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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Monogrammed Jute Carry-All 4 5 87 87
Poor quality and condition I bought this bag as a Christmas gift. When it arrived, I was very disappointed and unable give it to the recipient in the condition it arrived. The leather straps were extremely poor quality stiff leather, were creased from being folded and one was curling in on itself, and the bag had a horrible wrinkle across the front. I had to use leather conditioner, steam and an iron (plus stack heavy books on top of them) to get the straps in a somewhat flat condition, and had to steam and iron the bag as well. I shouldn't have to spend hours fixing a brand new item. December 9, 2012
Great bag! I really like this bag. It is nice and big and zips closed. I bought one for myself to use as a diaper bag and one for my mom who is a teacher and we both love them. I will agree with other reviewers that the handles are not the best quality leather but they are removable if you want to switch them out. I got both bags when they were on sale so I really think they are a great buy! January 10, 2013
Product seems to be as advertised. The bags are beautiful and seem to be well made. I'm not too sure how I will like the stiffness of the fabric yet, but it looks like it should wear well. The product seems to be a good value for the money. January 19, 2013
Pleased with the size, handles, and thread color I selected Wish the Jute would/could have been a better quality, you can see thru the fabric. January 26, 2013
makes a great gift purchased the monogramed bag as a gift.they lived it!!! will be purchasing a bag as a gift for my niece who just got accepted to a university. January 17, 2013
Excellent size for today's business woman! Very happy with the item I ordered, excellent size for today's busy business woman - can hold all the necessary bits and pieces. January 15, 2013
Bag is good, color NOT as advertised The jute carry all just came and the monogram is nice and the bag seems to be good quality BUT We ordered Lime Green and this bag is definitely NOT Lime Green....Forrest Green maybe...or Pine Green...but nowhere close to Lime Green Hope the person it is a present for likes it anyway. Disappointed December 19, 2012
nice size and color I ordered eight, and only one had to be returned due to the monogram preventing the zipper from closing. January 15, 2013
This product is roomy, stylish, practical and a great size! This product is roomy, stylish, practical and a great size! It looks fabulous and was a favorite gift! December 29, 2012
Neutral Looks good...haven't used it yet.................. December 11, 2012
great except for handles The bag is great, but the first time I used it the metal part of the handle broke making the bag unusable. Granted I didn't pay much for it, but I would have liked to get more than one use out of it. I had 2 southern living mags in it and an ipod, not an overload by any standards. I would suggest getting the bag without the metal swivels. October 12, 2012
Looks great, BUT This item is nice, looks great. BUT the handles could be better. The leather is super thin and much lighter than the photo shows. But great for the price. I am actually buying for many for xmas, but worry about what they will think about the handles. October 24, 2012
Wonderful! Love it! It is a little larger than I thought, but I still think it is a great purchase. November 11, 2012
Super stylish tote was a hit! Monogrammed carry-all was the perfect Birthday present. Full of room, timeless styling, and jute fabric can be carried year-round. Getting compliments already! October 24, 2012
great carry-all love the features This is tote is great. Gave it to my daughter-in-law for her birhday. She is a pre school teacher and loves all the features of this tote for carry her supplies. I bought the green carry-all and had it momogramed in dark brown. It turned out smashing!! She was so pleased and so was I. Will order more in the future. Would highly recommend this tote. Also, a great price and quality. August 24, 2012
So disappointed!!! Yesterday was my first outting with my new bag. I was fly ing to NYC to visit my daughter. Within 5 minutes of exiting the car, the strap came undone and the bag fell to the floor. I was able to reinsert the metal clasp and was on my way. Within 15 minutes the strap again came undone. This time the metal fixture broke into pieces. I do plan on returning this bag upon returning home. My hope is that Ballard will repair or replace it. July 27, 2012
Great Gift I have given these bags to three family members as gifts over the last two years, and they all love them. I am ordering one for myself this year for Christmas. October 5, 2012
Misleading description The bag I received does not have any interior lining, as was promised in the description. Additionally, it does not have any structure to it at all which makes it much less useful than anticipated, and makes the zipper feel flimsy. The handles are pretty short, so I am not sure it will be able to be used as a shoulder bag - more as a hand-carry bag. There are nice feet on the bottom of the bag. All in all, I will definitely be looking elsewhere for my next tote bag. June 22, 2012
Great tote but monogram was not good The Jute Carry-All is a nice bag with attractive handles. We purchased several for graduation gifts and the colors were off on two. They agreed to re-do one so sent a new tote but the monogram was WAY off center. It was embarrassing to give. I'm not sure what happened with the quality control checks. July 30, 2012
Great sturdy bag I was expecting a soft mushy bag. I am so pleased at the sturdy construction, the inner zipper close, and the plastic lining (wet bathing suits?). The leather handles look a little cheap although I'm hoping with wear they will weather and look better. Overall just a roomy, nicely designed summer bag. My initials brown on the light brown look great. July 2, 2012
Perfect Wedding Shower Gift What Bride doesn't love to see her new monogram! Perfect gift for a bridal shower. Just gave my daughter one at her shower. Will be a great beach bag for her honeymoon. This is my "go to" gift. August 8, 2012
Well made bag for money The Product arrived exactly as pictured. Very pleased and would order this again. August 29, 2012
I will give this gift again and again. I have given the monogramed jute carry-all as a gift before and was confident that it would be well received. This item is really well-made, with a plastic lining for beach use and a zippered pocket. The quality and the free monogram, makes a huge impression. There is a great selection of color and monogram styles, something to suit everyone and make them feel it was custom made just for them. I love it! May 17, 2012
Love my jute carry-all I really like my carry-all. In fact, I like it so well, I ordred two as gifts for my sister and sister-in-law. I love to use it when I travel and even to carry around town. It is roomy and holds all my neccessities. July 19, 2012
Quality and Beauty I have purchased 3 of these as gifts and they have been a HUGE hit. They are made so well and the embroidery is beautifully done. They look much, much more expensive than they are. I'm positive that I will be buying more as presents....and maybe even one for myself! June 29, 2012
Great gift I purchased this tote as a Mother's Day gift and I was very pleased with it - so was my mom! The bag is a great size but still lightweight. The monogramming looks great, it turned out perfectly. The lime green is definitely more of an olive green, not very bright and not quite what I was expecting, but still nice. June 8, 2012
Monogrammed Jute Carry-All I purchased this tote and it has exceeded my expectations. Very lightweight, but still a very sturdy bag. The monogramming is beautiful, and I cannot count how many compliments I've received. I purchased the sand color, and plan to order the pale blue in the near future. I love this tote!!! June 15, 2012
Love this bag I recently went to the pool and was able to put fit my boys towels, clean clothes and even a snack for them when the were done. This bag is perfect!! July 19, 2012
Great tote The tote arrived very quickly and was even larger than I anticipated. The size is great, especially for a mom. I get lots of compliments on it, especially the color. I had to get it monogrammed locally, as I wanted more than initials. It has been great! May 12, 2012
Monogrammed Jute Carry-All I ordered the Monogrammed Jute Carry-All for my brother and sister in laws Vow Renewal Ceremony, since they were leaving on an 8 day cruise the next day. I stuffed it with cruise goodies (beach towels, sunscreen, snacks...etc), and they loved it! I would definately reccomend this product. Ballard Designs product are great quality. March 15, 2012
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Product:AM398-Monogrammed Jute Carry-All