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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Martin Console 4 5 15 15
Perfect Cabinet for Foyer This cabinet looks like it was made for my foyer! I love the height, the storage, and the quality of this cabinet. Plus, I picked this cabinet because the space called for a substantial, but narrow, piece. It fits well there and I'm very glad I chose walnut brown because it's a very rich and warm tone. The packaging exceeded my expectations - the cabinet was well protected; I believe it took me longer to unpack it than it did to attach the feet and add the shelves. It's an excellent item that offers a slim profile. March 25, 2015
Beautiful and well made cabinets! I purchased three of these cabinets in the dark walnut stain for a long hallway in my home that seemed to just collect "stuff". Yes, they are narrow but exactly what was needed for the hallway. Now I have extra storage! The cabinets are very well made and sturdy. I am very happy with my purchase! January 9, 2015
Beautiful little cabinet! I got the Martin Console in Grey to fill a spot on a hallway. The grey is a very pretty color. I like the fact that this piece is not distressed. It is polished looking and the grey makes it look both classic and modern. I am using it to house our DVD/CD collection. It is a solid heavy piece. Be aware the drawers are quite small. Each drawer only holds about 20 CD's and the drawers don't open fully, but...it is a petite piece of furniture, so you can't expect everything. Other reviewers mentioned things not fitting properly. Ours was perfect. All of the pre-drilled holes for attaching legs and inserting shelves were in good shape. It also arrived very quickly...in less than 10 days and that was between Thanksgiving and Christmas when the whole shipping world is crazy. I would certainly buy other pieces in this collection without reservation. December 29, 2014
Disappointed Received product quickly. The drawer supports were not attached. We had to repair with wood glue and nail them to support drawers. The front top corner had minor scratches which couldn't be repaired. Ballard was contacted and issued a 10% discount. When I told them that I expected a more significant discount for damaged goods I was issued a gift certificate to Ballard. I do like the size of the piece, and it works well in my entryway. Color (walnut) is a bit darker than depicted in picture. December 28, 2014
  • 2015-03-29T08:05:55.129-05:00
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