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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.5 out of 5 by 52 reviewers.
Rated 2 out of 5 by It's not my idea of white... Received our table this afternoon. I am disappointed on the color. It's not white, it's more of a 1980's cream color. Our neighbor said it's green. The table looks better in the evening light, but in the afternoon with the sun coming in, it is not at all attractive. Aside from the color, the table is wonderful and the zinc top is really pretty. The packaging was very well done to protect the table. I will paint it, so hopefully I will love it as much as my other Ballard purchases through the years. January 27, 2016
Rated 4 out of 5 by Love the table but disappointed in color! I was looking for a table that would fit in my dining area and this one fits perfectly. It is very well made and was packaged very securely. I have ordered from Ballard Designs many times and am always happy with the quality. Although I love the quality of this table I am not very happy with the color. The description says distressed antique white and the picture looks white. The table is however more of a greenish color. I am going to paint it. Hope it works! Other than the color I absolutely love the table! December 31, 2015
Rated 5 out of 5 by great buy I purchased this table as a desk in front of a picture window overlooking garden. Great buy. No surface damage from sun or cats jumping on to accompany me as I work. Highly recommend as a desk or kitchen table. Well made, heavy duty and durable. October 24, 2015
Rated 1 out of 5 by Zinc top beginning to rust badly We bought this table 3 years ago. We absolutely loved it for the first 2 years. It is substantial and has a special and unique look. We have received many compliments on it. The top does, however, scratch easily (these are very light, superficial scratches and did not detract from the rustic look of the table imo). This past year, those light scratches began to rust, and it has been spreading rapidly. It cannot be cleaned off and it has gotten so bad we now have to replace the table. I really didn't realize the zinc top would rust. It looks really horrible. We do live in Houston where the humidity is high, so I don't know if that has anything to do with it. We are so, so disappointed that the table only looked nice for 2 years!! August 25, 2015
  • 2016-05-28 T09:03:47.906-05:00
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Product:SL002-Messina Dining Table - 76"

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