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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Monogrammed Jute Carry-All 4 5 87 87
This is exactly what I was hoping for!! I ordered three Carry-Alls in different colors & different colored monograms! Gave two for gifts to my daughters; & they were a huge hit!! The girls were so excited about how beautiful and functional they are! I kept one for myself & have gotten so many compliments; people wanting to know where I purchased the beautiful Jute Tote!! Will be great to pack for the beach as well as a functional beach bag!! Perfection!!! Thanks Ballard's!! April 7, 2014
Bag is nice I ordered the Aqua bag and it is not aqua. It is mint green. July 9, 2014
This product is not worth buying. I bought this bag for my friend for Christmas and it's already falling apart! I spent good money on this bag and personalization for it to rip on the bottom AND the straps. I am very dissatisfied with this product. I will never buy another bag from Ballard's again. My friend gave it back to me so I can call the looks horrible - something I didn't expect from Ballard Designs. Do not waste your money on this bag... March 16, 2011
The price for this purse was amazing - AND, free embroidering. I ordered two of these "small purses" at $20.00 each which i thought was an amazing price. The purses were lines and zip across the top for security. The embroidering was beautiful. The only thing, and this is probably my fault, was i didn't get past the "small, medium and large (tote), and just ordered the "small" purse. "Small" in itself doesn't make clear the actual size and i'm sure there much have been measurements and I overlooked them. The small purse is ginormous - in my opinion. That's my only concern, and like i said, i'm sure it's my fault. These purses are incredible in workmanship, quality and looks. December 2, 2011
Looks great I bought these and had them monogramed for my bridesmaids. When they came in a I was so pleasantly surprised. They turned out AMAZING, and big too, I was scared the picture would make them look bigger than they actually were. I'm so glad I got these March 23, 2014
Cheaply made...but looks cute (minus off center monogram) I was slightly disappointed when my bag arrived. It looks great on the outside, but is made very cheap. The inside reminds me of the recycled grocery bags. I would be embarrassed to give this to someone as a gift. It's fine for me, because, as stated, it looks super cute. My monogramming was OFF center, which I was not happy about. Ballard is sending me a new bag. I wouldn't buy another one of these. May 27, 2011
Great bag - not great handles This is a great jute tote bag - and could be used for so many things but the straps/handles are really not great. Made out of pale, stiff leather - they just don't seem to go with the bag. Maybe they'll loosen up over time but as a gift - they seem really stiff and not very user friendly. The bag is the perfect size for beach, shopping, work, etc - and the monogram on it turned out great. I give the bag a 5 and the handles a 2... January 13, 2014
Terrible Quality I had really high hopes for this product because it looked exactly like what I wanted. Planned to use it as a work bag to carry my purse and lunch to work. Loaded it up this morning, lifted it off the table top and the snap on the handle immediately broke. So disappointing! Very poor quality for any price. Also must comment on the quality of the leather for the handles. Very rough and unfinished. So sad :( January 14, 2014
Sturdy, spacious, zipper pocket, and attractive. This is my second jute carry-all....LOVE IT!!! The first one lasted 6 years, survived hundreds of dog clasees, dog shows, and the occassional chew by a puppy. The bag is big enough to carry water bowls, training leads, treats, a toy or two, and of course, a full roll of paper towels. The straps are comfortable and long enough to put the bag on the shoulder (a must when walking 3 big dogs), and the style doesn't make it "girlie," so my husband will actually carry it. Best of all, I got to have it customized, so, I put our breed on the bag, "Spinone." Oh, and did I mention that you can wipe it clean, also an important factor. December 14, 2013
Nice tote for everyday use or beach bag. I ordered this tote as a gift for my sister's anniversary and had both she and her husbands initials monogrammed in the scroll print which looked very nice. I ordered the chocolate threading on the sand colored tote and it turned out very classy. They loved it. The tote is made of a burlap type material and is thin in workmanship. The leather handles and silver grommet hardware are a nice touch. The only negative is that I was a bit disappointed in the inside lining of this tote. It has a very thin film like plastic coating as the lining to the sidewalls of the tote. This tote would be much nicer in quality with either a heavier type plastic fabric lining or a colorful/fun print fabric lining. April 23, 2012
Great product. I have ordered many times one comment about the feet on the bag. They can come off quite easily. Other than that they last a long and are quite durable. November 23, 2013
This fabulous bag hides all of the much needed working mom tricks/bribes/secrets that keep my busy life easy. I love this bag so much that I almost don't feel bad taking work home. I wish I purchased the bag with the leather straps literally stiched on since that bag might be more durable? I like the look of the metal groomets, but they are not sewen in the bag and they look like they might seperate from the bag. I now use the bag for errands and all the tricks/bribes/secret needed for a working mom that comes in and out of the car. As always, the customer service is beyond professional and kind. January 1, 2012
great bag, lots of room, sturdy construction great bag...lots of room, sturdy construction, nice color May 13, 2012
Great style and construction I love this bag. A friend gave me one a few years ago that I use all the time, and now I've purchased a couple for other friends. I love the shape and style, and it has held up very well over the years. March 8, 2012
This product has great style but I was disappointed that the metal grommets (that the straps clip into) began to tear the jute on the bag after using it once. I may have had too much in the carry all and the weight caused this. This is the style of the largest bag and I ordered this one so I could fit a lot of items in it... might be good to note in your catalog that its meant for carrying lightweight items or else order the other style. If it wasnt for this issue Id say I absolutely love the bag!!! thanks for asking March 16, 2011
I love these totes. I have ordered over a dozen as gifts. These are exceptionally well made and a good value for the price. The personalized option of monogram or name makes it especially nice. I have two and have used them for years and love them as do those who have received them as gifts. December 19, 2011
Great Catch-All The carry-all is classic, stylish, and screams summer. The finish is slightly stiff and scratchy. The straps are well made, but could be longer so that you could put on shoulder. Generously sized the bag is durable and easy care, great for a busy day on the go. The monogram gives a chic stylishness. The monogrammed carry-all would be the perfect give for that busy freind. July 15, 2011
Fantastic bag! Great bag. Love the coated interior that makes cleaning up life's spills a breeze. January 7, 2012
Very Happy with this Bag! I ordered this bag for my sister, who is beginning her teaching career this year, to use as a tote bag. It is the perfect size and the zipper top is great! The bag quality is great and the way the handles are made it is sure to last for a long time! September 12, 2011
The carry-all is perfect for traveling! I love this carry-all so much that I bought one for me and one for a gift. It is perfect for traveling as it has a zipper closure as well and a zippered pouch inside. It is big enough to carry a beach towel and a change of clothes for my kids, sunscreen too. Though, it is small enough to carry on my shoulder! I LOVE it! May 14, 2011
Great bag! The Jute carry-all bag is such a great bag and it is super roomy. Very clean, pretty bag and great quality. Would definitely get more and makes a great gift. September 23, 2011
cute tote- I thought The day I received the tote the leash clasp broke. The bag was inexpensive but the interior of the tote is cheap. Would not recommend. June 18, 2011
Perfect Bridal Shower Gift I have purchased this tote several times as Wedding Shower Gifts. Every bride loves seeing her "new" monogram. I also own two and they are well made and quite adorable. Perfect for running errands or heading to the beach. September 1, 2013
Not as pictured AT ALL! I was so excited to get this package in the mail and was extremely disappointed when I opened the box. First off, I loved the green bag in the picture so I ordered that color, and it did not look ANYTHING like the green in the picture. Instead it looks like army/puke green. Second, I ordered gold thread (who doesn't love green & gold?!), which turned out to be more like mustard. The quality is nice, however the bag is so ugly. I wish it wasn't monogrammed so I could return it. Complete waste of money!!! June 26, 2013
Carries all I love this product, it fits a lot of things easily and the flat bottom helps with stability. The only thing I would change is sturdier straps. The straps have stretched a bit and the leather has become wrinkled in the short time I have had it. Other than that it is great for every day use or overnight. July 15, 2013
Perfect tote for many uses. Received this tote as a Mother's Day gift and I just love it! June 18, 2013
Keep the jute on the floor The jute is rough against any bare skin and releases a lot of messy fibers. Also, the rivets where the handles attach started pulling away from the bag within a month. May 23, 2013
This is an overall great product. Very roomy and cute. I bought this bag for my daughter who is student teaching. As a sorority girl everything MUST be monogrammed and cute. This bag fits the bill in every possible way and it is cute. I ordered the brown to disguise soiling and it is cute. It is big enough to accommodate her books and crafts for the day and it is cute. Her sisters and teaching friends are jealous AND it is cute. October 26, 2011
Very Disappointing The totes are much cuter in the catalog than in person. The jute is not lined and is very thin. The nicest part of the bag is the momogram. Not worth the price and very disappointing. April 28, 2013
product seems cheaply made i know this bag was relatively inexpensive, it looked so cute in the catalog, i ordered for presents and was very disappointed in the quality of this porduct, monogramming was crooked, leather handles peeling, not happy with my purchase March 22, 2011
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Product:AM398-Monogrammed Jute Carry-All