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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Holiday &amp Collections
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Mercury Glass Chandelier Shade 4.7 5 75 75
Mercury shades The shades are beaufiful. The shades let enough light through as some other shades don't. Highly recommend. March 15, 2012
LOVE them...they totally dress up my chandelier! These shades add even more GLAM to my formal dining room chandelier! March 15, 2012
I think these shades sold my house! I ordered these shades in Nov, but they were on back order. They arrived just a couple of weeks before we put our house on the market. They were gorgeous, and I couldn't wait to put them up. They certainly helped with the staging. Then someone bought our house the day after it listed, citing our chandelier and its shades as a lovely and unique feature! So now I have to buy more for MY new place! March 8, 2012
Gorgeous! These Mercury Glass shades added a very sophisticated look to my otherwise boring dining room chandelier. I saved a great deal of money from buying the Mercury Shades instead of a new chandelier. They are gorgeous and I'm very happy!!! November 30, 2011
Love these shades I love them! They gave my chandelier a pop of shine and made the chandelier look extremely rich and expensive. They are beautiful and am so glad that I made this purchase. November 28, 2011
not exactly for chandeliers Look great, but they fall too low on chandeliers because they are larger than the regular chandelier shades. November 27, 2011
Love these!! I bought 6 of these for dining room light fixture. Absolutely love them! November 27, 2011
These shades are a beautiful accent to my dining room chandelier and add a rich detail. These shades are beautiful, however, they emit a strong, metallic odor after the lights warm up. I am hoping that this will diminish in time and have called Ballard to inquire what the source of this odor could be. They could not identify the reason. This being said, the appearance of these unusual shades adds a touch of elegance to my dining room chandelier. November 26, 2011
glowing with joy for mercury shades Love the look of these shades with the lights on or off. Charming yet elegant, these are a welcome addtion to any room. March 16, 2011
Absolutely beautiful shades I bought these mercury glass shades to use over the Christmas Holiday Season...but they are so beautiful that I am using them every day. My chandalier was stunning before I put the shades on; now they are drop-dead gorgeous. Everyone who sees them comments on their beauty and asks where I found them. I tell them, "Why, at Ballards, of course!" March 16, 2011
Excellent Look These lamp shades were the perfect way to update simple but slightly dated sconces! They look especially beautiful when the light shines through! March 16, 2011
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Product:LS416-Mercury Glass Chandelier Shade
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