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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Marseille Quilted Rectangle Placemats - Set of 4 4.6 5 39 39
We use the sage ones every day! I have a new kitchen table and 3 teenagers who eat constantly; and also do their homework at my lovely new table - these placemats are protecting my investment beautifully! They coordinate nicely with my Ballard sage check drapes and chair cushions - the look is phenomenal! Since we use these so much, I also wash them frequently (almost every other day)! So I can attest to the fact that they hold up well. I wash them in a regular cycle with other clothing, then hang them up on clip hangers over my laundry room sink so they dry flat and straight - perfection. When they sneak into the dryer they buckle and won't lay flat and one placemat has an area with loose stitching because of it the dryer as well, so I don't recommend drying completely - either partially on low, or not at all. I also purchased the red for Christmas time and they looked gorgeous - the shade of red is deep and sophisticated, not the bright red you usually see. Hope that all helps! January 26, 2012
Lovely and Practical I love my Marseille Quilted placemats! Not only are they lovely to look at, they laundry beautifully. My grandchildren came to visit recently and soiled them with a variety of stains. I pretreated the placemats and then machine-washed them and they came out looking brand-new. Quality product. July 26, 2011
LOOKS GREAT COLOR IS TRUE AND VERY NICE. FABRIC IS BETTER THAN EXPECTED VISUALLY BUT AFTER WASHING AND TRYING FLAT THEY WERE A LITTLE WAVEY ON THE EDGES AND NEEDED IRONING. June 8, 2011
they wash well and I now have the right color The first time I ordered the color green was sent instead of sage. The second time I ordered sage was sent, the quilting was poor due I think to a sewing machine that needed repair or cleaning. I didnt have time to send them back so I have been sewing the bad spots myself. July 16, 2011
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