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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Messina Dining Table - 76" 4.7 5 41 41
Not properly represented Honestly, we were slightly disappointed with the table we received only because the table on the website and catalogue didn’t properly represent what we received. The table pictured has a nice “hand distressed” look to it. The table we received only had VERY FEW distress marks on it, not even NEAR the amount of distress this one has. We have also found a split in one of the legs which we hope doesn’t compromise the integrity of the table. We feel that the table presented in the pictures had a lot more attention paid to the detail than the one delivered. We would love to shop here again but now worry that we will not receive what is represented. I have attached a photo (please excuse the mess we are in renovations) February 23, 2012
Messina table is gorgeous! The table is gorgeous. I'm glad I did the in-home delivery too, because the table is extremely heavy. I had the delivery men place it, as the directions say, upside down so that I could assemble it myself, but I needed help getting it to the upright position. Also, in securing the crossbar, the space for the Allen wrench to tighten the small screw is too small to do that, so I needed to do it manually. Otherwise, the materials and directions were great. This is a fabulous product and already I've had many comments on how beautiful the table is. The look blends both traditional and modern so it's perfect for an eclectic style. I love how the colors blend with everything and I like the fact that the surface isn't wood. I'm extremely pleased, and I can't say enough about this gorgeous table, it makes me smile! August 14, 2011
solidly built, attractive, easy to assemble I absolutely love this table, but would make one alteration to the design. The ends of the table are flush with the lower cross brace. As a result, people who sit at the end of the table often bang their shins on the brace. If the ends extended out farther, this problem would be eliminated. August 20, 2011
Product has a default after 5 months :( I loved my table the first four months, but just this past month we have noticed the top is starting to buckle and doesn't lay flat on the wood. So sad :( February 1, 2014
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Product:SL002-Messina Dining Table - 76"