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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.1 out of 5 by 97 reviewers.
Rated 1 out of 5 by Poor quality and condition I bought this bag as a Christmas gift. When it arrived, I was very disappointed and unable give it to the recipient in the condition it arrived. The leather straps were extremely poor quality stiff leather, were creased from being folded and one was curling in on itself, and the bag had a horrible wrinkle across the front. I had to use leather conditioner, steam and an iron (plus stack heavy books on top of them) to get the straps in a somewhat flat condition, and had to steam and iron the bag as well. I shouldn't have to spend hours fixing a brand new item. December 9, 2012
Rated 5 out of 5 by Wonderful! Love it! It is a little larger than I thought, but I still think it is a great purchase. November 11, 2012
Rated 5 out of 5 by Super stylish tote was a hit! Monogrammed carry-all was the perfect Birthday present. Full of room, timeless styling, and jute fabric can be carried year-round. Getting compliments already! October 24, 2012
Rated 4 out of 5 Looks great, BUT This item is nice, looks great. BUT the handles could be better. The leather is super thin and much lighter than the photo shows. But great for the price. I am actually buying for many for xmas, but worry about what they will think about the handles. October 24, 2012
Rated 3 out of 5 by great except for handles The bag is great, but the first time I used it the metal part of the handle broke making the bag unusable. Granted I didn't pay much for it, but I would have liked to get more than one use out of it. I had 2 southern living mags in it and an ipod, not an overload by any standards. I would suggest getting the bag without the metal swivels. October 12, 2012
Rated 5 out of 5 by Great Gift I have given these bags to three family members as gifts over the last two years, and they all love them. I am ordering one for myself this year for Christmas. October 5, 2012
Rated 5 out of 5 by Well made bag for money The Product arrived exactly as pictured. Very pleased and would order this again. August 29, 2012
Rated 5 out of 5 by great carry-all love the features This is tote is great. Gave it to my daughter-in-law for her birhday. She is a pre school teacher and loves all the features of this tote for carry her supplies. I bought the green carry-all and had it momogramed in dark brown. It turned out smashing!! She was so pleased and so was I. Will order more in the future. Would highly recommend this tote. Also, a great price and quality. August 24, 2012
Rated 5 out of 5 by Perfect Wedding Shower Gift What Bride doesn't love to see her new monogram! Perfect gift for a bridal shower. Just gave my daughter one at her shower. Will be a great beach bag for her honeymoon. This is my "go to" gift. August 8, 2012
Rated 3 out of 5 by Great tote but monogram was not good The Jute Carry-All is a nice bag with attractive handles. We purchased several for graduation gifts and the colors were off on two. They agreed to re-do one so sent a new tote but the monogram was WAY off center. It was embarrassing to give. I'm not sure what happened with the quality control checks. July 30, 2012
Rated 1 out of 5 by So disappointed!!! Yesterday was my first outting with my new bag. I was fly ing to NYC to visit my daughter. Within 5 minutes of exiting the car, the strap came undone and the bag fell to the floor. I was able to reinsert the metal clasp and was on my way. Within 15 minutes the strap again came undone. This time the metal fixture broke into pieces. I do plan on returning this bag upon returning home. My hope is that Ballard will repair or replace it. July 27, 2012
Rated 5 out of 5 by Love my jute carry-all I really like my carry-all. In fact, I like it so well, I ordred two as gifts for my sister and sister-in-law. I love to use it when I travel and even to carry around town. It is roomy and holds all my neccessities. July 19, 2012
Rated 5 out of 5 by Love this bag I recently went to the pool and was able to put fit my boys towels, clean clothes and even a snack for them when the were done. This bag is perfect!! July 19, 2012
Rated 4 out of 5 by Great sturdy bag I was expecting a soft mushy bag. I am so pleased at the sturdy construction, the inner zipper close, and the plastic lining (wet bathing suits?). The leather handles look a little cheap although I'm hoping with wear they will weather and look better. Overall just a roomy, nicely designed summer bag. My initials brown on the light brown look great. July 2, 2012
Rated 5 out of 5 by Quality and Beauty I have purchased 3 of these as gifts and they have been a HUGE hit. They are made so well and the embroidery is beautifully done. They look much, much more expensive than they are. I'm positive that I will be buying more as presents....and maybe even one for myself! June 29, 2012
Rated 2 out of 5 by Misleading description The bag I received does not have any interior lining, as was promised in the description. Additionally, it does not have any structure to it at all which makes it much less useful than anticipated, and makes the zipper feel flimsy. The handles are pretty short, so I am not sure it will be able to be used as a shoulder bag - more as a hand-carry bag. There are nice feet on the bottom of the bag. All in all, I will definitely be looking elsewhere for my next tote bag. June 22, 2012
Rated 5 out of 5 by Monogrammed Jute Carry-All I purchased this tote and it has exceeded my expectations. Very lightweight, but still a very sturdy bag. The monogramming is beautiful, and I cannot count how many compliments I've received. I purchased the sand color, and plan to order the pale blue in the near future. I love this tote!!! June 15, 2012
Rated 5 out of 5 by Great gift I purchased this tote as a Mother's Day gift and I was very pleased with it - so was my mom! The bag is a great size but still lightweight. The monogramming looks great, it turned out perfectly. The lime green is definitely more of an olive green, not very bright and not quite what I was expecting, but still nice. June 8, 2012
Rated 5 out of 5 by Great Sister gifts! I ordered these monogrammed bags for my sisters for Mother's Day. We'll be thinking of each other when we use them. Love them! May 31, 2012
Rated 5 out of 5 by I will give this gift again and again. I have given the monogramed jute carry-all as a gift before and was confident that it would be well received. This item is really well-made, with a plastic lining for beach use and a zippered pocket. The quality and the free monogram, makes a huge impression. There is a great selection of color and monogram styles, something to suit everyone and make them feel it was custom made just for them. I love it! May 17, 2012
Rated 5 out of 5 by great bag, lots of room, sturdy construction great bag...lots of room, sturdy construction, nice color May 13, 2012
Rated 4 out of 5 by Great tote The tote arrived very quickly and was even larger than I anticipated. The size is great, especially for a mom. I get lots of compliments on it, especially the color. I had to get it monogrammed locally, as I wanted more than initials. It has been great! May 12, 2012
Rated 5 out of 5 by Great bags...beautiful monogramming Quick monogram time and shipping and very high quality! Bought these bags as bridesmaids gifts for my girls and they all loved them! May 7, 2012
Rated 4 out of 5 by Nice tote for everyday use or beach bag. I ordered this tote as a gift for my sister's anniversary and had both she and her husbands initials monogrammed in the scroll print which looked very nice. I ordered the chocolate threading on the sand colored tote and it turned out very classy. They loved it. The tote is made of a burlap type material and is thin in workmanship. The leather handles and silver grommet hardware are a nice touch. The only negative is that I was a bit disappointed in the inside lining of this tote. It has a very thin film like plastic coating as the lining to the sidewalls of the tote. This tote would be much nicer in quality with either a heavier type plastic fabric lining or a colorful/fun print fabric lining. April 23, 2012
Rated 5 out of 5 by Perfect Tote! I love my new jute carry-all. The leather handles are sturdy and the inside of the tote is lined. Because it is lined, I use my tote for the pool and beach. It has a small pocket inside that is perfect for a cell phone and keys. I also use the tote for library days with my kids. The monogram is substantial and adds to the understated elegance of the bag. I love this bag so much that I plan to give it as a gift. You will not be disappointed! April 12, 2012
Rated 5 out of 5 by Monogrammed Jute Carry-All I ordered the Monogrammed Jute Carry-All for my brother and sister in laws Vow Renewal Ceremony, since they were leaving on an 8 day cruise the next day. I stuffed it with cruise goodies (beach towels, sunscreen, snacks...etc), and they loved it! I would definately reccomend this product. Ballard Designs product are great quality. March 15, 2012
Rated 5 out of 5 by Great style and construction I love this bag. A friend gave me one a few years ago that I use all the time, and now I've purchased a couple for other friends. I love the shape and style, and it has held up very well over the years. March 8, 2012
Rated 2 out of 5 by I was not pleased The bag folds over, the handle keeps twisting, and it has an odor. I was very disappointed. February 23, 2012
Rated 4 out of 5 by Okay Overall The jute carry-all is a nice bag, good weight, nice-looking. I wasn't as happy with the monogram color as I thought i would be based on the limited images on the website. The site needs the capability to show your bag and monogram color combination so you can try different colors and be sure about your selection. January 20, 2012
Rated 5 out of 5 by Terrific Tote I gave this personalized gift to 2 of my girlfriends to use as beach bags. The inside is lined with a secure plastinc lining to make it easier to clean the sand and debris. The leather handles and burlap material give added support. I love this bag so much, I am going to get one too! January 11, 2012
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Product:AM398-Monogrammed Jute Carry-All

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