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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.5 out of 5 by 26 reviewers.
Rated 5 out of 5 by Love this console This console is quality and doesn't require any assembly except for the feet. Solid construction and perfect for the area I needed it, it's very shallow in depth. I loved it so much I purchased the longer one in gray for another area of the house. January 11, 2017
Rated 5 out of 5 by 1904 Victorian Entry (Grey) I took a long time (at least a year) to decide on purchasing this Martin 2-Door console since Ballard doesn't offer a swatch for this or the more expensive 3-Door option. It wasn't until I read all of the reviews for the 3-Door Console, that I decided to purchase. Like many, I needed a very shallow depth for a small space. It seems very stable considering the shallow depth. I had low expectations for the drawers to open all the way, based on many reviews; they function fine for small items like keys. I wasn't sure I'd like the legs, some of the 3-Door reviewers posted photos of their console with out the legs, so far I like the taller height with the legs. It did have a chemical smell that went away within a day or two of airing it out. Despite some reviews saying its a "green" grey, I find it to be a very neutral grey, maybe more of a brown undertone to my eye, less than my photo appears. Just the right amount, very little distressing. Good quality piece, 80 lbs., arrived in excellent condition, took two men to get it up the stairs. Recommend a coupon and free shipping! January 3, 2017
Rated 5 out of 5 by Perfect for my entryway Ordered it in walnut - a rich finish. It's anchoring an art piece that's needed anchoring forever. Love the inobtrusive measurements. Warms up my entryway - perfect place for a dish of candy and some flowers. Didn't use the legs - height is fine without them. But a nice option to add later if I want to change things up a bit. December 27, 2016
Rated 5 out of 5 by Perfect for tight spaces This works great for tighter spaces when you need a thinner item. I have the grey one with the zinc mirror above it and love it. December 22, 2016
  • 2017-01-19 T08:12:08.908-06:00
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Product:MS026-Martin 2-Door Console

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