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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Marrakesh Indoor/Outdoor Rug is rated 4.7 out of 5 by 15.
Rated 5 out of 5 by from Love this rug I purchased this rug for a community service project my design students and I decorated. We decorate the Habitat for Humanity homes built in Winter Park, FL. We purchased the blue round to go under a dining table that we purchased used and repurposed it by painting it blue and off-white. Not only did it look great, it was perfect for a large traffic area and it defined the space perfectly. The Habitat owners were thrilled, especially since I told them they could take it outside and hose it off. We were fortunate to get it on sale but it was a splurge for our $2000 budget for living/dining/kitchen. I am not sorry that we did because the color, style and size could not have been more perfect. We will check back again, next time we do a community service project.
Date published: 2013-10-05
Rated 5 out of 5 by from Looks as good in person as it does online I purchased my indoor/outdoor rugs for a new Trex deck that we had installed this summer. Trex is hot under foot, so I needed rugs for comfort without sacrificing aesthetics. I ordered a rectangular rug, and loved it so much, I ordered another round rug. They have held up very well and clean easily with a hose (or a good rain)! I anticipate getting several summers out of the rugs, since they look as good as the day that they were delivered.
Date published: 2012-09-15
Rated 5 out of 5 by from Lovely Great quality and lovely design and color. Very pleased with product and prompt delivery!
Date published: 2012-05-20
Rated 5 out of 5 by from Best outdoor rug for unprotected areas!! I have bought 3 of these rugs now, all 8x11. They are THE BEST!! They are gorgeous. They dry in a jiffy after super heavy rain and hail storms. They don't fly away. They keep their color. They are not hot to walk on. They do not mildew. They make my large pool and hot tub patio beautiful and functional!! What more can I say???
Date published: 2015-08-21
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