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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Monogrammed Jute Carry-All 4 5 88 88
Great tote but monogram was not good The Jute Carry-All is a nice bag with attractive handles. We purchased several for graduation gifts and the colors were off on two. They agreed to re-do one so sent a new tote but the monogram was WAY off center. It was embarrassing to give. I'm not sure what happened with the quality control checks. July 30, 2012
So disappointed!!! Yesterday was my first outting with my new bag. I was fly ing to NYC to visit my daughter. Within 5 minutes of exiting the car, the strap came undone and the bag fell to the floor. I was able to reinsert the metal clasp and was on my way. Within 15 minutes the strap again came undone. This time the metal fixture broke into pieces. I do plan on returning this bag upon returning home. My hope is that Ballard will repair or replace it. July 27, 2012
Love my jute carry-all I really like my carry-all. In fact, I like it so well, I ordred two as gifts for my sister and sister-in-law. I love to use it when I travel and even to carry around town. It is roomy and holds all my neccessities. July 19, 2012
Love this bag I recently went to the pool and was able to put fit my boys towels, clean clothes and even a snack for them when the were done. This bag is perfect!! July 19, 2012
Great sturdy bag I was expecting a soft mushy bag. I am so pleased at the sturdy construction, the inner zipper close, and the plastic lining (wet bathing suits?). The leather handles look a little cheap although I'm hoping with wear they will weather and look better. Overall just a roomy, nicely designed summer bag. My initials brown on the light brown look great. July 2, 2012
Quality and Beauty I have purchased 3 of these as gifts and they have been a HUGE hit. They are made so well and the embroidery is beautifully done. They look much, much more expensive than they are. I'm positive that I will be buying more as presents....and maybe even one for myself! June 29, 2012
Misleading description The bag I received does not have any interior lining, as was promised in the description. Additionally, it does not have any structure to it at all which makes it much less useful than anticipated, and makes the zipper feel flimsy. The handles are pretty short, so I am not sure it will be able to be used as a shoulder bag - more as a hand-carry bag. There are nice feet on the bottom of the bag. All in all, I will definitely be looking elsewhere for my next tote bag. June 22, 2012
Monogrammed Jute Carry-All I purchased this tote and it has exceeded my expectations. Very lightweight, but still a very sturdy bag. The monogramming is beautiful, and I cannot count how many compliments I've received. I purchased the sand color, and plan to order the pale blue in the near future. I love this tote!!! June 15, 2012
Great gift I purchased this tote as a Mother's Day gift and I was very pleased with it - so was my mom! The bag is a great size but still lightweight. The monogramming looks great, it turned out perfectly. The lime green is definitely more of an olive green, not very bright and not quite what I was expecting, but still nice. June 8, 2012
Great Sister gifts! I ordered these monogrammed bags for my sisters for Mother's Day. We'll be thinking of each other when we use them. Love them! May 31, 2012
I will give this gift again and again. I have given the monogramed jute carry-all as a gift before and was confident that it would be well received. This item is really well-made, with a plastic lining for beach use and a zippered pocket. The quality and the free monogram, makes a huge impression. There is a great selection of color and monogram styles, something to suit everyone and make them feel it was custom made just for them. I love it! May 17, 2012
great bag, lots of room, sturdy construction great bag...lots of room, sturdy construction, nice color May 13, 2012
Great tote The tote arrived very quickly and was even larger than I anticipated. The size is great, especially for a mom. I get lots of compliments on it, especially the color. I had to get it monogrammed locally, as I wanted more than initials. It has been great! May 12, 2012
Great bags...beautiful monogramming Quick monogram time and shipping and very high quality! Bought these bags as bridesmaids gifts for my girls and they all loved them! May 7, 2012
Nice tote for everyday use or beach bag. I ordered this tote as a gift for my sister's anniversary and had both she and her husbands initials monogrammed in the scroll print which looked very nice. I ordered the chocolate threading on the sand colored tote and it turned out very classy. They loved it. The tote is made of a burlap type material and is thin in workmanship. The leather handles and silver grommet hardware are a nice touch. The only negative is that I was a bit disappointed in the inside lining of this tote. It has a very thin film like plastic coating as the lining to the sidewalls of the tote. This tote would be much nicer in quality with either a heavier type plastic fabric lining or a colorful/fun print fabric lining. April 23, 2012
Perfect Tote! I love my new jute carry-all. The leather handles are sturdy and the inside of the tote is lined. Because it is lined, I use my tote for the pool and beach. It has a small pocket inside that is perfect for a cell phone and keys. I also use the tote for library days with my kids. The monogram is substantial and adds to the understated elegance of the bag. I love this bag so much that I plan to give it as a gift. You will not be disappointed! April 12, 2012
Monogrammed Jute Carry-All I ordered the Monogrammed Jute Carry-All for my brother and sister in laws Vow Renewal Ceremony, since they were leaving on an 8 day cruise the next day. I stuffed it with cruise goodies (beach towels, sunscreen, snacks...etc), and they loved it! I would definately reccomend this product. Ballard Designs product are great quality. March 15, 2012
Great style and construction I love this bag. A friend gave me one a few years ago that I use all the time, and now I've purchased a couple for other friends. I love the shape and style, and it has held up very well over the years. March 8, 2012
I was not pleased The bag folds over, the handle keeps twisting, and it has an odor. I was very disappointed. February 23, 2012
Okay Overall The jute carry-all is a nice bag, good weight, nice-looking. I wasn't as happy with the monogram color as I thought i would be based on the limited images on the website. The site needs the capability to show your bag and monogram color combination so you can try different colors and be sure about your selection. January 20, 2012
Terrific Tote I gave this personalized gift to 2 of my girlfriends to use as beach bags. The inside is lined with a secure plastinc lining to make it easier to clean the sand and debris. The leather handles and burlap material give added support. I love this bag so much, I am going to get one too! January 11, 2012
Great tote bag! Sturdy design and material, great size, folds flat when not in use, lovely colors! I love this tote bag! January 8, 2012
Fantastic bag! Great bag. Love the coated interior that makes cleaning up life's spills a breeze. January 7, 2012
This fabulous bag hides all of the much needed working mom tricks/bribes/secrets that keep my busy life easy. I love this bag so much that I almost don't feel bad taking work home. I wish I purchased the bag with the leather straps literally stiched on since that bag might be more durable? I like the look of the metal groomets, but they are not sewen in the bag and they look like they might seperate from the bag. I now use the bag for errands and all the tricks/bribes/secret needed for a working mom that comes in and out of the car. As always, the customer service is beyond professional and kind. January 1, 2012
I love these totes. I have ordered over a dozen as gifts. These are exceptionally well made and a good value for the price. The personalized option of monogram or name makes it especially nice. I have two and have used them for years and love them as do those who have received them as gifts. December 19, 2011
Rockin Awesome Tote!! I have purchased these fabulous totes as gifts for friends and family,and the recipients all loved them!! A fabulous size,very stylish,and lined,so you can just wipe them clean!! I own 2 of them myself,and love mine too! I would highly recommend them to anyone!! I can't wait to use mine on a trip in a few weeks!! BD,You Rock!!! I will be a buyer for life!! December 5, 2011
The price for this purse was amazing - AND, free embroidering. I ordered two of these "small purses" at $20.00 each which i thought was an amazing price. The purses were lines and zip across the top for security. The embroidering was beautiful. The only thing, and this is probably my fault, was i didn't get past the "small, medium and large (tote), and just ordered the "small" purse. "Small" in itself doesn't make clear the actual size and i'm sure there much have been measurements and I overlooked them. The small purse is ginormous - in my opinion. That's my only concern, and like i said, i'm sure it's my fault. These purses are incredible in workmanship, quality and looks. December 2, 2011
Great diaper bag! This is the perfect diaper bag! I bought two matching ones for my kids & have been using them for about a month & just love it! November 11, 2011
This is an overall great product. Very roomy and cute. I bought this bag for my daughter who is student teaching. As a sorority girl everything MUST be monogrammed and cute. This bag fits the bill in every possible way and it is cute. I ordered the brown to disguise soiling and it is cute. It is big enough to accommodate her books and crafts for the day and it is cute. Her sisters and teaching friends are jealous AND it is cute. October 26, 2011
broken i purchased a bag about 2 weeks ago and the strap has already broken September 30, 2011
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Product:AM398-Monogrammed Jute Carry-All
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