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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Martin Console 4.6 5 158 158
Quality item This is exactly what we were looking for. It fit perfectly in to a narrow depth area of the dining room. Easy assembly (just attach the feet). February 18, 2013
Red, poor feet, just disappointed Let me say first that we have kept this item, rather than go through the hassle of sending it back, and because we need a narrow unit. That said, we are very unhappy with the piece. 1) The description of the one we selected said "brown." What arrived said "red mahogany" and that's what it was. This does not go with anything else in our room. Please describe your merchandise accurately! 2) The 4 feet on the unit do not match. While the front 2 feet you can see in the photo are the rounded, turned feet, the two at the rear (visible from any angle except straight-on) are cheap blocks. Very jarring, when viewing the piece. Another poor decision on the design of this console. 3) On a slightly lower level of irritation, the only thing which is 10+" deep is the top. The case itself is significantly less deep, and requires strapping to the wall to keep it from falling over if one opens the doors. We need a small unit, but still... the overhang of the top looks silly, it's so much bigger than the unit itself. We have purchased several things over the years from Ballard, and while not thrilled with the quality, have been happy enough with the purchases. Our recent ones have been much less thrilling, and if there had been an easier way to return this one, I would have. This was simply not worth the price. Caveat emptor! April 19, 2012
Works for our needs, but some problems Recently received this in black & we're more happy than not, but due to how it arrived and our initial difficulty with getting help, I cannot recommend. Pros: - Fits perfectly where we needed - Distressed black color looks great (I'd expect nothing else, but I know others were disappointed in how their color looked..I think it was the brown one) Cons: - It arrived looking like a return. The door was off and there were no screws to attach it. My husband called customer service # twice & was as if he was talking a foreign language. They said they'd call back & never did. The 3rd time he called (more than a day later), he reached someone who was just what you'd want in a customer service person. Since we did not want to do the hassle of a return, my husband bought screws, attached it, and service rep gave us discount. It's not as it should be, but it's fine. We won't be using it a lot, but it still looks good & very fitting for our spot. - Not as high quality as I wished, but in hindsight, I guess that's too be expected for the price. December 18, 2013
Narrow and Perfect If you are looking for the right piece to put in a small space that won't take up too much room then this is it. I was searching for a small narrow console for my dining room to store some dessert dishes, pitchers and boxes of napking rings. This console frees up space in my other cabinets and fills an otherwise blank wall that now has character. As with all my purchases from Ballards I knew the quality would be there. I purchased the rubbed cream, it is a warm cream, beautiful color. In fact it is much prettier in person. The edges are somewhat distressed, if that is the right word to use. It's sturdy construction and comes assembled, you only have to put the front legs on. The hardest part was taking the packing material out. I was suprised how much room there is, draws are small but deep and the adjustable shelf on both sides helps with orginizing your stuff. Finding narrow shelving or consoles is almost impossible and thankfully Ballard's realizes not everyone lives in the big house. I downsized to a small condo and this works. Beautifully made, stylish, and the extra storage I needed. Function and beauty is my motto. March 23, 2013
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