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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 5 out of 5 by 10 reviewers.
Rated 5 out of 5 by I'm purchasing my second! I wanted a pop of color for my gray utility/laundry room and this was it! I didn't find the colors much brighter than online, but then I wanted that pop. I'm preparing to purchase a second piece to put outside of the utility/laundry room not only for the color, but the quality and durability. December 23, 2015
Rated 5 out of 5 by good quality / well-made I'm very pleased with this rug. I bought this rug to use in my kitchen where it gets a lot of foot traffic, including multiple dogs. After about 3 weeks, there is not a single snag! I bought the mineral color, because I was using aqua/turquoise as the accent color in my mostly gray kitchen. The blue color in this rug is definitely a turquoise-like color, but is softened by the other taupy-grey and tan colors in the rug. The colors look very different up close than they do from afar. Buy the 2x3 first to see the colors. It's soft underfoot too! October 14, 2015
Rated 5 out of 5 by Color Quality & hopefully durability Received the mineral version today and it is beautiful! The lightest tan is an oatmeal, the dark tan is a warm taupe (I was expecting more camel), the "mineral" is exactly as it appears on the computer, a nice grey blue... the aqua as others have mentioned is much more vibrant than it appears. I would call it a blue/turquoise. There is not a stitch of green in this rug. It has greatly surpassed my expectations in quality and color. We'll see how durable it is when my toddlers come home! August 5, 2015
Rated 5 out of 5 by Beautiful but colors brighter than shown This rug is beautiful & gets lots of attention & compliments. Just be prepared for a much brighter rug than shown. The pics show the colors as almost muted but it's a very bright, almost startling, color palette. The mineral color is actually pretty accurate but the Aqua color in the medallions & as an accent is not a muted Aqua but a very bright pop of color. I almost sent it back but I moved it to a space where the pop of color was more complimentary & it works better. It's a beautiful rug if you're prepared for it to not be muted. June 6, 2015
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Product:RW220-Merida Indoor/Outdoor Rug

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