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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.4 out of 5 by 29 reviewers.
Rated 4 out of 5 by Overall good product The piece arrived in a timely fashion and it was super easy to put on the legs. The fit in our room is just what we hoped for and the color is perfect. The only negative relates to the drawers. They do not slide well and do not come out far enough. They are more for show and are not useful for storage. The bottom cabinet does have useful storage however. Overall, we are happy with the purchase. September 28, 2015
Rated 5 out of 5 by The Martin Console is perfect! I purchased two Martin Consoles to go on short walls in my dining room. The width and narrowness of them are absolutely perfect. Great piece of furniture with great storage. September 24, 2015
Rated 5 out of 5 by Surprisingly Nice Ballard seems to have worked out the quality issues from the earlier posts. This console arrived quickly, well packaged and in perfect condition. The legs were simple to attach, the shelves fit perfectly, the doors and knobs are straight, the wood grain looks great and color is consistent (I got the walnut color). The drawers didn't slide very well but that was an easy fix - open the doors, gently hold the drawer stop down (the white plastic) and slide the drawer out. Rub with bar soap and slide it back in, catching the drawer stop. Piece of cake! Great item for the BHB price! September 19, 2015
Rated 5 out of 5 by This cabinet has the perfect profile for our entryway. The size of this cabinet (9" depth) is just right for our entryway plus has lots of functionality. August 31, 2015
  • 2015-10-04T06:16:14.668-05:00
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Product:MS013-Martin Console

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