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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Marrakesh Indoor/Outdoor Rug 4.9 5 10 10
Attractive, durable, and oh-so-comfortable underfoot I purchased the round Marakesh rug in green and love the shape, design, and "neutral" color. It's used indoors in a high traffic area, yet is extremely soft and comfortable under bare feet. The rug is attractive, durable, and blends in well with other colors. It is certain to be enjoyed for many years to come. July 18, 2013
Love This Rug! I purchased this rug in blue, and it adds a great pop of color to my back porch. This is my third indoor/outdoor rug from Ballard, and the older ones still look great! I use them on a screened-in back porch, and they get trampled on by kids and pets. I vacuum them weekly, hose them off a couple times a year, and they still look new. November 10, 2012
Looks as good in person as it does online I purchased my indoor/outdoor rugs for a new Trex deck that we had installed this summer. Trex is hot under foot, so I needed rugs for comfort without sacrificing aesthetics. I ordered a rectangular rug, and loved it so much, I ordered another round rug. They have held up very well and clean easily with a hose (or a good rain)! I anticipate getting several summers out of the rugs, since they look as good as the day that they were delivered. September 15, 2012
Makes a bold statement in my kitchen For the purpose with which I bought this rug, it suits my needs well. Ideal for kitchen eating area. Cleans up well, and can endure the traffic. June 12, 2012
Lovely Great quality and lovely design and color. Very pleased with product and prompt delivery! May 20, 2012
Very nice - picture shows it well The rug looks very nice. I'm using it indoors and it's fine. It's probably better used outdoors, however, because it's smooth but not soft if you're in bare feet. Since I have it next to a bed, that's important. March 17, 2011
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Product:RW024-Marrakesh Indoor/Outdoor Rug

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