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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Martin Console 4.3 5 23 23
Sophisticated Accent Piece This is an outstanding console table that is an elegant accent. I purchased it in "rubbed white," which is a soft off-white, and perfect for placement between my white built-in media center and an adjoining window of white vinyl plantation shutters. The size is ideal, as I needed a very narrow piece to complete an empty 45" space for this location. It's as though this stunning piece was custom made for this site! Even the hardware is beautiful. The table was solidly packaged and easy to assemble. Ballard is my #1 go-to site for home purchases, as they have unique, well-made items that complement French Country décor. I've never had to return a Ballard purchase and I've never been disappointed. Thank you Ballard, again! July 27, 2015
Useful Storage When You Don't Have Much Depth to Spare I received two of these consoles here in Sydney. I'm putting one on each side of a fairly shallow fire surround. It will work out well because the Martin consoles are shallow enough that they won't project out in front of the fireplace. These cabinets feel like solid timber. Very sturdy. I thought there was damage to a knob (bent 90 degrees) but it was the screw that was bent. Easily replaced the screw. I was a bit disappointed with the "gray" color. In person it looks more greeny gray than the dark grey sample shown in the item listing. If I don't get used to the green-tinged gray, they'll be easily repainted with chalk paint as they don't seem to have any nasty poly finish on top of the wood. I'm quite happy with these little cabinets. July 16, 2015
Great Product Love it, love it, love it. I needed some extra storage in my kitchen area and it is perfect. The price was great for the product I received. It arrived in perfect condition, no marks, no scratches and easy to put legs on...Looks great...Thank you, Ballard!! April 18, 2015
Perfect for my space The console came very well packed and without any damage. The only assembly required was to attach the legs. The dark grey finish is beautiful. April 17, 2015
  • 2015-07-31T12:12:05.790Z
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