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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Martin Console 3.8 5 11 11
The size is perfect - small, narrow yet still holds numerous items. Had looked many places & was pleased to find this cabinet which is the perfect size. Our only problem was that there was a hole in the box when delivered. We checked & it didn't scratch it, so we kept it. When assembling it the hinges on the right door would not shut. We are questioning if it was dropped when delivered. My husband was able to take off the hinges and adjust them so that the door shuts correctly. We felt this was easier than the hassle of returning it. For the price charged we feel it could have been packaged better. We do like it for it's size but were disappointed in the delivery. A month after receiving it there is still a strong smell when opening the cabinet. December 11, 2014
Perfect for narrow hallway at top of the stairs As always, the purchase was packed perfectly. Small amount of assembly very easy and quick. Very pleased always with the quality of the dining chairs, large desk, and now this cabinet we have bought. And the pricing and shipping costs are very fair. If I had a bigger house, I would buy much more from Ballards! November 30, 2014
Poor Quality This product was exactly what I wanted and perfectly fit the space I needed. My big disappointment is a scar in the wood about 8 inches long on the side panel - of course it is the side which everyone sees walking into the room. This was not caused by delivery as the carton was in great condition. This was how poorly the piece of furniture was made. They should have never used this distressed piece of wood to make the cabinet. It looks like a long rough spot or hairline crack and the finish around it is not good. The rest of the piece met expections. If you can find something else that works for you, I would go with your alternative piece of furniture and not take a chance on this console. November 28, 2014
Great look and good quality Happy with look and quality of the cabinet. Just the right size for kitchen. Had to do some adjustments to be able to close one of the cabinet doors. However, packaging could be improved. The two cabinet shelves were not wrapped in any packing material. They had been tossed around the interior of the cabinet during shipping and had some minor damage (chips). This could have been easily avoided. October 31, 2014
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