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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Mercury Glass Chandelier Shade 4.8 5 65 65
Stunning I ordered four of these shades to go on a ceiling fan light that came with very boring shades. I was hoping and praying that they were going to be nice and work on the bulbs! When they arrived, very nicely packed, I might add, I opened the first one and realized that I could just slip this shade right over the boring shade and fit very snugly it would not have worked if I had to clip it on to the bulb because it would have been too heavy! I was so excited and quickly got to work unpacking the other three! When I got to the last one, it would not fit over the shade like the others had. I was so aggravated and disappointed. I took one of the other ones down and studied the two and realized that the lip on the bottom was much wider than the other three. I called customer service and she asked me if I could take pictures of both of them in order to show the difference! I did that and sent it all to them right away. I just received word that a new shade is on its way to me! I do not know if it is going to fit or not, but I hop it will! They have the best customer service! I do not even have to send back the bad one! The only problem, not really a problem, is that the color of the rim is not what it appeared to be in the catalog. It is more silvery instead of brown, but it still looks like it was made for the light fixture! November 5, 2013
Love Except... I think these are beautiful shades, and I love them. Except...the rims (upper and lower) which appear to be black in the online image are really more of a satin nickel. I had planned for them to be black, so it kind of throws me off. I'm going to keep them, but buyers should note the difference. September 12, 2013
STUNNING! So unique! These shades transformed a rather mundane forties crystal chandelier into a SHOW STOPPER! Now my butler's pantry bar is the spot everyone wants to hang out in! They are beautifully constructed of quality materials. Well worth the price! LOVE LOVE LOVE THEM! May 31, 2014
Absolutely beautiful These shades completely changed the look of my aged chandelier to a beautiful vintage antique! It has mirrored sparkle without being too glitzy, and allows a soft filtered glow. These shades are heavier in weight that I expected, so you cannot use the tapered chandelier bulbs. I used a rounded bulbs and the shades clipped on with ease. There was not any odor when the lights are on as others have stated in reviews. September 12, 2013
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Product:LS416-Mercury Glass Chandelier Shade