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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Marlow Nailhead Counter Stool 4.6 5 61 61
comfortable seat, great look, neutral...blends well with new kitchen We love our new stools. All of our friends have commented on how comfortable they are and how nicely they compliment our new country beach house kitchen. We were devasted by Sandy, but with new items like this in our Monmouth Beach home, our spirits are renewed. August 15, 2013
Very comfortable! These are great stools. My only problem is that the "pewter" color is much more "mocha" than "pewter". You can't tell this from the picture. June 27, 2013
Very happy with our purchase! These are so well-made and beautiful! I have six small children and they stand up to it all. We bought two counter stools for our island and everyone comments on them when they come into my kitchen. June 22, 2013
Excellent quality and design I love these bar stools! The finish is beautiful, the leather is excellent quality, and they are very sturdy. I was concerned that the bar stools may be too short based on some other reviews that I had read; however, the height was fine and no one in our family feels like they are sitting too low at our kitchen island. Ideally, the bar stools might be a better height if they were a couple inches taller; however, this probably would not have even crossed my mind if I had not read the other reviews. I would highly recommend these bar stools based on their excellent quality and stylish design. October 12, 2011
Great bar stools. The bar stools were a great purchase. They are good quality barstools which are an assent to our home. They are sturdy and well-made. I would highly recommend them to anyone. June 15, 2013
great value for price These stools are of high quality for the price. I got the stool with the linen top and the fabric is above average. I may have only given four stars because of fabric quality, but at 199.00 each they are great value, and fabric could be changed out when wear sets in. They are very comfortable to sit on. I would recommend. June 1, 2013
Very Cute and Sturdy I looked for counter height stools for months. I am so pleased with the stools. Well made. Very sturdy and comfortable. Would buy them again. May 29, 2013
I am very dissatisfied with this product ... I bought 4 chairs and had to return one because the leather wore through after just a few months. Now even the new one is wearing out too. These chairs are made out of very very very thin leather and are not a quality that warrants the price. I am extremely disappointed. I plan to call in to customer service to see about a full refund. October 28, 2011
Even better in person, and comfortable! These are GORGEOUS. What a great accent to my kitchen, and VERY comfortable. So happy with them! April 5, 2013
Perfect For Our Kitchen We had been looking for the right stools for the island in our kitchen but could not find anything we liked, until we saw these stools. They are well made, comfortable and very rich looking. The quality is superior compared to anything else we have seen in that price range. Ballard never disappoints us. February 23, 2013
Well built and beautiful. The stools are all I expected them to be. They blend beautifully with my kitchen chairs and everyone comments on how nice they are. October 30, 2012
Quality in the product Love, love, love the look. Exactly what I thought I'd get with the picture in the catalog. Perfect accent in my kitchen! September 14, 2012
Great Purchase! I ordered the white wash counter stools with beige leather. They were delivered promptly. They arrived assembled and ready to go. They are both beautiful and comfortable. We use our breakfast bar much more often with these stools in our kitchen. I don't hesitate to recommend them. July 6, 2012
Nice product They shipped quickly and were already put together. Very nice. August 22, 2012
Comfortable and sturdy! We love these and they are easy for the children to get on and off of them. Very sturdy, heavy, and the perfect fit for our island! August 5, 2012
I love the Stools I purchased five of these stools and I am very satisfied with the quality. They look exactly like the catalog picture and are very sturdy. May 20, 2012
Perfect for my needs!! Perfection! The stools look just like their picture, no surprises, fast delivery, and the stools look great in my breakfast room! I love the fact that they are comfortable and sturdy! I have looked for 2 years for my counter top bar stools and I am thrilled with my Ballards purchase. July 16, 2011
The most important thing about this stool is that it's very comfortable. The deck of the stool is ample and soft, making the it very comfortable to sit in. I'm also very happy w/ the quality of the leather. Believe it or not, my children sometimes use it as a stepping stool to get snacks from the highest cupboard in the kitchen. Nothing has every stained it. I just wipe in clean. March 16, 2011
Perfect! I purchased 3 of the Marlow stools! The nailheads look great and the white wash color is a perfect match with my cabinets. October 19, 2011
This product has great features The stools were delivered in a timely manner, they are beautifully made and the quality is exceptional. Everything I've bought from Ballard Designs for our new home receives an A+. August 19, 2011
Great quality We are very pleased with these barstools. Excellent quality and look perfect in our French country style kitchen. We could not find anything even remotely this nice in this style. I would definitely recommend them. July 7, 2011
Gorgeous, Classy, and Comfy This product looks so great with our new table and kitchen. Great price for such a high-end look! October 9, 2011
Great looking stools These are beautiful and comfortable. Slightly short for counter height, but doable. October 17, 2011
Designer stool exceeds expectations. Beautifully constructed and executed design. Leather is of highest quality and the color complements any design. June 28, 2011
sturdy They seem sturdy so far. I find that they are a little bit shorter than most counter height stools. July 7, 2011
This product is stylish and durable These stools have been stepped on and dropped and they still look beautiful. The leather is very durable and family friendly. April 26, 2011
Marlow Nailhead Counter Stool Love them! Great product for a great price! Would absolutely recommend them! March 16, 2011
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Product:ST228-Marlow Nailhead Counter Stool