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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Monogrammed Jute Carry-All 4 5 87 87
Great bag - not great handles This is a great jute tote bag - and could be used for so many things but the straps/handles are really not great. Made out of pale, stiff leather - they just don't seem to go with the bag. Maybe they'll loosen up over time but as a gift - they seem really stiff and not very user friendly. The bag is the perfect size for beach, shopping, work, etc - and the monogram on it turned out great. I give the bag a 5 and the handles a 2... January 13, 2014
Sturdy, spacious, zipper pocket, and attractive. This is my second jute carry-all....LOVE IT!!! The first one lasted 6 years, survived hundreds of dog clasees, dog shows, and the occassional chew by a puppy. The bag is big enough to carry water bowls, training leads, treats, a toy or two, and of course, a full roll of paper towels. The straps are comfortable and long enough to put the bag on the shoulder (a must when walking 3 big dogs), and the style doesn't make it "girlie," so my husband will actually carry it. Best of all, I got to have it customized, so, I put our breed on the bag, "Spinone." Oh, and did I mention that you can wipe it clean, also an important factor. December 14, 2013
Great product. I have ordered many times one comment about the feet on the bag. They can come off quite easily. Other than that they last a long and are quite durable. November 23, 2013
Cute, but not worth it. I purchased this bag in black with a white monogram. When the bag arrived in the mail I was pleased with the monogram, but slightly disappointed in the quality of the bag. I decided to look past it and embrace that it came at a great price point. Unfortunately, the metal clasp broke on my third use leaving me with only one working strap. I contacted Customer Service and they responded immediately with several options to rectify the situation. I was very pleased with my experience with the CS department and the generous offers they presented to me. If you're looking for a monogrammed Jute bag, I would recommend the other styles as this one has faulty hardware. September 3, 2013
Perfect Bridal Shower Gift I have purchased this tote several times as Wedding Shower Gifts. Every bride loves seeing her "new" monogram. I also own two and they are well made and quite adorable. Perfect for running errands or heading to the beach. September 1, 2013
Carries all I love this product, it fits a lot of things easily and the flat bottom helps with stability. The only thing I would change is sturdier straps. The straps have stretched a bit and the leather has become wrinkled in the short time I have had it. Other than that it is great for every day use or overnight. July 15, 2013
Not as pictured AT ALL! I was so excited to get this package in the mail and was extremely disappointed when I opened the box. First off, I loved the green bag in the picture so I ordered that color, and it did not look ANYTHING like the green in the picture. Instead it looks like army/puke green. Second, I ordered gold thread (who doesn't love green & gold?!), which turned out to be more like mustard. The quality is nice, however the bag is so ugly. I wish it wasn't monogrammed so I could return it. Complete waste of money!!! June 26, 2013
Perfect tote for many uses. Received this tote as a Mother's Day gift and I just love it! June 18, 2013
Keep the jute on the floor The jute is rough against any bare skin and releases a lot of messy fibers. Also, the rivets where the handles attach started pulling away from the bag within a month. May 23, 2013
Very Disappointing The totes are much cuter in the catalog than in person. The jute is not lined and is very thin. The nicest part of the bag is the momogram. Not worth the price and very disappointing. April 28, 2013
Pleased with the size, handles, and thread color I selected Wish the Jute would/could have been a better quality, you can see thru the fabric. January 26, 2013
Product seems to be as advertised. The bags are beautiful and seem to be well made. I'm not too sure how I will like the stiffness of the fabric yet, but it looks like it should wear well. The product seems to be a good value for the money. January 19, 2013
makes a great gift purchased the monogramed bag as a gift.they lived it!!! will be purchasing a bag as a gift for my niece who just got accepted to a university. January 17, 2013
nice size and color I ordered eight, and only one had to be returned due to the monogram preventing the zipper from closing. January 15, 2013
Excellent size for today's business woman! Very happy with the item I ordered, excellent size for today's busy business woman - can hold all the necessary bits and pieces. January 15, 2013
Great bag! I really like this bag. It is nice and big and zips closed. I bought one for myself to use as a diaper bag and one for my mom who is a teacher and we both love them. I will agree with other reviewers that the handles are not the best quality leather but they are removable if you want to switch them out. I got both bags when they were on sale so I really think they are a great buy! January 10, 2013
This product is roomy, stylish, practical and a great size! This product is roomy, stylish, practical and a great size! It looks fabulous and was a favorite gift! December 29, 2012
Color Slightly Off I purchased these bags for my daughter, daughter-in-law and myself as a gift. The bag is well made and is of great quality. The monogram looks great as well. My only complaint is that one of the bags I ordered was in the "lime green" color. I was disappointed that the green is more of a muted olive type green rather than lime green. I would not of ordered this color had I known it was not "LIME" green, as shown in the picture! The other two bags I ordered are aqua and red. These colors are spot on and very pretty! I would definitely order these bags again, as well as recommend them to anyone. Just beware that the lime green is NOT a true lime green! December 20, 2012
Bag is good, color NOT as advertised The jute carry all just came and the monogram is nice and the bag seems to be good quality BUT We ordered Lime Green and this bag is definitely NOT Lime Green....Forrest Green maybe...or Pine Green...but nowhere close to Lime Green Hope the person it is a present for likes it anyway. Disappointed December 19, 2012
Neutral Looks good...haven't used it yet.................. December 11, 2012
Poor quality and condition I bought this bag as a Christmas gift. When it arrived, I was very disappointed and unable give it to the recipient in the condition it arrived. The leather straps were extremely poor quality stiff leather, were creased from being folded and one was curling in on itself, and the bag had a horrible wrinkle across the front. I had to use leather conditioner, steam and an iron (plus stack heavy books on top of them) to get the straps in a somewhat flat condition, and had to steam and iron the bag as well. I shouldn't have to spend hours fixing a brand new item. December 9, 2012
Wonderful! Love it! It is a little larger than I thought, but I still think it is a great purchase. November 11, 2012
Super stylish tote was a hit! Monogrammed carry-all was the perfect Birthday present. Full of room, timeless styling, and jute fabric can be carried year-round. Getting compliments already! October 24, 2012
Looks great, BUT This item is nice, looks great. BUT the handles could be better. The leather is super thin and much lighter than the photo shows. But great for the price. I am actually buying for many for xmas, but worry about what they will think about the handles. October 24, 2012
great except for handles The bag is great, but the first time I used it the metal part of the handle broke making the bag unusable. Granted I didn't pay much for it, but I would have liked to get more than one use out of it. I had 2 southern living mags in it and an ipod, not an overload by any standards. I would suggest getting the bag without the metal swivels. October 12, 2012
Great Gift I have given these bags to three family members as gifts over the last two years, and they all love them. I am ordering one for myself this year for Christmas. October 5, 2012
Well made bag for money The Product arrived exactly as pictured. Very pleased and would order this again. August 29, 2012
great carry-all love the features This is tote is great. Gave it to my daughter-in-law for her birhday. She is a pre school teacher and loves all the features of this tote for carry her supplies. I bought the green carry-all and had it momogramed in dark brown. It turned out smashing!! She was so pleased and so was I. Will order more in the future. Would highly recommend this tote. Also, a great price and quality. August 24, 2012
Perfect Wedding Shower Gift What Bride doesn't love to see her new monogram! Perfect gift for a bridal shower. Just gave my daughter one at her shower. Will be a great beach bag for her honeymoon. This is my "go to" gift. August 8, 2012
Great tote but monogram was not good The Jute Carry-All is a nice bag with attractive handles. We purchased several for graduation gifts and the colors were off on two. They agreed to re-do one so sent a new tote but the monogram was WAY off center. It was embarrassing to give. I'm not sure what happened with the quality control checks. July 30, 2012
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Product:AM398-Monogrammed Jute Carry-All