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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.1 out of 5 by 97 reviewers.
Rated 5 out of 5 by Great tote bag! Sturdy design and material, great size, folds flat when not in use, lovely colors! I love this tote bag! January 8, 2012
Rated 5 out of 5 by Fantastic bag! Great bag. Love the coated interior that makes cleaning up life's spills a breeze. January 7, 2012
Rated 4 out of 5 by This fabulous bag hides all of the much needed working mom tricks/bribes/secrets that keep my busy life easy. I love this bag so much that I almost don't feel bad taking work home. I wish I purchased the bag with the leather straps literally stiched on since that bag might be more durable? I like the look of the metal groomets, but they are not sewen in the bag and they look like they might seperate from the bag. I now use the bag for errands and all the tricks/bribes/secret needed for a working mom that comes in and out of the car. As always, the customer service is beyond professional and kind. January 1, 2012
Rated 5 out of 5 by I love these totes. I have ordered over a dozen as gifts. These are exceptionally well made and a good value for the price. The personalized option of monogram or name makes it especially nice. I have two and have used them for years and love them as do those who have received them as gifts. December 19, 2011
Rated 5 out of 5 by Rockin Awesome Tote!! I have purchased these fabulous totes as gifts for friends and family,and the recipients all loved them!! A fabulous size,very stylish,and lined,so you can just wipe them clean!! I own 2 of them myself,and love mine too! I would highly recommend them to anyone!! I can't wait to use mine on a trip in a few weeks!! BD,You Rock!!! I will be a buyer for life!! December 5, 2011
Rated 4 out of 5 by The price for this purse was amazing - AND, free embroidering. I ordered two of these "small purses" at $20.00 each which i thought was an amazing price. The purses were lines and zip across the top for security. The embroidering was beautiful. The only thing, and this is probably my fault, was i didn't get past the "small, medium and large (tote), and just ordered the "small" purse. "Small" in itself doesn't make clear the actual size and i'm sure there much have been measurements and I overlooked them. The small purse is ginormous - in my opinion. That's my only concern, and like i said, i'm sure it's my fault. These purses are incredible in workmanship, quality and looks. December 2, 2011
Rated 5 out of 5 by Great diaper bag! This is the perfect diaper bag! I bought two matching ones for my kids & have been using them for about a month & just love it! November 11, 2011
Rated 5 out of 5 by This is an overall great product. Very roomy and cute. I bought this bag for my daughter who is student teaching. As a sorority girl everything MUST be monogrammed and cute. This bag fits the bill in every possible way and it is cute. I ordered the brown to disguise soiling and it is cute. It is big enough to accommodate her books and crafts for the day and it is cute. Her sisters and teaching friends are jealous AND it is cute. October 26, 2011
Rated 1 out of 5 by broken i purchased a bag about 2 weeks ago and the strap has already broken September 30, 2011
Rated 5 out of 5 by Great bag! The Jute carry-all bag is such a great bag and it is super roomy. Very clean, pretty bag and great quality. Would definitely get more and makes a great gift. September 23, 2011
Rated 5 out of 5 by Very Happy with this Bag! I ordered this bag for my sister, who is beginning her teaching career this year, to use as a tote bag. It is the perfect size and the zipper top is great! The bag quality is great and the way the handles are made it is sure to last for a long time! September 12, 2011
Rated 3 out of 5 by OKAY i love the bag-i have had about 3 before but the monogramming leaves something to be desired if you are the least bit particular-the J does not remotely resemble a J in the style I careful August 20, 2011
Rated 5 out of 5 by Even BETTER than expected !! I bought the large Jute carry-all and I absolutely LOVE it !! It arrived quickly,(I hoped it would be here in time for a trip), and it was the perfect piece for a carry-on, pool and beach bag, shopping bag...the uses are endless !! It is a great looking and high quality accent !! August 4, 2011
Rated 5 out of 5 by perfect for summer This tote is perfect for summer. I used it during recent travel and took it everywhere with me. Never used a purse and got multiple compliments and inquiries on where I purchased! August 1, 2011
Rated 5 out of 5 by Excellent Summer Bag! This is a great, lightweight bag for the summer. I bought this in black with my name on it and I get so many compliments! I highlt recommend this bag for the beach! i even wear this to work. Great find! July 28, 2011
Rated 4 out of 5 by great looking & perfect size love the jute carry all. used it for a swim bag for family with 3 kids. used it for a tote during a family vacation & worked well as it is durable & looks great. like that it sits up without falling over. July 18, 2011
Rated 4 out of 5 by Great Catch-All The carry-all is classic, stylish, and screams summer. The finish is slightly stiff and scratchy. The straps are well made, but could be longer so that you could put on shoulder. Generously sized the bag is durable and easy care, great for a busy day on the go. The monogram gives a chic stylishness. The monogrammed carry-all would be the perfect give for that busy freind. July 15, 2011
Rated 1 out of 5 by cute tote- I thought The day I received the tote the leash clasp broke. The bag was inexpensive but the interior of the tote is cheap. Would not recommend. June 18, 2011
Rated 2 out of 5 by Cheaply made...but looks cute (minus off center monogram) I was slightly disappointed when my bag arrived. It looks great on the outside, but is made very cheap. The inside reminds me of the recycled grocery bags. I would be embarrassed to give this to someone as a gift. It's fine for me, because, as stated, it looks super cute. My monogramming was OFF center, which I was not happy about. Ballard is sending me a new bag. I wouldn't buy another one of these. May 27, 2011
Rated 5 out of 5 by Great Company Great quality for a great price - Makes a fabulous gift! May 19, 2011
Rated 5 out of 5 by The carry-all is perfect for traveling! I love this carry-all so much that I bought one for me and one for a gift. It is perfect for traveling as it has a zipper closure as well and a zippered pouch inside. It is big enough to carry a beach towel and a change of clothes for my kids, sunscreen too. Though, it is small enough to carry on my shoulder! I LOVE it! May 14, 2011
Rated 4 out of 5 by Cute gift The only thing I would say is wrong with this the "Lime" bag is not lime at all-it's more of a dark, earth-tone green. But cute gift!! April 30, 2011
Rated 2 out of 5 by product seems cheaply made i know this bag was relatively inexpensive, it looked so cute in the catalog, i ordered for presents and was very disappointed in the quality of this porduct, monogramming was crooked, leather handles peeling, not happy with my purchase March 22, 2011
Rated 5 out of 5 by Great bag! I bought a bunch of these for gifts because I 've had my own for years. The bag is so versatile! Great customer service as well. Thanks, Ballard. March 17, 2011
Rated 4 out of 5 by Monogrammed jute carry-all The monogrammed jute carry-all is very impressive looking, I get many compliments on it at work. The mental grommets make the handles very strong. The plastic type lining is a good idea because I take food to work in my carry-all. My daughter uses hers as a book bag at college. She loves it. March 16, 2011
Rated 1 out of 5 by This product is not worth buying. I bought this bag for my friend for Christmas and it's already falling apart! I spent good money on this bag and personalization for it to rip on the bottom AND the straps. I am very dissatisfied with this product. I will never buy another bag from Ballard's again. My friend gave it back to me so I can call the looks horrible - something I didn't expect from Ballard Designs. Do not waste your money on this bag... March 16, 2011
Rated 5 out of 5 by Good looking tote; good quality. The item came as advertised. Good, sturdy, pretty tote bag. March 16, 2011
Rated 4 out of 5 Christmas presents I ordered these bags in my friends favorite colors and then had "ZUMBA" embroidered on then since we all go to exercise class together. They loved the bags! March 16, 2011
Rated 5 out of 5 by Jute Bag Review This bag is roomy, attractive, and has nice sturdy handles. I take it with me everyday. Sometimes it holds gym clothes; sometimes books and papers and my lunch bag. Great purchase !! March 16, 2011
Rated 3 out of 5 by This product has great style but I was disappointed that the metal grommets (that the straps clip into) began to tear the jute on the bag after using it once. I may have had too much in the carry all and the weight caused this. This is the style of the largest bag and I ordered this one so I could fit a lot of items in it... might be good to note in your catalog that its meant for carrying lightweight items or else order the other style. If it wasnt for this issue Id say I absolutely love the bag!!! thanks for asking March 16, 2011
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Product:AM398-Monogrammed Jute Carry-All

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