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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Accessories &amp Pillows
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Monogrammed Jute Carry-All 4 5 87 87
Okay Overall The jute carry-all is a nice bag, good weight, nice-looking. I wasn't as happy with the monogram color as I thought i would be based on the limited images on the website. The site needs the capability to show your bag and monogram color combination so you can try different colors and be sure about your selection. January 20, 2012
Color Slightly Off I purchased these bags for my daughter, daughter-in-law and myself as a gift. The bag is well made and is of great quality. The monogram looks great as well. My only complaint is that one of the bags I ordered was in the "lime green" color. I was disappointed that the green is more of a muted olive type green rather than lime green. I would not of ordered this color had I known it was not "LIME" green, as shown in the picture! The other two bags I ordered are aqua and red. These colors are spot on and very pretty! I would definitely order these bags again, as well as recommend them to anyone. Just beware that the lime green is NOT a true lime green! December 20, 2012
Cute, but not worth it. I purchased this bag in black with a white monogram. When the bag arrived in the mail I was pleased with the monogram, but slightly disappointed in the quality of the bag. I decided to look past it and embrace that it came at a great price point. Unfortunately, the metal clasp broke on my third use leaving me with only one working strap. I contacted Customer Service and they responded immediately with several options to rectify the situation. I was very pleased with my experience with the CS department and the generous offers they presented to me. If you're looking for a monogrammed Jute bag, I would recommend the other styles as this one has faulty hardware. September 3, 2013
Perfect Tote! I love my new jute carry-all. The leather handles are sturdy and the inside of the tote is lined. Because it is lined, I use my tote for the pool and beach. It has a small pocket inside that is perfect for a cell phone and keys. I also use the tote for library days with my kids. The monogram is substantial and adds to the understated elegance of the bag. I love this bag so much that I plan to give it as a gift. You will not be disappointed! April 12, 2012
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Product:AM398-Monogrammed Jute Carry-All