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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.9 out of 5 by 45 reviewers.
Rated 5 out of 5 by Very good purchase Adds a personal touch to our patio. It's very well made and so glad I ordered it. July 31, 2011
Rated 5 out of 5 by Exactly what I wanted. Exactly what I wanted. I hung this over our new oversized television and it helped balance everything out. Even received earlier than expected. Thank you. July 28, 2011
Rated 5 out of 5 by Beautiful piece for a wall accent. I purchased this and could not be more pleased, it is beautiful! I am using it inside rather than outside but it is certainly appropriate for both. Excellent quality. I have received numerous compliments on this piece. July 20, 2011
Rated 4 out of 5 by I loved this piece in the catalog for years! I saw this plaque a few years ago and said, " when I purchased a home this was going to be in it somewhere". The quality of the plaque is of true Ballard style. My husband hung it outside on our back porch over our french doors. I have received many compliments on it and have been recommending everyone shop Ballard. Thank you for your wonderful products! L.K. July 8, 2011
Rated 5 out of 5 by Charming Rustic & Sophisticated Received this most amazing decorative plaque - just the perfect accent for my chic new French kitchen. I love every item that I have ever purchased from Ballard, and each one is distinctive and adds another layer of quality to my new home. June 16, 2011
Rated 5 out of 5 by This product is the perfect finishing touch! I actually ordered three (3) of these products; one for myself and one each for my two daughters-in-law. I wanted it for the entry hall inside my home. It is of excellent quality and it looks perfect above the large mirror in the entry hall adding that perfect finish to making the room look complete! I love it and would highly recommend this product. May 5, 2011
Rated 5 out of 5 by ELEGANT I purchased this plaque last summer....I absolutely love is so elegant....villa look....just perfect...would highly recommend. It is about our sliding door to the back yard... April 27, 2011
Rated 5 out of 5 by This pieace has an excellent curb-appeal for any house I got this beautiful plaque for our backyard over the french doors. I can't tell you enough how many compliments we've received since our backyard is looking at a green belt where so many people jog,run,walk their dogs,ride their golf carts and etc. My in laws visited short after and they just loved it,it was before xmas,and I instantly knew what to get for them. They received their plaque earlier than it was expected.That was another great thing to experience during the holidays.I highly recommend this piece whoever wants to have a striking curb-appeal for their home. March 16, 2011
Rated 5 out of 5 by Wonderful for Outdoors! Extremely well-made and high-end design monogrammed plaque! Would be appropriate almost anywhere. True Ballard workmanship. Always a pleasure. Thanks! March 16, 2011
Rated 5 out of 5 by Love it! The quality, color and overall design of this plaque is exactly what I had hoped it would be. I have placed it above my bed, and it looks beautiful. I've gotten many compliments. Ordering on line was easy. The package arrived in a very reasonable amount of time, and was very carefully wrapped. Overall wonderful experience. March 16, 2011
Rated 5 out of 5 by I loved the look it gave my entry. I love the fact that this sets my entry door apart from my neighbors. It attached easily above the frame of my door and looks very unique. March 16, 2011
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Product:WP479-Monogrammed Overdoor Plaque

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