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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Holiday &amp Collections
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Mercury Glass Votive Holders - Assorted Set of 5 5 5 13 13
This product has great features. This product is a great set and looks wonderful on a table or shelf with or without candles. I recommend this product. December 24, 2013
Lovely little holiday votives I scattered these down the Thanksgiving table among other larger mercury candle holders and it was just the right amount of holiday glow without taking up too much room on the tabletop. Lots of compliments, too. I'll be using these through Christmas and New Years as well. I might need another set :) Very versatile. December 7, 2012
Beautiful votives Love these 5 mercury glass votives. Placed them on my mantel with greenery, sea shells and star fish. I second the other opinions - use votives that have a plastic or tin base, otherwise the candles melt and it's very difficult to remove the old candle. I was afraid of breaking one of them while trying to remove the last of the wax. When lit they give off a beautiful glow! December 6, 2012
Great purchase I was thrilled with this purchase and ordered another for a gift. I use the small votive candles and the feeling is a soft glow of warmth and comfort. November 28, 2012
Mercury Glass Votives I love Mercury Glass and theses votives are beautiful! I can't wait to put them on my mantel for Christmas! I have always been pleased with all my orders! Happy Holidays!! November 28, 2012
very pretty! antique looking Bought these for my daughter in law who loves antique style things and candles. I think these will be a perfect fit! November 26, 2012
nice quality, beautiful addition for holiday and year round entertaining. The votive collection will add to the holiday atmosphere of my home. These are great, I plan to order another set or two. They can be used year round for tablescapes and special occassions. November 19, 2012
lovely I ordered 15 sets for my wedding. The silver outside sparkled with a warm golden glow inside and looked amazing surrounded by flowers. I plan on using them around my home for years to come. October 28, 2012
Beautiful on my mantle These are beautiful votives! The mercury is beautiful and would look great in a variety of settings. Of note, if you are planning on using Ballard's flameless candles in these 4 of the 5 votives will hold Ballard's flameless votive candles but the smallest glass votive is too small for the candle and you must buy a tea light for it. October 19, 2012
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Product:AC335-Mercury Glass Votive Holders - Assorted Set of 5
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