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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Monogrammed Jute Carry-All 4 5 87 87
Great Sister gifts! I ordered these monogrammed bags for my sisters for Mother's Day. We'll be thinking of each other when we use them. Love them! May 31, 2012
Great bags...beautiful monogramming Quick monogram time and shipping and very high quality! Bought these bags as bridesmaids gifts for my girls and they all loved them! May 7, 2012
Rockin Awesome Tote!! I have purchased these fabulous totes as gifts for friends and family,and the recipients all loved them!! A fabulous size,very stylish,and lined,so you can just wipe them clean!! I own 2 of them myself,and love mine too! I would highly recommend them to anyone!! I can't wait to use mine on a trip in a few weeks!! BD,You Rock!!! I will be a buyer for life!! December 5, 2011
Terrific Tote I gave this personalized gift to 2 of my girlfriends to use as beach bags. The inside is lined with a secure plastinc lining to make it easier to clean the sand and debris. The leather handles and burlap material give added support. I love this bag so much, I am going to get one too! January 11, 2012
I was not pleased The bag folds over, the handle keeps twisting, and it has an odor. I was very disappointed. February 23, 2012
Great tote bag! Sturdy design and material, great size, folds flat when not in use, lovely colors! I love this tote bag! January 8, 2012
Even BETTER than expected !! I bought the large Jute carry-all and I absolutely LOVE it !! It arrived quickly,(I hoped it would be here in time for a trip), and it was the perfect piece for a carry-on, pool and beach bag, shopping bag...the uses are endless !! It is a great looking and high quality accent !! August 4, 2011
Great diaper bag! This is the perfect diaper bag! I bought two matching ones for my kids & have been using them for about a month & just love it! November 11, 2011
OKAY i love the bag-i have had about 3 before but the monogramming leaves something to be desired if you are the least bit particular-the J does not remotely resemble a J in the style I have..be careful August 20, 2011
Excellent Summer Bag! This is a great, lightweight bag for the summer. I bought this in black with my name on it and I get so many compliments! I highlt recommend this bag for the beach! i even wear this to work. Great find! July 28, 2011
Monogrammed jute carry-all The monogrammed jute carry-all is very impressive looking, I get many compliments on it at work. The mental grommets make the handles very strong. The plastic type lining is a good idea because I take food to work in my carry-all. My daughter uses hers as a book bag at college. She loves it. March 16, 2011
great looking & perfect size love the jute carry all. used it for a swim bag for family with 3 kids. used it for a tote during a family vacation & worked well as it is durable & looks great. like that it sits up without falling over. July 18, 2011
perfect for summer This tote is perfect for summer. I used it during recent travel and took it everywhere with me. Never used a purse and got multiple compliments and inquiries on where I purchased! August 1, 2011
broken i purchased a bag about 2 weeks ago and the strap has already broken September 30, 2011
I gave it as a gift Bought it for my sister who lives on the beach, she loved it, thought it was much more expensive than it was.... However, I think your website should explain in detail how to list the initials when monogramming, it's a little confusing. March 16, 2011
Jute Bag Review This bag is roomy, attractive, and has nice sturdy handles. I take it with me everyday. Sometimes it holds gym clothes; sometimes books and papers and my lunch bag. Great purchase !! March 16, 2011
Cute gift The only thing I would say is wrong with this the "Lime" bag is not lime at all-it's more of a dark, earth-tone green. But cute gift!! April 30, 2011
Christmas presents I ordered these bags in my friends favorite colors and then had "ZUMBA" embroidered on then since we all go to exercise class together. They loved the bags! March 16, 2011
Great bag! I bought a bunch of these for gifts because I 've had my own for years. The bag is so versatile! Great customer service as well. Thanks, Ballard. March 17, 2011
Love this bag I use one as a baby bag for my grand-daughter and the other for carrying all my books to bible class. LOVE THEM March 10, 2011
Great Company Great quality for a great price - Makes a fabulous gift! May 19, 2011
Fabulous bag! This jute carry-all tote is so practical-it can hold everything! The monogram is exactly what I wanted! March 16, 2011
Good looking tote; good quality. The item came as advertised. Good, sturdy, pretty tote bag. March 16, 2011
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Product:AM398-Monogrammed Jute Carry-All