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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Medici Secretary Desk with Hutch 3.3 5 11 11
This is a pretty secretary, however... I was so excited to receive my secretary after waiting 4 months to get it. Upon opening the box the base legs were broken in several places. As i examined the damage I found that they were only stapled with tiny staples and the whole bottom was particle board. The hutch was also damaged where paint had flaked off the PARTICLE BOARD shelves in about 6 places.Needless to say I was so disappointed to have to box it up and call Ballard's. It is poor craftsmanship and confirms my conviction to buy AMERICAN from now on. The only good news is Ballard's customer service was very nice about setting things up to return it and get my money back. October 12, 2012
Waited 3 months and it came broken. I fell in love with this furniture in the picture. For the price and for the fact that it came from Italy I believed it was made of wood. I waited 3 months for it to arrive, planned and decorated a room around it and when it came 2 of the 3 pieces were broken. It was made very poorly. It was not wood but fabricated cheap particle board. It was very disappointing. I would not order any of this collection again. August 8, 2012
Very Poor Craftsmanship It took 4 months to receive this item. If I could give it Zero stars, I would. It is not the 'heirloom' piece as Ballard describes in their Casa Florentina comments. It has rough, unsanded finishes under the antiqued paint. It is mostly MDF which becomes raised and not smooth once painted. It has inferior drawer slides - one was broken when the piece arrived since they are so flimsy. Fibers were obviously on the chicken wire prior to the painting of the chicken wire so they are now stuck to it - I was afraid to pull the fibers off as the paint would be removed with the tug. It appears that half of the locking mechanism was not installed at all - the oval hole is empty - just a rough, unsanded oval hole to catch the lock. The metal hinges of the desktop were painted and look as if they will peel - they were already rippled. This is plainly visible when the desk is open which is how I wanted to display the piece in my home. NOT Ballard quality at all, especially given the price. Ballard was considerate and let us return the piece. April 10, 2012
Very nice, but too small! I guess I should have gotten out a tape measure before ordering! After waiting several months for the desk, I was very disappointed with the size. In the magazine it looks very tall. I have 10 ft. ceilings and it looked really short in my room. It would be great for a child's room! December 3, 2013
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