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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.8 out of 5 by 13 reviewers.
Rated 3 out of 5 by Very inconsistent quality. I Bought 2! The two different rugs are very differently made. The 4x6 came quickly. It's comfortable and lovely looking. It comes clean easy with a simple vacuuming. The runner, however was forever backordered and when it did finally come the amount of pulls that I have are off the charts! I am constantly seeing new pulls and am amazed how much older and dirty it looks compared to the other rug I have had for at least 3 months more! It is very poorly made and in stark contrast to the "matching" 4x6 version. Very inconsistent. October 5, 2016
Rated 5 out of 5 by Gorgeous! Gorgeous colors and pattern. Works perfectly with my light taupe walls and grey maple stained floor. April 17, 2016
Rated 5 out of 5 by great pop of color I used all of the great reviews to help me make my buying decision and wanted to share mine. I bought the 3.6x5.6 size to place inside outswing French doors which go out to the patio. I have a small bungalow with a white galley kitchen and small dining area. The french doors are between the two areas which have light grey walls and white woodwork. This rug is the perfect pop of color and yes, the colors are slightly more vibrant than pictures which I love. I also love that you can hose it off as my big doggie goes in and out to the yard and forgets to wipe his feet. April 16, 2016
Rated 5 out of 5 by I'm purchasing my second! I wanted a pop of color for my gray utility/laundry room and this was it! I didn't find the colors much brighter than online, but then I wanted that pop. I'm preparing to purchase a second piece to put outside of the utility/laundry room not only for the color, but the quality and durability. December 23, 2015
  • 2016-10-25 T06:35:48.298-05:00
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Product:RW220-Merida Indoor/Outdoor Rug

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