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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Martin Console 4.6 5 163 163
Skinny, but just what we needed Love this piece! So rare to find a good looking cabinet this skinny with any functionality. We bought the cream color for our mudroom to store my cookbooks and holiday candles and to serve as a table to catch keys and whatnots as we walk through the door from our garage to kitchen. DEPTH AND CLEARANCE: 10.5 inches deep. Its skinny, for sure, but this was just what we needed for our entry way. I have it sitting out about 2 inches away from the wall and I still never bump it. It never feels "in the way." Great for catching mail, books, kids homework, etc. COLOR: Creams are hard to buy sight unseen. This is *very* cream (not off-white - you may compare it to our white door in the picture to get an idea of the color). Honestly, if I could knock off half a star, this is where I'd do it. The color is a bit too heavy and rich for my liking.. gives it a bit of a country feel. We have a lot of other "off-white" in the room and so its not a perfect match, but it works. NOT SO GOOD FOR: Is not great for storing dishes as normal sized dinner plates will not fit. However, my small salad plates, saucers, wine glasses and knick-knacks will. DRAWERS: 4 inches deep (top to bottom), 6 inches deep (front to back). The drawers have a 'catch' that only allows them to open 2/3 of the way, leaving you digging a little for stuff in the back, but this is an added safety bonus for me as I have 2 small children and don't want drawers falling out on them. Great for catching pens/pencils, small paper pads, hair brushes, bows, and things I need to store for the kids near our entry. SHELVES: Just over 8 inches deep (front to back) and 17 inches wide. The top shelf is 11.5 inches tall with about another inch of clearance up under the drawers if you want to tuck stuff under the lip of the door opening. The bottom shelf is 10.5 inches tall. My cookbooks are just small enough to fit and a few larger ones had to be turned on their sides. But, I honestly don't mind. LEGS: I really love the front legs on this piece. Notice that the back legs are square, which some others don't like. I don't see these because of the positioning between our two open doors. I might feel differently if this were positioned in a front hallway with back legs exposed, but if its in a corner or in a place where you are not looking at it from afar, the bag legs will likely go unnoticed. OVERALL: great looking skinny cabinet with some great functionality for a great price! November 8, 2013
Quality item This is exactly what we were looking for. It fit perfectly in to a narrow depth area of the dining room. Easy assembly (just attach the feet). February 18, 2013
Worth the wait I love the martin console in grey. It is the perfect small depth cabinet needed in my space. It has 2 adjustable shelves in the interior. June 27, 2014
Red, poor feet, just disappointed Let me say first that we have kept this item, rather than go through the hassle of sending it back, and because we need a narrow unit. That said, we are very unhappy with the piece. 1) The description of the one we selected said "brown." What arrived said "red mahogany" and that's what it was. This does not go with anything else in our room. Please describe your merchandise accurately! 2) The 4 feet on the unit do not match. While the front 2 feet you can see in the photo are the rounded, turned feet, the two at the rear (visible from any angle except straight-on) are cheap blocks. Very jarring, when viewing the piece. Another poor decision on the design of this console. 3) On a slightly lower level of irritation, the only thing which is 10+" deep is the top. The case itself is significantly less deep, and requires strapping to the wall to keep it from falling over if one opens the doors. We need a small unit, but still... the overhang of the top looks silly, it's so much bigger than the unit itself. We have purchased several things over the years from Ballard, and while not thrilled with the quality, have been happy enough with the purchases. Our recent ones have been much less thrilling, and if there had been an easier way to return this one, I would have. This was simply not worth the price. Caveat emptor! April 19, 2012
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Product:TC396-Martin Console