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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.8 out of 5 by 48 reviewers.
Rated 5 out of 5 by Very classy product. Looks great and is of excellent quality. This is a most unique item. It looks great and offers a wide range of decorating potential. I stacked the large and medium size beside a leather chair in the living room with a lavender plant on top. I get many compliments on these. They were shipped promptly, packaged well and a return label included. Can't ask for more than that. This is definitely not my last order. February 29, 2012
Rated 3 out of 5 by not as expected I felt this item looked better in the catalog. It appears to have an "unfinished" texture which allows it to scratch the floors & the item itself to scratch easily.I did not feel the item price matched the value of the item. February 22, 2012
Rated 5 out of 5 by This piece is lovely This piece compliments any item you wish to display--can also be painted to match any decor February 17, 2012
Rated 5 out of 5 by Love it!! Purchased the Medici Capital for my kitchen. I used it as a plant holder, a centerpiece for my kitchen table, and a stand for a statue. It has many uses and dresses up any room. February 7, 2012
Rated 5 out of 5 by Very nice quality I am very pleased with the Medici Capital. It looks nice on the dining room table. I wish they had one size smaller too. January 18, 2012
Rated 5 out of 5 by elegant The medici capital pieces work beautifully for an accent table. Measure carefully! The pieces are shorter than they look in the catalog. January 5, 2012
Rated 5 out of 5 by Great Item This capital is even nicer than I expected. I bought the small size, and put it on top of a credenza that I have in the living room, and put a wooden Santa on it for the holidays. Now that the holidays are over, I think I will put a few framed photos on it. A very nice accent; don't hesitate if you are thinking about it. January 1, 2012
Rated 5 out of 5 by Exactly what I was looking for! Never realized there were so many uses for the Medici Capital. I ordered and received 2, but that might not be enough. And sizes to choose from, too! November 29, 2011
Rated 5 out of 5 by awesome product! As others have said this pedestal is incredibly lovely and heavy [in a good way]. I had planned on placing a plant on it, but it's too pretty, so now I have to rethink it's use. In fact I'm thinking of creating a terrarium and using the pedestal to showcase it. I had to laugh at the packaging though. Got home to a HUGE box. The capital was insulated in a box that was then placed in a larger box surrounded with bubble wrap. No chance of damage which I appreciate. October 27, 2011
Rated 5 out of 5 by The medici capital was all that I hoped it would be. It arrived on time and was packed very good. I would definitley recommend this item. Very good quality. I ordered two and placed them under my torchieres on my bedroom dresser to raise them up. Looks great. May 31, 2011
Rated 5 out of 5 by medici capital I use the larger one as a base for one of Ballard's statues. May 30, 2011
Rated 5 out of 5 by happy to find these very hard to find this type of pedestal at such a great price nice finish and very impressive April 21, 2011
Rated 5 out of 5 by beautiful and functional I love these pedestals so much!! Such a small addition to the room, but what a huge effect they have on the look of the room! I am really tempted to buy more of them and actually took a photo of them and a co-worker (a guy) loved them so much he wanted the info on where to get them!! March 20, 2011
Rated 5 out of 5 by Perfect, size, color and material to match other things in the room. I initially ordered one capital to make certain that it was what I wanted, I was surprized the the captial looked as good as it looked in the picture. It was the right size, the right color, and the material was similar to another small pedistal that I already owned. Therefore it was a perfect fit for my room. So perfect I ordered the smaller size so that I would have the look shown in the picture. This was my first purchase from Ballard but won't be the last. March 16, 2011
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