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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Medici Secretary Desk with Hutch 3.3 5 11 11
Stunning! I have looked for a writing desk and or secretary for the almost 7 years we've been in our current home. This piece of furniture fits the bill beautifully! Well made, and definitely looks custom! I could not be more happy with the purchase and have received numerous comments on how well it looks in our family room! March 26, 2014
Beautiful focal point In a word: "Bellissima". It did take awhile to arrive but Ballard kept me updated and it was well worth the wait. This is a beautiful piece, obviously hand-crafted, and very feminine. It stands out in my breakfast nook, allows me to show off some nice porcelain and brass pieces, and hides all my bills, paperwork, stationery, stamps, etc. to boot. I love it! November 5, 2012
exactly as expected this gets four stars because a leg was slightly smushed. the damage was likely in shipping and neither affects the looks nor utility of the piece. it also took a long time to arrive, so I wasn't about to return it. I thought the price was good for a secretary. the piece is petite, which is what I needed. a local antique shop carries larger pieces for less $, but this Ballard piece has the combo of a currently fashionable finish and that harder to find size. would mention that the door needs the lock engaged to stay closed. the drop leaf has no knob, so the key has to serve as a pull. overall, looks like what I expected and quality is acceptable. if the dog chews on it, I won't be upset and the patina can handle it. I'd recommend it. November 18, 2012
Very pretty for an accent piece of furniture. This product is a perfect size for a small area. Finish was just as samples showed. I had ordered sample finishes. Name on two of the finishes in the catalog were reversed, but the Ballard Design order taker informed me of that. Very nice lady taking my order. The only reason I did not rank it a 5 was, the material used does not seem to be solid wood, which I don't believe the catalog says either way. However for what I am using it for, it does not need to be solid wood. Just had to attach the top and bottom pieces which was very easy. Overall I am very pleased and it is a nice accent piece. I love the design of the piece and nice paint finish. February 22, 2012
Good Quality but Long Shipping Time The quality of the product is good and it looks like an expensive piece of furniture (which it is). My only complaint is that it took over 3 months from the time I ordered the piece to when it actually arrived. Other than that, I would recommend it. February 25, 2012
excellent product The craftsmanship and quality of this piece are excellent. the details, such as the keyholes and paint strokes are very finely attended to. this secretary we would fit well in a variety of home settings. April 14, 2012
Wonderful accent piece! Well worth the wait. This diminutive desk is perfect for our small cottage. It was safely packaged, just as pictured, and easy to set up. The drawers were lined with a pretty marbled paper, a lovely florentine touch. April 11, 2012
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