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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Mercury Glass Chandelier Shade 4.8 5 60 60
WOW!!! Over the many,many (20+) years I have been buying things from BD for 8 homes these chandelier shades have to be in the top 5. I got them today and got right to work cleaning the bulbs and wiping down the shades from the packing dust. I put them on and closed my eyes while I turned on the chandelier. I gasped loud enough for my son to hear and he came into the room with his mouth open....WOW!!! These things are the type of decor-item that can make a room and that's just what they did. They are made like little tanks,too. The walls in the room look like I had some type of paint treatment done, and the ceiling is AMAZING!!! If you have been thinking about these, BUY!!! You will be overjoyed with the results!!! June 25, 2013
not exactly for chandeliers Look great, but they fall too low on chandeliers because they are larger than the regular chandelier shades. November 27, 2011
gorgeous well made all glass shades These are unique and well made - They are larger than some shades so do a mock up in paper if you're unsure they will fit your chandelier sizing. I had a antique chandelier from the 1800's and the sizing could not have been better Light produced is diffused and is not driven down like some chandeliers so if you are using it for dining you may want to have some additional lighting. Great on a dimmer May 3, 2012
Nice touch to any room They are beautiful but when the lights are on they look different. I used them in my powder room and they give off a greenish gold tint. They also have a odor when they get warm which others have stated. With all this I still love them. They are very different and everyone has commented on how great they look. May 21, 2012
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