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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 5 out of 5 by 12 reviewers.
Rated 5 out of 5 by These rugs are beautiful! I bought 4 of these rugs in different sizes and shapes for my finished basement. They are gorgeous! We get so many compliments on them, from friends and family of all ages! We bought the grey, which has a lot of the Mediterranean blue woven in. great accent with light grey walls and dark grey couch. February 6, 2013
Rated 5 out of 5 by Absolutely beautiful!!! This is a beautiful, high quality rug. The price was great for the quality! April 26, 2013
Rated 5 out of 5 by Beautiful turquoise color, good quality I bought 2 of these turquoise/gray rugs (3x5 and a runner) for my kitchen and I love them! Hard to believe they are outdoor suitable because they are so lovely. I have a mostly gray kitchen with some turquoise accents and these rugs absolutely pulled the look together! I had to weigh down the edges for only a few days before they laid flat. I walk across them multiple times a day. They feel soft and are holding up well. I highly recommend! April 20, 2014
Rated 5 out of 5 by The perfect finishing touch to our kitchen remodel! I ordered the 5x8 Merida Indoor/Outdoor Rug in mineral for my new kitchen long before the remodel was even done. I have pure white cabinets, grey/taupe quartz counter tops, and neutral tile floors. The walls are a medium grey color. I was looking for a rug that would tie all these elements together and hopefully give me a color for accessories in the kitchen. The moment I found this rug I knew it was perfect! It is so soft under your feet but supportive as well. I also purchased the best rug pad in a honeycomb rubber from Ballard to go under the rug. It gives it an even better feel. Even though this is an indoor/outdoor rug it isn't a thin, cheap feeling rug. I feel it is a very good quality. The colors are just beautiful and even more vibrant than the pictures on line. The turquoise is a very bright shade and is the color I chose to use for a few pieces on the counters. This rug can be taken outside and hosed down if it gets dirty. I am seriously in love with my new rug! And well, the new kitchen too! August 17, 2014
  • 2016-05-05 T10:30:10.838-05:00
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Product:RW220-Merida Indoor/Outdoor Rug

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