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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Marrakesh Side Table 5 5 5 5
Great value for this hard-to-find beloved classic! Many years ago these romantic tables had me at hello. It's hard to find good quality ones these days under $2000, as so much labor is involved in their creation. I found an antique one (with missing inlay pieces) 15 years ago which is one of my favorite belongings, and have always wanted another for my living room. I just received this table and it is beyond gorgeous! The wood looks very close to my antique table... a dense grained, thick, teak like wood that is beautifully cut and finished with a satin wax for protection..it's a warm brown color just like the photos shown by Ballard. All you need is a lightweight hammer to tap in the 2 wood peg levers that attach the top to the base, and 16 small adhesive furniture/floor protectors (felt or rubber) to put on the bottom of each leg. The table is beautifully crafted. The inlaid bone work is beautiful and smooth and compares well to my antique table. The height is higher and better for use than my antique. I'm not a coaster user... judge for yourself if my antique table looks the worse for multiple hot/cold drinks on it. I love that it came without all those horrible styrofoam peanuts! The packing was ingeniously shaped cardboard with some foam padding so there was no mess. Thank you Ballard, for my new find! Don't hesitate on this great buy! October 11, 2012
Absolutely Beautiful!! I was holding out to see if I could find something similar in the stores that I like to shop in. Nothing came close. I am so glad that I ordered this piece. I am in Love with It!!!! June 28, 2013
Beautiful Petite Table Love it! It's simply a beautiful piece with lots of great detail. I wish it could be used for storage, but I appreciate it for its beauty. September 22, 2013
Great Quality Table This table is even prettier than it looks in the picture. It is a great height and size to serve as a nightstand in my small guest room. It was very easy to assemble. I have seen similar tables in other catalogs at much higher prices than Ballard. I can definitely recommend this one. December 13, 2013
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