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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.5 out of 5 by 12 reviewers.
Rated 4 out of 5 by Perfect for me I am always leary about purchasing furniture I have not seen in person. I have been looking for something like this for my hallway for a long time. It just arrived. The color is a rich brown. It is very sturdy and well built. I only have one complaint. I wish the draws opened/extended all the way. Other than that, I couldn't be happier. It was also very easy to assemble( just 4 legs) October 20, 2016
Rated 4 out of 5 by It's Cream - not White They say it's white, but it is most definitely cream. I bought 2 to go on either side of my true white fireplace. When I saw how cream they were I almost sent back, but really liked the way they looked. I liked them without the legs; they look more built-in. One flaw are the drawers only open half-way (makes it tough to get some items in them). It's very narrow, but works great for storing glassware, ect. - A great value or the price! October 16, 2016
Rated 5 out of 5 by very nice in the walnut. I did't put the feet on yet, but it's the right height for my TV cabinet in the family room. Bc t's only 10" wide it could also work in my library. Warm dark walnut finish. . Very pleased w this purchase! October 8, 2016
Rated 5 out of 5 by Been looking for a console like this for years I have a niche in my bedroom wall that is 11 inches deep and 76" wide. For years I have been looking for a piece of furniture to place in it that would not jut out and would be a grounding piece for a very large painting. I've gone to furniture stores, done google searches and recently been talking to a cabinet maker to build a console for me. I could not believe my luck that last months catalog had this piece and it was on sale! I ordered the three door console in gray. It is well built and suits the space well. I did not attach the legs yet. It looks great without them. The console is more of a gray/green that a gray/blue. That color works well in my bedroom. This is the first time I have purchased furniture from Ballard Designs and I am very pleased. Everything from order to delivery was easy. September 25, 2016
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Product:MS027-Martin 3-Door Console

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