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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Mavelot Candle Sconce 4.5 5 42 42
Beautiful curves and design I ordered this sconce knowing the dark color it would be with very little gold accent color to it. Looks authentically antique. Price is great as well. Love the fact that it can accomodate pillar as well as taper candles. A great center piece above my bed. May 28, 2012
Elegant and affordable This is another Ballard item that I had contemplated buying over a long period of time. I was a bit skeptical because of reviews that I read regarding the color of the metal. I took a chance and figured I could paint them if I didn't like the color. The color WAS PERFECT! My DH hung them for me in the dining room on each side of a window, and they look so elegant. (We used picture hangars and used a Sharpie pen to cover up some of the gold in the hook so that it's not visible.) My favorite thing about these sconces is the fact that both tapered and pillar candles can be used. April 10, 2013
Great addition to a dining room! I ordered these sconces to go with the Bellesol mirror and love them. Along with the mirror they provide an interesting focal point to the room. I had read on other reviews that they are less gold than they appear online. That is true, but they have enough gold to bring out the border of the mirror, and enough black to go with my iron fixtures. They really look great together! April 6, 2013
Awesome! The sconces are fabulous and listed at a great price. They can go anywhere in the house and are easy to hang (just need a basic picture hanger thingy). They are hanging in the dining room of my old 1920s home and look great with the character of the house. Basic cream taper candles look great and provide an elegant look. Totally recommend :0) May 23, 2011
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