 2 out of 5 by Good, not great. I purchased these rugs for my kitchen floor. I placed one by my back door and one by my kitchen sink. The quality is less than I expected from Ballard Designs. The binding on the edges is already fraying after one month and the texture is not as soft as described. Very rough on bare feet. Even with a rug pad underneath, I had to use rug tape to keep them in place. They were on sale, so for the cost, not worth sending back. Probably a better fit for an outdoor space. January 19, 2015
Rated 5 out of 5 by great for a kitchen I use this carpet in my kitchen where it gets a lot of wear. When it gets dirty I just put it in the washer on cold and let it air dry. Looks great and very durable. December 18, 2014
Rated 5 out of 5 by nice Very durable and easy to clean. Fits in the space I needed. November 21, 2014
Rated 5 out of 5 by Rug is sturdy and attractive at the same time. This rug is advertised as indoor/outdoor, and it looks just as good inside as out. It is made of good quality, durable material that is easy to clean. The tasteful design enhances the look of the room. Very pleased! September 17, 2014
Rated 5 out of 5 by Monterey indoor/outdoor rug. Very nice rug. Color is nice and seems durable and well made. August 15, 2014
Rated 5 out of 5 by A tough, yet attractive, rug. It holds up to the worst we can dish out & that's exactly what I needed! The Monterey indoor/outdoor rug is tough enough to withstand rough wear from our indoor kitties (they are our babies, after all), but it is also attractive enough for our kitchen when guests come for dinner. August 11, 2014
Rated 5 out of 5 by Love the color and design I have now purchased three of these rugs all in the same color (brown) and they are just perfect! Give my patio and front door area such a richness. Hope the quality lasts because I love the way they look. July 30, 2014
Rated 5 out of 5 by Beautiful rug. I purchased this rug in black to use on my front door step. It looks great and the quality is excellent. I highly recommend it. July 2, 2014
Rated 5 out of 5 by Very Red I ordered 3 smaller sizes of these rugs in red. The longer runner had a bit of curl the 1st day or 2, then went flat. I'm using them on side porch that gets a lot of morning sun & they look good. I would've preferred more of a terra cotta color. They hose off well. the sprinkler sprays them frequently, and so far still look fine after 3 weeks or so. I'm not using a rug pad, still lay flat. June 21, 2014
Rated 1 out of 5 by UNHAPPY CUSTOMER IT is so thin that it blows all over and off of our porch. Wish we had our money back. Last year we had a great rug and also at our Az. house. Ruth Stice June 4, 2014
Rated 5 out of 5 by Love it! Just received my monterey rug and am very pleased with my purchase. I purchased it in the gray (debated on the black). It is a very pretty gray with a blueish undertone. Looks great! May have to buy the monterey runner as well! June 3, 2014
Rated 5 out of 5 by A touch of sophistication for the patio ... This rug in the cocoa/beige tones was perfect for under my outside dining table/chairs. A nice subtle touch to enhance the area. It was very true to color and easy to care for. May 26, 2014
Rated 5 out of 5 by Indoor/outdoor carpets easy to care for These indoor/outdoor carpets are as close to maintenance-free as any I've ever seen. The colors stay vibrant, and simply spraying them with a garden hose is enough to clean them. They're also very reasonably priced and in sizes for just about every use. May 24, 2014
Rated 5 out of 5 by Loving it I would recommend this rug for any area. I am using in indoors @ my front door. It looks great and so far is holding up good to the foot traffic. May 9, 2014
Rated 5 out of 5 by Perfection I couldn't be more pleased..the color was just right and it looks beautiful on my front porch this spring. April 19, 2014
Rated 5 out of 5 by Good product, reasonably priced. Excellent indoor/outdoor rug. Good color. Can wipe up or off spills easily. April 2, 2014
Rated 5 out of 5 by good rugs I love my rugs. They are not heavy and I can vacuum over them with no problem. March 21, 2014
Rated 5 out of 5 by Great looking rug This is a great looking rug. I purchased it for my kitchen but I may use it as a bath mat instead. These rugs are easy to clean and durable. March 6, 2014
Rated 5 out of 5 by Excellent product Easy to clean, looks great, just what I thought it would be. I ordered more after my first order. February 23, 2014
Rated 5 out of 5 by Great rug with great price I bought this rug for my entryway, but found that it exactly matches my outdoor furniture. I had looked for indoor/outdoor rugs and some of the big box stores, but thought them too expensive. I am more than pleased with this one. December 8, 2013
Rated 4 out of 5 by Smart looking rug Bought two runners for large kitchen. Looks great, a real asset to our decor. December 7, 2013
Rated 4 out of 5 by Smart attractive and practical We added this rug to our entryway to protect the wood floor and provide a little color. It's a nice addition. Had to leave books on the ends for a day or two to prevent them from curling up and it seems to have done the trick. Requires a non-slip pad underneath. Door easily clears the rug when opening. December 6, 2013
Rated 5 out of 5 by Great rug for the price We have two of these rugs in a smaller size and now purchased the largest size for our patio. Ours are the chocolate color and they stand up very well under constant use. We have had the one for several years and it doesn't show any wear yet. Still looks like new. November 29, 2013
Rated 5 out of 5 by great outdoor carpet the color is perfect compliment to our Tuscan theme lanai. very warm and cozy. November 27, 2013
Rated 5 out of 5 by Good looking, good rugs I have these rugs (black) in my NH kitchen. I have them in my NH screened porch (green), and I just ordered them for my lanai in Florida (blue). That's how much I like them! October 16, 2013
Rated 5 out of 5 by Great for a kitchen I got this for our kitchen. Doesn't show much dirt, like the pattern, and easy to take care of! October 10, 2013
Rated 2 out of 5 by wrinkled My friend has 3 of these rugs and they all look great. I ordered a small runner and it arrived tightly wound in a cylindrical shape. Even though the rug has been lying flat for weeks it is still wrinkled and bumpy. Not what I expected. October 7, 2013
Rated 1 out of 5 by Color not at as pictured; sending back I ordered this rug in the Mineral color, which is pictured as a light blue with white (perfect for my blue-and-white color scheme) as it is almost impossible to find a "white" trim that is not actually "tan." Sadly, the rug looks nothing as pictured. The blue is more of an iron color, and the white is not white at all, but beige/tan/ecru/whatever. I know the price is an incerdible bargain for most people, but this is my first home ownership and I can't afford this kind of mistake. Sending it back, poorer but wiser. My first experience with Ballard, and probably my last. August 24, 2013
Rated 5 out of 5 by Good quality, looks great!! The mineral color is very pretty, looks better in person. It looks much nicer than an outdoor rug. They seem durable and have stood up well to getting wet. August 15, 2013
Rated 5 out of 5 by Perfect for outdoor decor Delivery was quick and easy! I love the rug, thin enough so dries quickly, and cleans easily. Adds color and design to make your outside feel like your family room. August 14, 2013
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Product:RW020-Monterey Indoor/Outdoor Rug

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